Certain Internet video content displays a loss of detail.
Video quality and picture size depend on broadband speed and delivery by content providers.
Good picture quality but no sound on Internet video content.
Quality depends on the original content provided by the video content provider and your connection
bandwidth.
Due to the nature of Internet video, not all videos will contain sound.
Apps are inaccessible.
Check that the LAN cable or AC power cord (mains lead) of the router/modem* has been connected
properly.
* Your router/modem must be set in advance to connect to the Internet. Contact your Internet service
provider for router/modem settings.
Try using apps later. The app content provider’s server may be out of service.
Some applications in [Apps] are not available./Disappeared from [All Apps].
Perform [Factory Settings] to restore the TV to the factory setting. Press the HOME button, then
select
[Settings] → [System Settings] → [General Set-up] → [Factory Settings] → [Yes] →
[Yes].
The TV cannot access the Internet when IPv6 is set.
IPv6 may not be available, in which case set IPv6 to off. Press the HOME button, then select
[Settings] → [Network] → [IPv6 Set-up] → [Set up IPv6 connection] → [No].
© 2014 Sony Corporation
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