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NWZ-B133 / B135 / B133F / B135F [U] 4-113-289-12(1)

©2008 Sony Corporation     Printed in China

4-113-289-12 (1)

Try the following steps to resolve the issue.

1

  Find the symptoms of the issue in the following 

troubleshooting tables, and try any corrective 

actions listed.

2

  Press the RESET button with a small pin, etc.

If you press the RESET button while operating the player, stored files 

and settings on the player may be deleted. 

When you turn on the player after resetting it, the player reactivates the 

previously set items.

RESET button

3

  Look for information about the issue on one of 

the support Web sites.

For customers in the USA, visit: http://www.sony.com/walkmansupport

For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/

For customers in Europe, visit: http://support.sony-europe.com/DNA

For customers in Latin America, visit:  

http://www.sony-latin.com/index.crp

For customers in other countries/regions, visit:  

http://www.sony-asia.com/support

For customers who purchased the overseas models, visit:

http://www.sony.co.jp/overseas/support/

4

  If the approaches listed above fail to resolve the 

issue, consult your nearest Sony dealer.

Operation 

Page numbers in parentheses refer to pages of “Operation Guide (PDF).”

Symptom

Cause/Remedy

There is no sound.

 

The volume level is set to zero.

 

Turn the volume up (

 page 10).

 

The headphone jack is not connected properly.

 

Connect the headphone jack properly (

 page 10).

 

The headphone plug is dirty.

 

Clean the headphone plug with a soft dry cloth.

 

No audio files are stored in the built-in flash memory.

 

If “NO DATA” appears, transfer audio file(s) from the 

computer.

Songs cannot be 

played.

 

The battery power is consumed.

 

Charge the battery fully (

 page 15).

 

If the player does not react, even after charging the 

battery, press the RESET button to reset the player (

 

page 47).

 

File content, such as a subscription, etc., is beyond the 

expiration/playback time restriction.

 

A file that is beyond its expiration/playback time 

restriction cannot be played. Update the file using your 

software.

Noise is generated. 

 

A device emitting radio signals, such as a mobile phone is 

being used near the player.

 

When using such devices as mobile phones, keep them 

away from the player.

 

Audio data is damaged.

 

Delete the audio file(s) then transfer again. When 

transferring audio files, close any other applications to 

avoid file damage.

Buttons do not work.

 

The HOLD switch is set to the direction of the arrow 

(

).

 

Slide the HOLD switch to the opposite direction of the 

arrow (

)  

(

 page 11).

 

The player contains moisture condensation.

 

Wait a few hours to let the player dry.

 

The remaining battery power is low or insufficient.

 

Charge the battery power by connecting to the computer 

(

 page 14).

 

If the player does not react, even after charging the 

battery, press the RESET button to reset the player (

 

page 47).

Playback does not 

stop.

 

With the player, there is no difference between stopping 

and pausing. When you press the 

 button, 

 appears 

and playback pauses/stops.

It takes time to start 

up the player.

 

It may take time to start up the player if many files or 

folders are stored on the player, or if audio data transferred 

to the player has a lot of ID3 tag information. Wait until 

the start-up animation appears.

The transferred songs 

cannot be found.

 

The built-in flash memory of the player was formatted 

using Windows Explorer.

 

Format the built-in flash memory using the “Format” 

menu of the player (

 page 46).

 

The player was disconnected from the computer while files 

were being transferred.

 

Transfer usable files back to your computer and format 

the built-in flash memory using the “Format” menu of 

the player (

 page 46).

There is no sound 

from the right channel 

of the headphones. Or 

the right channel 

sound is heard from 

both sides of the 

headphones.

 

The headphone jack is not fully inserted.

 

If the headphones are not connected correctly, sound 

will not be output properly. Connect the headphones 

into the jack until it clicks (

 page 10).

Playback has stopped 

suddenly.

 

The remaining battery power is insufficient.

 

Charge the battery power by connecting to the computer 

(

 page 14).

The player cannot 

format.

 

The remaining battery power is low or insufficient.

 

Charge the battery power by connecting to the computer 

(

 page 14).

Display

Symptom

Cause/Remedy

The title of a song is 

not displayed 

correctly. 

 

If unsupported characters are included in the title, the title 

will be displayed without the unsupported characters.

 

Rename the title with appropriate characters on the 

computer.

“Unknown” is 

displayed for a title.

 

The title has no name.

 

Select the song or the file from the “Folder” list.

Garbled characters are 

displayed.

 

The wrong language is selected.

 

Select the correct language from “Language” (

 page 

45), and then transfer data to the player again.

Power

Symptom

Cause/Remedy

The power does not 

turn on.

 

The HOLD switch is set to the direction of the arrow 

(

).

 

Slide the HOLD switch to the opposite direction of the 

arrow (

) (

 page 11).

 

If you press the 

 button immediately after turning off 

the player, the player does not start due to the shutting 

down process. Wait for a few seconds, then turn on the 

power.

 

The remaining battery power is insufficient.

 

Charge the battery power by connecting to the computer 

(

 page 14).

 

If the player does not react, even after charging the 

battery, press the RESET button to reset the player (

 

page 47).

 

Delete unnecessary files.

 

Delete unnecessary files until the combined total of files 

and folders becomes 2,000 or less.

 

At least 20 MB of free space is necessary to function normally. 

If you want to check the free space, open [My Computer] – 

[WALKMAN] or [Removable Disk], right-click [Storage 

Media]*

1

 to display the menu, and then select [Properties].

*

1

 Data hierarchy may differ, depending on your computer 

environment.

Battery life is short.

 

The operating temperature is below 5 °C (41°F).

 

Battery life becomes shorter due to the battery 

characteristics. This is not malfunction.

 

Battery charging time is not enough.

 

Charge the battery until 

 appears.

 

By adjusting the settings or managing the power supply 

properly, it is possible to save battery power and use the 

player for a longer time (

 page 44).

 

The battery needs to be replaced.

 

Consult your nearest Sony dealer.

 

Copyright-protected contents are being played.

 

When copyright-protected contents are played, battery 

life may be shorter.

The player cannot 

charge the battery.

 

The player is not connected to a USB port on your 

computer properly.

 

Disconnect the player, and then reconnect it.

 

The battery is charged in an ambient temperature outside 

the range of 5 °C (41°F) to 35 °C (95°F).

 

Charge the battery in an ambient temperature of between 

5 °C (41°F) to 35 °C (95°F).

 

Your computer is not on.

 

Turn on the computer.

 

Your computer enters Sleep or hibernate status.

 

Release the computer from Sleep or hibernate status.

Charging completes 

very quickly.

 

If the battery is already almost fully charged when 

charging begins, little time is needed to reach full charge.

Troubleshooting

NWZ-B133 / B135 / B133F / B135F

See reverse side. 

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