52
Troubleshooting
If you have questions, service needs, or require
technical assistance related to the use of your
Sony TV, please visit our website or call one of
the following numbers:
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition
Explanation/Solution
No picture
Cannot receive any channels
• Make sure the power cord is connected securely.
• Turn on the power of the TV.
• Check antenna/cable connections.
• Make sure the
Cable
setting is correct for your TV signal source.
• The banner display will disappear when there is no RF input for a certain period
of time. Press
DISPLAY
on the remote control to redisplay the banner.
TV is locked to one channel
• Perform
Auto Program
to add receivable channels that are not present in the
TV’s memory (see pages 22 and 44).
Cannot receive or select
channels
• Perform
Auto Program
to add receivable channels that are not present in the
TV’s memory (see pages 22 and 44).
• To receive or select cable channels, make sure that
Cable
in the
Channel
settings is set to
On
(see page 44). To receive or select UHF channels over an
antenna, make sure
Cable
is set to
Off
.
The TV turns off
automatically
• Check if
Sleep Timer
is activated, or confirm the
Duration
setting of
Timer
(see page 37).
No picture from some video
sources
• Check the connection between the optional video equipment and the TV.
• Press
INPUT
on the remote control (see page 27).
• Press
HOME
on the remote control. Select your desired input from the
External Inputs
list.
• The banner display will disappear when there is no video input for a certain
period of time. Press
DISPLAY
on the remote control to redisplay the banner.
Poor picture
The quality of the images is
not as good as what I saw at
the store
• Picture quality depends on the signal content. See Quick Setup Guide
(supplied) to display the best possible picture for that signal.
Double images or ghosts
• Check antenna/cable connections.
• Check the antenna location and direction.
Only snow and noise appear
on the screen
• Check if the antenna is broken or bent.
• Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
Dotted lines or stripes
• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
• If using 300-ohm twin lead, move the excess lead away from the TV or try
using a 75-ohm coaxial cable instead.
No color/Dark picture/Color is
not correct/The picture is too
bright
• Press
PICTURE
to select the desired
Picture Mode
(see page 27).
• Adjust the
Picture Mode
options in the
Picture
settings (see page 37).
• If you set
Power Saving
to
On
, it will enhance the black level (see page 48).
• The picture becomes dark if
Motion Naturalizer
is set to
Mode 1
. Change
the settings to
Mode 2
or
Off
(see page 42).
Noisy picture
• Make sure that the antenna is connected using a 75-ohm coaxial cable.
• Keep the antenna cable away from other connecting cords.
• To avoid TV interference, make sure to use an undamaged antenna cable.
The picture flickers
• When
Motion Naturalizer
is set to
Mode 1
or
Mode 2
for 1080/24p format,
the picture flickers. This is a characteristic of
Motion Naturalizer
and not a
malfunction (see page 42).
