Troubleshooting steps
1) What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
Charge the speaker.
You may be able to resolve some issues by charging the battery.
Push the RESET button of the speaker.
Initialize the speaker.
This operation resets volume settings, etc., and deletes all pairing information.
Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.
2) Unable to turn on the speaker or charge the built-in battery
Charge the built-in battery.
Make sure the AC adaptor is firmly connected to the speaker and AC outlet.
3) The power suddenly turns off
The battery may be running low. Charge the speaker by connecting the speaker to an AC outlet
via the AC adaptor.
The auto power off function may have activated. After 15 minutes in certain circumstances, such
as when the volume of the audio input is low, the power will automatically turn off. Raise the
volume of the connected device for use, or set the auto power function to off.
4) No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the
speaker output/No voice or low voice from callers
Check that both the speaker and the connected device are turned on.
Turn up the volume of the speaker and the connected device.
Check that the connected device is playing.
Make sure the audio cable is disconnected from the AUDIO IN jack during playback in
BLUETOOTH mode.
Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN
mode.
If you are connecting a computer to the speaker, make sure the audio output setting of the
computer is set for a BLUETOOTH device.
Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
Pair the speaker and the BLUETOOTH device again.
