11
Troubleshooting
Symptom
Cause/Remedy
The computer does not detect the unit.
The unit does not function properly when
connected to a USB hub.
The unit does not function properly when
using it at the same time as other USB
devices.
You cannot disconnect the unit, because
a message indicating that the storage
device is in use appears.
The unit does not reach High Speed.
The internal battery takes an unusual
amount of time to recharge.
The unit rattles when it is shaken.
Windows does not start when you turn
on your computer.
c
Make sure that you are using an operating system that
supports the unit. You cannot use the unit with operating
systems that do not support it.
c
Depending on the status of your computer, it is possible
that it may not detect the unit. In this situation, visit the
unit's troubleshooting Web page at
http://www.sony.net/gigavault/
(English only).
c
If you connect the unit to a USB hub, the unit may not
function properly, depending on your hub. We recommend
that you connect the unit directly to your computer.
c
When using the unit at the same time as other USB
devices, the unit may respond more slowly than usual.
c
One or several programs using the unit may still be
running. Quit any program using the unit before
attempting to disconnect it.
c
Make sure that your computer supports this transfer rate.
However, some USB 2.0 boards and cards may prevent
the unit from reaching this transfer rate. For details,
consult the maker of your USB board or card.
c
If you are attempting to charge the internal battery while
the unit is connected to your computer and the Portable
HardDisk Media is in use, it is possible for the unit's
internal temperature to exceed 113°F (45°C). If this is the
case, charging is interrupted. Disconnect the unit from the
computer. Once the internal temperature of the unit
reaches normal levels, charging resumes automatically.
(Note that even if charging is interrupted because of the
above, you can still continue using the unit normally.)
c
This is not indicative of damage.
c
Depending on your computer, turning it on while the unit
is still connected may prevent Windows from starting. If
so, press CTRL+ALT+DELETE to restart your computer.
If your computer encounters this problem, make sure that
you disconnect the unit before turning on your computer.
