Tips
Hot-plugging drives
:
Fusion F2 supports drive hot-plugging* for Mac users, and for
Windows users using a notebook computer with an ExpressCard
adapter, enabling you to connect or disconnect Fusion F2 with-
out having to shut down your computer. This does not mean you
can simply unplug a cable at any time; you must follow the pro-
cedures below or you may lose data in the process.
• Before disconnecting your Fusion F2, you must put away (eject,
unmount, dismount) the drive volume. For Mac OS users, sim-
ply drag the drive icon associated with the drive(s) you wish to
remove to the eject icon on the dock. Windows users using the
F2 with a notebook computer may left-click on the eject icon
in the taskbar for the drive they wish to eject.
* Windows and Linux do not provide hot swap support for drives
(drive enclosures) connected to a SATA host controller card
installed in a desktop PC or server.
Connections:
If you experience issues where a drive or volume does not appear
on your computer, or you see an error message stating a drive is
missing when you have the drives configured as a RAID set, the
cause may be as simple as a loose connector.
• Disconnect the data cables and reconnect them, making sure
they “click” in place.
Tips and Additional Information
Contacting Sonnet Customer Service
The Sonnet web site located at www.sonnettech.com has the most
current support information and technical updates. Before you call
Sonnet Customer Service, please check our web site for the latest
updates and online support files, and check this User’s Guide for
helpful information. When you call Sonnet Customer Service, have
the following information available so our customer service staff can
better assist you:
• Product name • Date and place of purchase • Hard drive model(s)
• Computer model • Operating system • Software/firmware versions
If further assistance is needed, please contact us at:
Sonnet Customer Service
:
Online Service Form
: http://serviceform.sonnettech.com
Tel
: 1-949-472-2772
(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)
Fax
: 1-949-457-6350
Visit Our Web Site
For the most current product information and online support files,
visit the Sonnet web site at www.sonnettech.com. Remember to reg-
ister your product online at http://registration.sonnettech.com to be
informed of future upgrades and product releases.