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Getting help
85
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
Check that the phone number the program is dialing is correct.
(
Windows
®
2000 Professional
) In the
Phone and Modem Options
dialog box (
Control Panel /
Phone and Modem Options
), check that your modem is listed on the
Modems
tab, and that the
location information is correct on the
Dialing Rules
tab.
(
Windows
®
Millennium Edition
) In the
Modems Properties
dialog box (
Control Panel
/
Modems
*), check that your modem is listed in the
General
tab, and that the location information is
correct on the
Dialing Properties
tab.
* (Windows Millennium Edition) If you do not see the
Modems
icon, proceed as follows:
1
In
Control Panel
click
Tools
and click
Folder Options…
2
Select the
View
tab.
3
In the
Advanced settings:
dialog box, select the option
Display all Control Panel options and all
folder contents
.
4
Click
OK
.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machines or other modems). If you think your modem is not connecting
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
Have your phone company check that your phone line is free from any line noise.
