Answers: The newly added device need 1-2 min to connect to your router and the
Internet. If it stays offline for a long time, please judge the problem by the green led
status:
1.1. Green led quickly blinks one time and repeats, which means device failed to
connect to the router. The reason may be you have entered wrong WiFi password or
your device is too far away from the router, which causes a weak WiFi signal. The
device can not be added to the 5G-wifi-router WLAN, only the 2.4G-wifi is OK. At
last, make sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means the device has
connected to router and server but failed to be added to the device list. Then power
on the device again, if it still not working, just add the device again.
1.3. Green led quickly blinks twice and repeats, this means the device has connected
to the router but failed to connect to the server. Then please confirm your WiFi router
works normally.
2. Why the APP can’t find the device in pairing status?
Answers: That’s because of your phone’s cache. Please close WLANof your phone
then open it after a minute. At the same time, please power off the device if you can,
then power up to try again.
3. My WiFi is expired, can I connect the devices to LAN?
Answers: Currently eWeLink does not support LAN or cannot connect to the hotspot.
All devices must be connected to the router, thus they can communicate with the
Internet cloud server.
4. The green led keeps off, even if the device is powered on. Press the button but the
device does not work.
Answers: The circuit may be broken, please send it back for testing. Return shipping
postage and packaging will be at buyer’s expense, if the device is damaged by the
buyer, and the buyer should bear extra repair cost.
