[286] Troubleshooting
AirPlay
The receiver cannot be found from an
iPhone/iPad/iPod or iTunes.
Make sure the receiver and the iPhone/iPad/iPod or computer with iTunes is connected to
the same network.
Update the software of the receiver and the iPhone/iPad/iPod or iTunes to the latest version.
[287] Troubleshooting
AirPlay
The sound skips.
The sound may skip depending on factors such as the network environment. Depending on
the audio files, playback may require network speed. If you use a wired LAN connection,
check the network hub and/or router. If you use a wireless LAN connection, check the router
and/or access point.
[288] Troubleshooting
AirPlay
The receiver cannot be operated.
Update the software of the iPhone/iPad/iPod or iTunes to the latest version.
Update the software of the receiver to the latest version.
Connection between the AirPlay device and receiver may be lost. Restart the AirPlay device
and/or the receiver.
The network connection between the iPhone/iPad/iPod or computer running iTunes, and the
receiver may be unstable.
Check the status and settings of the router for the network.
Try restarting the router, the iPhone/iPad/iPod or computer running iTunes, and the
receiver.
If using a wired LAN connection, make sure that the LAN cable is connected to the
receiver securely and is not broken.
If using a wireless LAN connection, make sure that both of the receiver’s wireless LAN
antennas are pointing up. Additionally, try changing the positioning of the router and the
receiver. Keep the receiver away from microwave ovens.
[289] Troubleshooting
Music services
Cannot connect the receiver to a service.
Make sure that the router or the wireless LAN router/access point is turned on.