Top page > Troubleshooting > Troubleshooting > Shooting still images/movies
Shooting still images/movies
Cannot record images.
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If images are recorded on the internal memory even when a memory card is inserted into the camera, make sure that the
memory card is fully inserted into the camera.
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Check the free capacity of the internal memory or memory card. If it is full, do one of the following:
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Delete unnecessary images.
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Change the memory card.
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You cannot record images while charging the flash.
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When recording movies, it is recommended that you use the following memory cards:
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“
Memory Stick PRO Duo
”
(Mark2) media,
“
Memory Stick PRO-HG Duo
”
media
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SD memory card, SDHC memory card or SDXC memory card (Class 4 or faster)
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Smile Shutter function does not work.
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No image is shot if a smiling face is not detected.
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Anti-blur function does not work.
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The anti-blur function may not work properly when shooting night scenes.
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Shoot after pressing the shutter button halfway down.
Recording takes a long time.
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When the shutter speed becomes slower than a certain speed, for example, when you shoot images in dark locations,
the camera automatically reduces the image noise. This function is called NR (noise reduction) slow shutter and the
shooting time takes longer.
The image is out of focus.
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The subject is too close. When shooting, make sure to position the lens farther away from the subject than the shortest
shooting distance (approximately 1 cm (13/32 inches) (W)/1.7 m (5 ft 7 inches) (T) from the lens).
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(Night Scene),
(Landscape),
(Fireworks) or
(Advanced Sports Shooting) mode is selected in the Scene
Selection when shooting still images.
Zoom does not work.
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You cannot use the optical zoom when:
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Shooting in [iSweep Panorama]
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Shooting in [3D Sweep Panorama]
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Shooting in [Sweep Multi Angle]
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You cannot use zoom functions other than optical zoom when:
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In [Superior Auto]
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In [Background Defocus]
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(Backlight Correction HDR) or
(Advanced Sports Shooting) mode is selected in the Scene Selection
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The Smile Shutter is working.
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[Self-Timer] is set to [Self-portrait One Person] or [Self-portrait Two People].
Cannot select the Face Detection function.
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You can select Face Detection only when the focus mode is set to [Multi AF] and the metering mode is set to [Multi].
The flash does not work.
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