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This chapter describes the problems the SOMAport may exhibit, the 
possible causes of those problems, and the actions you should take to fix 
them.

Contents

Finding Causes of Computer Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   30
Finding Causes of Telephone Problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   31
The Signal is Weak   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   32
There is a Fault Condition   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   33
The SOMAport is Not Receiving Power  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   34
There is a Problem with the Ethernet or USB Cabling  . . . . . . . . . . . . . . . . . . . . . . .   35
There is a Problem with the USB Port Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . .   37
The Computer Uses an Old Dial-Up Connection  . . . . . . . . . . . . . . . . . . . . . . . . . . .   38
Internet Explorer LAN Settings are Incorrect  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   40
Ethernet Network Settings are Incorrect   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   41
IP address Needs to be Renewed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   50

Troubleshooting

sp3.book  Page 29  Thursday, July 22, 2004  3:21 PM

Содержание SOMAport R3.0

Страница 1: ...e SOMAport 23 Activate Service 27 Troubleshooting 29 Finding Causes of Computer Problems 30 Finding Causes of Telephone Problems 31 The Signal is Weak 32 There is a Fault Condition 33 The SOMAport is Not Receiving Power 34 There is a Problem with the Ethernet or USB Cabling 35 There is a Problem with the USB Port Settings 37 The Computer Uses an Old Dial Up Connection 38 Internet Explorer LAN Sett...

Страница 2: ...2 sp3 book Page 2 Thursday July 22 2004 3 21 PM ...

Страница 3: ...used in conjunction with the SOMAport provided to you by SOMA or your service provider when you subscribed to services that utilize the SOMA wireless air interface technology and is not licensed to you to be used for any other purpose 2 RESTRICTIONS Except as reasonably required to use the Product strictly in accordance with the License and this Agreement you may not copy any Software Licensee sha...

Страница 4: ... order to allow for the billing of such services or as may be necessary by law 7 MISCELLANEOUS This Agreement and the License provided by this Agreement are not assignable or transferable by you without the prior written consent of SOMA Any attempt by you to do so shall be void and void this License Any notice report approval or consent required or permitted hereunder shall be in writing If any pr...

Страница 5: ...source indicated on the label If you are not sure of the type of power supplied to your home consult your product dealer or local power company Grounding and polarization The plug for the power cord on the SOMAport fits into the power outlet only one way If you are unable to insert the plug fully into the outlet contact your electrician to replace your outlet To prevent electric shock do not use t...

Страница 6: ...servicing to qualified service personnel Conditions requiring service Unplug the SOMAport from the wall outlet and refer servicing to qualified service personnel under the following conditions The power supply or cord is damaged Liquid has been spilled on the SOMAport or it has been exposed to water An object has fallen into the SOMAport The SOMAport does not function normally even though you have...

Страница 7: ... on you can try to correct the interference by Relocating the SOMAport Increasing the distance between the SOMAport and the device experiencing the interference Connecting the equipment to an outlet on a circuit different from that to which the SOMAport is connected ATTENTION Changes or modifications not expressly approved by SOMA Networks for compliance could void the user s authority to operate ...

Страница 8: ...8 sp3 book Page 8 Thursday July 22 2004 3 21 PM ...

Страница 9: ... subscriber terminal Please read this chapter to familiarize yourself with the features and operation of the device Contents Overview 10 The Front Panel 11 The Back Panel 13 The Internal Antenna 14 Introduction sp3 book Page 9 Thursday July 22 2004 3 21 PM ...

Страница 10: ...an setup your account using a Web browser If you are using your SOMAport to provide telephone service you can connect ordinary telephones to it Internet Access The SOMAport provides a high speed always on Internet connection which means you can be connected to the Internet and still use your telephone The SOMAport is designed to be left on it should not be turned off when not in use Telephone Serv...

Страница 11: ...11 THE FRONT PANEL There are two lights on the front panel that indicate the state of the SOMAport status and network Status Light Network Light sp3 book Page 11 Thursday July 22 2004 3 21 PM ...

Страница 12: ...are Green The SOMAport is powered and operating normally Red An error occurred The SOMAport is not currently functional State Description Off The SOMAport is not receiving power Amber The SOMAport is attempting to locate a basestation Flashing amber The SOMAport cannot locate a basestation Flashing green The SOMAport has located a basestation and is attempting to establish a connection Green The S...

Страница 13: ...rred type of Internet connection USB port Use this port with the supplied USB cable to connect the SOMAport to a computer This type of connection is intended for use with computers that do not have an Ethernet port Telephone jacks Use these jacks to connect telephones to the SOMAport Power jack Use this jack to connect the power supply Ethernet Port USB Port Power Jack Telephone Jack Line 2 Teleph...

Страница 14: ...utomatically steers the antenna to improve performance WARNING While this device is in operation a separation distance of at least 20 centimeters 8 inches must be maintained between the radiating antenna and any person exposed to the transmitter in order to meet the FCC RF exposure guidelines No change to the antenna or device is permitted Doing so may result in the installed system exceeding RF e...

Страница 15: ...ould be fully functional Contents Unpack the SOMAport 16 Choose the Best Location 17 Power on the SOMAport 18 Connect Computer Using Ethernet 19 Connect Computer Using USB 20 Connect Multiple Computers to the SOMAport 22 Connect Telephones to the SOMAport 23 Activate Service 27 Installing the SOMAport sp3 book Page 15 Thursday July 22 2004 3 21 PM ...

Страница 16: ...bottom of the unit and write it down You may need this number if you call for technical support SOMAport Serial Number ________________________________ SOMAport Setup Guide SOMAport SOMAport USB Drivers CD SOMAport Quick Setup Card Power Supply USB Cable Ethernet Cable straight through sp3 book Page 16 Thursday July 22 2004 3 21 PM ...

Страница 17: ... multiple floors place the SOMAport on one of the upper floors if possible Avoid putting it in the basement Place the SOMAport higher up in a room For example putting it on a desk or a shelf will give you a stronger signal than if you place it on the floor Place the SOMAport near a window Avoid placing the SOMAport close to certain electronic devices such as microwave ovens and computer monitors a...

Страница 18: ...t is receiving power The SOMAport takes up to five minutes to start acquire a signal and connect to the network Wait for the network light on the front panel to turn green before you attempt to use the SOMAport NOTE If you ever need to disconnect the SOMAport unplug the power cord from the wall power outlet first and then unplug the connector from the back of the SOMAport WARNING Use only the powe...

Страница 19: ...ot have an Ethernet port use the USB cable instead See Connect Computer Using USB on page 20 for more information To connect a computer via Ethernet 1 Insert one end of the supplied Ethernet cable into the Ethernet port on the back of the SOMAport 2 Insert the other end of the cable into the Ethernet port on your computer sp3 book Page 19 Thursday July 22 2004 3 21 PM ...

Страница 20: ...type of connection The USB connection should only be used in computers that do not support Ethernet To connect a computer via USB 1 Insert the SOMAport USB Drivers CD into the CD ROM drive on the computer 2 Plug the square connector on the USB cable into the USB port on the back of the SOMAport 3 Plug the flat connector into the USB port on your computer A hardware wizard window opens sp3 book Pag...

Страница 21: ...move the CD from the drive If prompted to do so reboot your computer Version Selections Windows 98 When prompted for the type of search select Search for the best driver for your device When prompted for a location select CD ROM drive Insert the Windows 98 Second Edition CD if prompted Windows 2000 When prompted for the type of search select Search for a suitable driver for your device When prompt...

Страница 22: ...Aport To connect an Ethernet hub to the SOMAport 1 Insert one end of the straight through Ethernet cable into the Ethernet port on the SOMAport 2 Insert the other end of the cable into an uplink port sometimes labeled as a WAN or Internet port on the hub NOTE If the Ethernet hub does not have an uplink port you may connect to the SOMAport using an Ethernet port which may be labeled as a switched L...

Страница 23: ...ds on three things The number of lines you subscribe to one or two The number of telephones you connect to the SOMAport The type of telephones you connect one line or two line telephones Lines Connecting One Telephone Connecting Two Telephones One Use the line 1 bottom jack See To connect a single telephone on page 24 Insert a duplex adapter into the line 1 bottom jack and then connect both teleph...

Страница 24: ...ingle telephone Insert the free end of the telephone cable into the line 1 bottom jack on the SOMAport NOTE To connect a two line telephone you must subscribe to two lines sp3 book Page 24 Thursday July 22 2004 3 21 PM ...

Страница 25: ...serviced by line 1 to the line 1 bottom jack on the SOMAport 2 Connect the cable of the telephone you want serviced by line 2 to the line 2 top jack on the SOMAport NOTE If you have a two line telephone connect it to the line 1 bottom jack Line 2 Line 1 sp3 book Page 25 Thursday July 22 2004 3 21 PM ...

Страница 26: ...SOMAport telephone service Pick up the receiver and listen for dial tone If you hear a standard dial tone the SOMAport is connected to your service provider s network You may have to activate full service if your service provider hasn t done so already See Activate Service on page 27 If you hear a series of tones the SOMAport is still starting Hang up and listen again in a few minutes If you hear ...

Страница 27: ... calls and place calls to any telephone number To activate full service 1 Restart your computer while it is connected to the powered on SOMAport 2 Launch a Web browser 3 Direct your browser to a known valid Internet address such as www web com If the page opens full service has already been activated and you can begin using your SOMAport for Internet service If you are redirected to your service p...

Страница 28: ...28 sp3 book Page 28 Thursday July 22 2004 3 21 PM ...

Страница 29: ...31 The Signal is Weak 32 There is a Fault Condition 33 The SOMAport is Not Receiving Power 34 There is a Problem with the Ethernet or USB Cabling 35 There is a Problem with the USB Port Settings 37 The Computer Uses an Old Dial Up Connection 38 Internet Explorer LAN Settings are Incorrect 40 Ethernet Network Settings are Incorrect 41 IP address Needs to be Renewed 50 Troubleshooting sp3 book Page ...

Страница 30: ...e Internet Explorer LAN Settings are Incorrect on page 40 Signal is weak See The Signal is Weak on page 32 It takes a long time to open a Web page Internet congestion Try again Signal is weak See The Signal is Weak on page 32 Cable connecting the computer to the SOMAport is damaged Replace the cable Your network interface card NIC is in full duplex mode This applies only if your SOMAport is direct...

Страница 31: ...Activate Service on page 27 Cable connections are not secure Make sure the telephone cable is securely connected to the SOMAport and the telephone Telephone cable is inserted into the SOMAport s Ethernet port Make sure the telephone is connected to a telephone jack Telephone is broken Try a telephone that is known to work If you were using a cordless telephone try using a corded one SOMAport exper...

Страница 32: ...ovement reposition either the appliance or the SOMAport so that they are farther apart If there is no improvement turn the appliance back on and try another appliance 3 If you cannot improve reception in the SOMAport s current location try moving it to another location that meets the guidelines on page 17 Persistent Reception Difficulties Reception can be temporarily affected by severe weather con...

Страница 33: ...SOMAport 1 Unplug the SOMAport from the wall power outlet and wait at least 10 seconds 2 Plug the SOMAport back in 3 Wait until the status light on the front panel is green an indication that the SOMAport is operating correctly If the status light still indicates a problem call your service provider sp3 book Page 33 Thursday July 22 2004 3 21 PM ...

Страница 34: ...that connects the power supply to the wall outlet is securely connected to the power supply and the wall outlet 2 Make sure the power cord that connects the power supply to the SOMAport is securely connected to the power jack on the back of the SOMAport 3 Make sure the wall receptacle is working by plugging in an appliance that you know works 4 Check the circuit breaker 5 If you cannot find the so...

Страница 35: ...n data is being transmitted across the link It is normal for this light to be off much of the time To check Ethernet cabling 1 Make sure the cable connectors are firmly inserted in the proper Ethernet ports on the SOMAport and computer or hub 2 Make sure you are using the correct type of cable 3 Make sure the length of the cable does not exceed 100 meters 328 feet 4 If none of the previous steps s...

Страница 36: ...ted in the proper USB ports on the SOMAport and the computer or hub 2 Make sure the length of the cable does not exceed 5 meters 15 feet 3 If you are using a USB extension cable check to see if it is faulty by removing the USB extension and using a single USB cable between the SOMAport and the computer You may have to reposition the SOMAport to do this 4 Replace the USB cable You can replace the c...

Страница 37: ...n Windows 95 and 98 and ME make sure the View devices by type radio button is enabled In Windows 2000 and XP select View Devices by type 5 Click the plus icon next to the Universal Serial Bus controller option If the following drivers are listed USB is enabled and you can use the USB port USB Host Controller USB Root Hub If these drivers are not listed there are two possible reasons You have a USB...

Страница 38: ... Start Control Panel In all other versions of Windows choose Start Settings Control Panel 2 Double click the Internet Options icon The Internet Properties window opens 3 Click the Connections tab 4 Enable the Never dial a connection checkbox 5 Click OK NOTE If you still cannot display a Web page check your browser to make sure it is in online mode To disable the automatic dial up connection in Mac...

Страница 39: ...Click the Apple icon and choose System Preferences 2 Click the Network icon 3 Click Show 4 Select Network Port Configurations from the pull down list 5 Disable the On checkbox for the dial up modem 6 Click Apply Now sp3 book Page 39 Thursday July 22 2004 3 21 PM ...

Страница 40: ...nect to the Internet To check Internet Explorer settings 1 Open Internet Explorer 2 Choose Tools Internet Options The Internet Options window opens 3 Click the Connections tab 4 Click LAN Settings The Local Area Network LAN Settings window opens 5 Make sure the Automatically detect settings checkbox is enabled 6 Click OK 7 Click OK on the Internet Options window 8 Close Internet Explorer sp3 book ...

Страница 41: ...e network settings in Windows 95 1 Choose Start Settings Control Panel 2 Double click the Network icon The Network window opens to the Configuration tab 3 Select TCP IP If multiple TCP IP connections are listed select the one that contains Ethernet NIC or 10 100 MB in its name Go to step 5 If TCP IP is not listed go to step 4 4 Install TCP IP i Click Add The Select Network Component Type window op...

Страница 42: ...following the sign up procedure that is provided on the Web site If your browser does not automatically open to your service provider s Web site go to step 7 7 Enter a valid Internet address such as www web com in the Address field and press Enter If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet service If your service provider s Web ...

Страница 43: ... from the Network Protocols list vi Click OK vii Insert the Windows 98 or ME CD or reboot the computer if prompted to do so viii If the PC reboots repeat steps 1 to 3 4 Check TCP IP properties i Click Properties with the correct TCP IP connection selected The TCP IP Properties window opens to the IP Address tab ii Make sure the Obtain an IP address automatically radio button is enabled iii Click t...

Страница 44: ... If you do not get an Internet connection see Finding Causes of Computer Problems on page 30 To change network settings in Windows 2000 1 Right click the My Network Places icon and choose Properties from the pull down menu The Network and Dial up Connections window opens 2 Select the Local Area Connection icon If there are multiple local area connections read the device name beside each icon and d...

Страница 45: ...Click Close on the Local Area Connection Status window viiiRestart the computer if prompted to do so 6 Check your Internet connection by launching a Web browser on the computer connected to the SOMAport If your browser automatically opens to your service provider s Web site full service has already been activated and you can begin using your SOMAport for Internet service If your browser does not a...

Страница 46: ...lled Install the Ethernet card by following the manufacturer s instructions then return to this procedure The Local Area Connection Status window opens 3 Click Properties The Local Area Connection Properties window opens 4 Select Internet Protocol TCP IP If Internet Protocol TCP IP is not listed install it as follows i Click Install The Select Network Component Type window opens ii Select Protocol...

Страница 47: ... the Address field and press Enter If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet service If your service provider s Web page opens activate full service by following the sign up procedure that is provided on the Web site If your computer attempts to connect to the Internet using an old dial up connection see The Computer Uses an Ol...

Страница 48: ... get an Internet connection see Finding Causes of Computer Problems on page 30 To change network settings in Mac OS X 1 Click the Apple icon and choose System Preferences 2 Choose View Network 3 Choose Built in Ethernet from the Show pop up menu 4 Click the TCP IP tab if necessary 5 Choose Using DHCP from the Configure pop up menu 6 Click Apply Now 7 Restart your computer 8 Check your Internet con...

Страница 49: ...ge opens activate full service by following the sign up procedure that is provided on the Web site If you do not get an Internet connection see Finding Causes of Computer Problems on page 30 sp3 book Page 49 Thursday July 22 2004 3 21 PM ...

Страница 50: ...click OK The IP Configuration window opens 3 Select the network interface that has a default gateway of 192 168 1 1 from the pull down list 4 Click Release All 5 Force your computer to obtain a new IP address by clicking Renew All Wait until the fields in the IP Configuration window have values in them or an error message appears If you close this program before it has completed its task you will ...

Страница 51: ...btain a new IP address by typing the appropriate command from the following table The Windows IP configuration is displayed 3 Look for the output section related to the network interface for the SOMAport Example Ethernet adapter IP address 65 94 64 155 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 1 4 Close the MS DOS Prompt or Command Prompt window Operating system Command Windows 98 or ME ...

Страница 52: ...52 sp3 book Page 52 Thursday July 22 2004 3 21 PM ...

Страница 53: ...ype U S International 120 230V AC DC external power supply Cable Power cord with non wall mounted AC to DC transformer Environmental specifications Temperature Operating 5ºC to 40ºC 41ºF to 104ºF without fan Storage 20ºC to 65ºC 4ºF to 149ºF Humidity Operating 20 95 noncondensing Storage 5 95 noncondensing Altitude Operating 2438 m 8000 feet Packaging Dimensions Height 14 cm 5 5 inches Width 7 cm ...

Страница 54: ...54 sp3 book Page 54 Thursday July 22 2004 3 21 PM ...

Страница 55: ...ectors Ethernet 13 USB 13 D dial tone none 31 dial up connection disabling 38 disconnecting power supply 18 E Ethernet cables 22 35 hub 22 network settings Mac OS X 48 Windows 2000 44 Windows 95 41 Windows 98 and ME 43 Windows XP 46 port 13 F fault conditions 33 front panel 11 full service activating 27 H hub See Ethernet and LANs I Internet 30 access problems 32 access to LAN PCs 22 cannot connec...

Страница 56: ...g 18 disconnecting 18 powering on the SOMAport 18 problems Internet connection 30 R radio signals See signals reception quality 17 restarting SOMAport 33 restricted access 27 S safety instructions 5 14 safety warnings 5 separation distance 14 service modes 27 service providers 10 services activating 27 servicing See SOMAports settings Internet Explorer 40 See also network settings signals causes o...

Страница 57: ...B checking the cable 36 installing drivers 21 port 13 troubleshooting 36 when to use 19 V voice quality 31 W warnings 5 Web pages See Internet Windows 2000 network settings 44 Windows 95 network settings 41 Windows 98 and ME network settings 43 Windows XP network settings 46 wireless service provider 10 sp3 book Page 57 Thursday July 22 2004 3 21 PM ...

Страница 58: ...58 sp3 book Page 58 Thursday July 22 2004 3 21 PM ...

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