Tips
Hot-plugging drives
:
Fusion F2 supports drive hot-plugging* for Mac users, and for
Windows users using a notebook computer with an ExpressCard
adapter, enabling you to connect or disconnect Fusion F2
without having to shut down your computer. This does not
mean you can simply unplug a cable at any time; you must
follow the procedures below or you may lose data in the process.
• Before disconnecting your Fusion F2, you must put away (eject,
unmount, dismount) the drive volume. For Mac OS users,
simply drag the drive icon associated with the drive(s) you
wish to remove to the eject icon on the dock. Windows users
using the F2 with a notebook computer may left-click the eject
icon in the taskbar for the drive they wish to eject.
* Windows and Linux do not provide hot swap support for drives
(drive enclosures) connected to a SATA host controller card
installed in a desktop PC or server.
Connections:
If you experience issues where a drive or volume does not appear
on your computer, or you see an error message stating a drive is
missing when you have the drives configured as a RAID set, the
cause may be as simple as a loose connector.
• Disconnect the data cables and reconnect them, making sure
they “click” in place.
Tips and Additional Information
Contacting Sonnet Customer Service
USA Customers
The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Sonnet Customer Service, please check our Web site for
the latest updates and online support files, and check this User’s
Guide for helpful information. When you call Sonnet Customer
Service, have the following information available so our customer
service staff can better assist you:
• Product name
• Date and place of purchase
• Hard drive model(s)
• Computer model
• Operating system
• Software/firmware versions
If further assistance is needed, please contact us at:
Sonnet Customer Service:
Online Service Form
: http://serviceform.sonnettech.com
Tel
: 1-949-472-2772
(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)
Fax
: 1-949-457-6349
For Customers Outside the USA
For support on this product outside the USA, contact your reseller
or local distributor.
Visit Our Web Site
For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Remember to register your product online at http://registration.
sonnettech.com to be informed of future upgrades and product
releases.
©2010 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, Simply Fast, the Simply Fast logotype, Creativity Stored Here, and Fusion are trademarks of Sonnet Technologies, Inc. FireWire, Mac, the
Mac logo, and Mac OS are trademarks of Apple Inc., registered in the United States and other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without
notice. Printed in the USA. UG-FUS-F2-WD-E-D-042210