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ROUBLESHOOTING

NTERNET

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LAN S

ETTINGS

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Содержание SOMAport 400

Страница 1: ......

Страница 2: ......

Страница 3: ...1 SOMAPORT USER GUIDE Part S1AH6P1P0006 revision A ...

Страница 4: ...2 ...

Страница 5: ... SOMAport 29 Unpacking the SOMAport 30 Choose the Best Location 31 Connecting the Power Supply and Powering on the SOMAport 32 Connecting a Computer via Ethernet 34 Connecting a Computer via USB Optional 35 Connecting Telephones to SOMAport 37 Activating Service 42 Connecting Multiple Computers 43 Overview 44 Using an Ethernet Hub 45 Using an Internet Router 46 CONTENTS ...

Страница 6: ...dition 54 The SOMAport is Not Receiving Power 55 There is a Problem with the Ethernet or USB Cabling 56 There is a Problem with the USB Port Settings 58 The Computer Uses an Old Dial up Connections 59 Internet Explorer LAN Settings are Incorrect 61 Ethernet Network Settings are Incorrect 62 IP Address Needs to be Renewed 72 Specifications 75 Index 77 ...

Страница 7: ...tively the version of the SOMA software program in object code format and all updates to that program distributed to you by SOMA directly or indirectly by any means and includes any firmware provided to you with the Product You have no right unless otherwise explic itly permitted to receive any source code or design documentation relating to the Product SOMA retains ownership of all Software copie...

Страница 8: ...USER PRODUCT LICENSE AGREEMENT UNDER ANY CONTRACT NEGLIGENCE STRICT LIABILITY OR OTHER THEORY A FOR LOSS OR INACCURACY OF RECORDS OR DATA OR EXCEPT FOR RETURN OF AMOUNTS PAID TO SOMA THEREFOR COST OF PROCUREMENT OF SUBSTITUTE GOODS SERVICES OR TECHNOLOGY B FOR ANY SPECIAL INDIRECT INCIDENTAL OR CON SEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS LOSS OF SAV INGS C THIRD PARTY CLAIM...

Страница 9: ...y damages would be an adequate equitable relief and SOMA shall be entitled to any other remedies it may have avail able hereunder or at law Both parties agree that this Agreement is the complete and exclusive statement of mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement BOTH Y...

Страница 10: ...COPYRIGHT 8 ...

Страница 11: ...tional d Unites standards for metric units and abbreviation Equivalent Imperial measurements used in the United States are provided in parentheses except when Imperial is the international standard Bits and bytes are not abbreviated though their prefixes are for example kbits for kilobits Gbytes for gigabytes Trademark Identification The SOMAport subscriber device a trademark of SOMA Networks Inc ...

Страница 12: ...Where you see this symbol and the WARNING heading strictly follow the instructions to avoid personal injury or damage to the product WARNING Where you see this symbol and the WARNING heading strictly follow the instructions to avoid electric shock ...

Страница 13: ...rating the SOMAport Retain Instructions Retain the safety and operating instructions for future reference Follow Instructions Follow all operating instructions Heed Warnings Adhere to all warnings on the SOMAport and in the operating instructions Ventilation Slots and openings in the SOMAport housing provide ventilation ensure its reliable operation and protect it from overheating WARNING One mill...

Страница 14: ...Once the condensation disappears re insert the power plug into a power outlet Power Sources Use only the type of power source indicated on the label If you are not sure of the type of power supplied to your home consult your product dealer or local power company Power Supply Cord The power supply cord is the disconnect device Ensure that the socket outlet is installed near the equipment and can be...

Страница 15: ...exposure Do not defeat the safety purpose of this plug Power Cord Protection Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Watch for wear in the cord at the plug and socket Accessories To avoid personal injury or damage to the SOMAport do not place it on an unstable cart stand tripod bracket or table Attachments Do not use atta...

Страница 16: ...ersonnel Conditions Requiring Service Unplug the SOMAport from the wall outlet and refer servicing to quali fied service personnel under the following conditions The power supply or cord is damaged Liquid has been spilled on the SOMAport or it has been exposed to water An object has fallen into the SOMAport The SOMAport does not function normally even though you have adhered to the operating instr...

Страница 17: ... generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment ...

Страница 18: ...osure limits this equipment has to be installed and operated while maintaining a minimum body to antenna distance of 20 cm Industry Canada Notice Applicable to Use Within Canada This equipment complies with the limits for a Class B digital device and conforms to Industry Canada standard ICES 003 Avis de Conformité à la Réglementation d Industrie Canada Cet appareil numérique de la classe B est con...

Страница 19: ...cle 3 2 of the Directive 1999 5 EC ETSI EN 301 489 1 Electromagnetic compatibility and Radio spectrum Matters ERM ElectroMagnetic Compatibility EMC standard for radio equipment and services Part 1 Common technical requirements ETSI EN 301 489 4 Electromagnetic compatibility and Radio spectrum Matters ERM ElectroMagnetic Compatibility EMC standard for radio equipment and services Part 4 Specific co...

Страница 20: ...duct is designed and manufactured with high quality materials and components which can be recycled and reused This symbol means that electrical and electronic equipment at their end of life should be disposed of separately from your household waste Please dispose of this equipment at your local community waste collection recycling centre In the European Union there are separate collection systems ...

Страница 21: ...afety standards MET Complies with UL 60950 1 CSA C22 2 No 60950 1 IEC 60950 1 EN 60950 1 DECLARATION OF CONFORMITY SOMA Networks Inc 185 Berry Street Suite 4600 San Francisco CA 94107 U S A 415 882 6500 declares that the product SOMAport complies with the requirements of the R TTE Directive 1999 5 EC and carries the CE marking accordingly ...

Страница 22: ...PREFACE 20 ...

Страница 23: ...ng Multiple Computers This chapter provides an introduction to the SOMAport subscriber terminal Please read this chapter to familiarize yourself with the features and operation of the device Contents Overview 22 The Front Panel 23 The Back Panel 25 The Internal Antenna 27 INTRODUCTION ...

Страница 24: ...r service provider and you can set up your account using a Web browser If you are using your SOMAport to provide telephone service you can connect ordinary telephones to it Internet Access The SOMAport provides a high speed always on Internet connection which means you can be connected to the Internet and still use your telephone The SOMAport is designed to be left on you do not need to turn it of...

Страница 25: ...e of the SOMAport status and network NOTE DO NOT unplug the SOMAport when the status light is flashing amber The status light flashes amber during sensitive firmware upgrades only Disconnecting or powering off the SOMAport during a firmware upgrade may damage the unit and render it nonfunctional ...

Страница 26: ...age the unit and render it nonfunctional Green The SOMAport is powered and operating normally Red An error occurred The SOMAport is not currently functional See page 54 There is a fault condition in the section of Troubleshooting Status Description Off The SOMAport is not receiving power Amber The SOMAport is attempting to locate a base station Flashing Amber The SOMAport cannot locate a base stat...

Страница 27: ...INTRODUCTION 25 THE BACK PANEL The jacks and ports for connecting other devices to the SOMAport are on the back panel as shown below ...

Страница 28: ... of connection is intended for use with computers that do not have an Ethernet port Telephone jacks Use these jacks to connect telephones to the SOMAport The SOMAport can provide up to two independent telephone lines depending on your service provider Power jack Use this jack to connect the power supply WARNING To reduce the risk of fire use only No 26 AWG or larger telephone line cord to connect ...

Страница 29: ...longer optional the SOMAport automatically steers the antenna to improve performance WARNING While this device is in operation a separation distance of at least 20 centimeters 8 inches must be maintained between the radiating antenna and any person exposed to the transmitter in order to meet the FCC RF exposure guidelines No change to the antenna or device is permitted Doing so may result in the i...

Страница 30: ...INTRODUCTION 28 ...

Страница 31: ...After following the procedures described in this chapter your SOMAport should be fully functional Contents Unpacking the SOMAport 30 Choosing the Best Location 31 Connecting the Power Supply and Powering on the SOMAport 32 Connecting a Computer via Ethernet 34 Connecting a Computer via USB Optional 35 Connecting Telephones to SOMAport 37 Activating Service 42 INSTALLING THE SOMAPORT ...

Страница 32: ... SOMAport and make sure you have all the pieces shown below Find the SOMAport serial number on the bottom of the unit and write it down You may need this number if you call for technical support SOMAport Serial Number ___________________________________________ ...

Страница 33: ...e SOMAport If your home or office has multiple floors place the SOMAport on one of the upper floors if possible Avoid putting it in the basement Place the SOMAport higher up in a room For example putting it on a desk or shelf will give you a stronger signal than if you place it on the floor Place the SOMAport near a window Avoid placing the SOMAport close to certain electronic devices such as micr...

Страница 34: ...u plug in the SOMAport it starts connects to your service provider s network and establishes a connection To connect the power supply and power on the SOMAport 1 Insert the DC plug on the power supply cord into the power jack on the back of the SOMAport WARNING Use only the power supply and power cord that come with the SOMAport Using another power supply may damage your equipment and poses the ri...

Страница 35: ... takes up to five minutes to start acquire a radio signal and connect to the network Wait for the network light on the front panel to turn green before you attempt to use the SOMAport NOTE If you ever need to disconnect the SOMAport unplug the power cord from the wall power outlet first and then unplug the connector from the back of the SOMAport WARNING The power supply cord is the disconnect devi...

Страница 36: ...port you can use a USB cable if supported by your SOMAport Otherwise you will need to purchase an Ethernet card or an USB to Ethernet adapter Contact your service provider for information about supported hardware To connect a computer via Ethernet 1 Insert one end of the supplied Ethernet cable into the Ethernet port on the back of the SOMAport 2 Insert the other end of the cable into the Ethernet...

Страница 37: ...computer to the SOMAport NOTE Ethernet is the preferred type of connection The USB connection should only be used in computers that do not support Ethernet To connect a computer via USB 1 Insert the SOMAport USB Drivers CD into the CD ROM drive on the computer 2 Plug the square connector on the USB cable into the USB port on the back of the SOMAport 3 Plug the flat connector into the USB port on y...

Страница 38: ...ersion of Windows 5 Close the wizard windows and remove the CD from the drive If prompted to do so reboot your computer Version Selections Windows 98 When prompted for the type of search select Search for the best driver for your device When prompted for a location select CD ROM drive Insert the Windows 98 Second Edition CD if prompted Windows 2000 When prompted for the type of search select Searc...

Страница 39: ...ect telephones to the SOMAport depends on three things The number of lines you subscribe to one or two The number of telephones you connect to the SOMAport The type of telephones you connect one line or two line telephones Lines Connecting One Telephone Connecting Two Telephones One Use the line 1 lower one jack See To connect a single telephone on page 38 Insert a duplex adapter into the line 1 l...

Страница 40: ...OMAPORT 38 To connect a single telephone to the SOMAport 1 Insert the free end of the telephone cable into the line 1 bottom jack on the SOMAport NOTE To connect a two line telephone you need to subscribe to two lines ...

Страница 41: ... Connect the cable of the telephone you want serviced by line 1 to the line 1 bottom jack on the SOMAport 2 Connect the cable of the telephone you want serviced by line 2 to line 2 top jack on the SOMAport NOTE If you have a two line telephone connect it to the line 1 bottom jack ...

Страница 42: ...one line 1 Insert a dual jack extension cord or adapter into the line 1 bottom jack of the SOMAport 2 Insert the free end of one telephone cable into one of the jacks on the adapter 3 Insert the free end of the second telephone cable into the other jack on the adapter ...

Страница 43: ...SOMAport is connected to your service provider s network You may have to activate full service if your service provider has not done so already See Activating Service on page 42 If you hear a series of tones the SOMAport is still starting Hang up and listen again in a few minutes If you hear silence see Finding Causes of Telephone Problems on page 50 ...

Страница 44: ...y site on the Internet receive telephone calls and place calls to any telephone number To activate full service 1 Restart your computer while it is connected to the powered on SOMAport 2 Launch a Web browser 3 Direct your browser to a known valid Internet address such as www google com If the page opens full service has already been activated and you can begin using your SOMAport for Internet serv...

Страница 45: ...puters This chapter explains how to install the SOMAport as an Internet gateway for a local area network Follow the procedures in this chapter if you want to connect multiple computers Contents Overview 44 Using an Ethernet Hub 45 Using an Internet Router 46 CONNECTING MULTIPLE COMPUTERS ...

Страница 46: ...ons as a DHCP server it automatically assigns IP addresses to devices attached to it and will work with most consumer home network devices The connection procedure differs slightly depending on the type of your home network device When using a hub or switch see Using an Ethernet Hub on page 45 When using an Internet router see Using an Internet Router on page 46 ...

Страница 47: ...r Connecting the Power Supply and Powering on the SOMAport on page 32 2 Wait for the SOMAport to find a base station 3 Connect the SOMAport to the hub i Insert one end of a straight through Ethernet cable into the Ethernet port on the back of the SOMAport ii Insert the other end of the cable into an uplink port sometimes labeled as a WAN or Internet port on the hub NOTE If the hub does not have an...

Страница 48: ...rt on page 32 2 Wait for the SOMAport to find a base station 3 Power on the router 4 If necessary configure the router to use DHCP when obtaining an external IP address See the documentation for your router for specific configuration Information 5 Connect the SOMAport to the router i Insert one end of a straight through Ethernet cable into the Ethernet port on the SOMAport ii Insert the other end ...

Страница 49: ...Finding Causes of Computer Problems 48 Finding Causes of Telephone Problems 50 The Signal is Weak 52 There is a Fault Condition 54 The SOMAport is Not Receiving Power 55 There is a Problem with the Ethernet or USB Cabling 56 There is a Problem with the USB Port Settings 58 The Computer Uses an Old Dial up Connections 59 Internet Explorer LAN Settings are Incorrect 61 Ethernet Network Settings are ...

Страница 50: ...rect on page 62 Signal has been dropped Unplug the SOMAport and plug it back in again The SOMAport is not receiving power See The SOMAport is Not Receiving Power on page 55 The SOMAport experienced a fault condition during startup See There is a Fault Condition on page 54 No connection between the computer and the SOMAport See There is a Problem with the Ethernet Cabling on page 56 You are using I...

Страница 51: ...r computer rather than through a hub Use the appropriate system control to change the duplex setting of your Ethernet port to half duplex Refer to the documentation for your operating system Making a wireless Internet connection is prevented by old dial up default Computer is set up to connect to the Internet via dial up by default See The Computer Uses an Old Dial UP Connection on page 59 You can...

Страница 52: ...ribed in Activating Service on page 42 If your telephone is connected to line 2 and you hear silence before dialing a call you are in restricted mode Activate full service as described in Activate Service on page 42 Cable connections are not secure Make sure the telephone cable is securely connected to the SOMAport and the telephone Telephone cable is inserted into the SOMAport s Ethernet port Mak...

Страница 53: ...ce quality is poor Signal is weak See The Signal is Weak on page 52 Telephone is broken Try a telephone that is known to work If you were using a cordless telephone try using a corded one Calls are dropped Signal is weak See The Signal is Weak on page 52 Problem Possible causes Action ...

Страница 54: ...ording to the guidelines listed in Choose the Best Location on page 31 2 See if a nearby appliance is disrupting the signal Do the following for each appliance testing one appliance at a time i Turn off the appliance ii While the appliance is off check if the network performance improves If there is an improvement reposition either the appliance or the SOMAport so that they are further apart If th...

Страница 55: ... or strong winds Problems may persist in the absence of these conditions if There are obstructions tall buildings trees or mountains between your SOMAport and the nearest communications tower Your SOMAport is located at the outer limit of the coverage area Contact your service provider if you experience persistent signal reception difficulties ...

Страница 56: ...lso if you cannot solve a problem with any of the procedures above try restarting To restart SOMAport 1 Unplug the SOMAport from the wall power outlet and leave it off for at least 10 seconds 2 Plug the SOMAport back in Wait until the status light on the front panel is green which indicates that the SOMAport is receiving a radio signal If the problem is not solved please call your service provider...

Страница 57: ...wer 1 Make sure the power cord which connects the power supply to the wall outlet is securely connected to the power supply and the wall outlet 2 Make sure the power cord which connects the power supply to the SOMAport is securely connected to the power jack on the back of the SOMAport 3 Make sure the wall receptacle is working by plugging in an appliance which you know works 4 Check the circuit b...

Страница 58: ...ata transmit light flashes when data is being transmitted across the link It is normal for this light to be off much of the time To check Ethernet cabling 1 Make sure the cable connectors are firmly inserted in the appropriate Ethernet ports on the SOMAport and computer or hub 2 Make sure you are using the correct type of cable 3 Make sure the length of the cable does not exceed 50 meters 167 feet...

Страница 59: ...e connectors are firmly inserted in the appropriate USB ports on the SOMAport and the computer or hub 2 Make sure the length of the cable does not exceed 5 meters 15 feet 3 If you are using a USB extension cable check to see if it is faulty by removing the USB extension and using a single USB cable between the SOMAport and the computer You may have to reposition the SOMAport to do this 4 Replace t...

Страница 60: ...button 4 Display devices by type In Windows 95 and 98 and ME make sure the View devices by type radio button is enabled In Windows 2000 and XP select View Devices by type 5 Click the plus icon next the Universal Serial Bus controller option If the following drives are listed USB is enabled and you can use the USB port USB Host Controller USB Root Hub If these drives are not listed there are two po...

Страница 61: ...ction is not automatically activated whenever you attempt the Internet connection To disable the automatic dial up connection in Windows 1 Open the Control Panel In Windows XP Choose Start Control Panel In all other versions of Windows Choose Start Settings Control Panel 2 Double click the Internet Options icon The Internet Properties window opens 3 Click the Connections tab 4 Enable the Never dia...

Страница 62: ...atically when starting TCP IP applications box is disabled 6 Click OK 7 Choose File Quit 8 Click Save when prompted to save the current configuration To disable the automatic dial up connection in Mac OS X 1 Click the Apple icon and choose System Preferences 2 Click the Network icon 3 Click Show 4 Select Network Port Configurations from the pull down list 5 Disable the On checkbox for the dial up ...

Страница 63: ...bled you will not be able to connect to the Internet To check Internet Explorer settings 1 Open Internet Explorer 2 Choose Tools Internet Options The Internet Options window opens 3 Click the Connections tab 4 Click LAN Settings The Local Area Network LAN Settings window opens 5 Make sure the Automatically detect settings checkbox is enabled 6 Click OK 7 Click OK on the Internet Options window 8 C...

Страница 64: ...y connect to the Internet To change network settings in Windows 95 1 Choose Start Settings Control Panel 2 Double click the Network icon The Network window opens to the Configuration tab 3 Select TCP IP If multiple TCP IP connections are listed select the one that contains Ethernet NIC or 10 100 MB in its name go to step 5 If TCP IP is not listed go to step 4 4 Install TCP IP i Click Add The Selec...

Страница 65: ...r s Web site activate full service by following the sign up procedure that is provided on the Web site If your browser does not automatically open to your service provider s Web site go to step 7 7 Enter a valid Internet address such as www google com in the Address field If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet service If you...

Страница 66: ...ufacturers list v Select TCP IP from the Network Protocols list vi Click OK vii Insert the Windows 98 or ME CD or reboot the computer if prompted to do so viii If the PC reboots repeat steps 1 to 3 4 Check TCP IP properties i Click Properties with the correct TCP IP connection selected The TCP IP Properties window opens to the IP Address tab ii Make sure the Obtain an IP address automatically radi...

Страница 67: ...le com in the Address field and press Enter If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet service If your service provider s Web page opens activate full service by following the sign up procedure that is provided on the Web site If your computer attempts an Internet connection using an old dial up connection see The Computer Uses ...

Страница 68: ...tion Status window opens 3 Click Properties The Local Area Connection Properties window opens 4 Select Internet Protocol TCP IP If Internet Protocol TCP IP is not listed install it as follows i Click Install The Select Network Component Type window opens ii Select Protocol from the list iii Click Add The Select Network Protocol window opens iv Select Internet Protocol TCP IP v Click OK vi Insert t...

Страница 69: ...t for Internet service If your browser does not automatically open to your service provider s Web site go to step 7 7 Enter a valid Internet address such as www google com in the Address field and press Enter If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet service If your service provider s Web page opens activate full service by fol...

Страница 70: ... Properties window opens 4 Select Internet Protocol TCP IP If Internet Protocol TCP IP is not listed install it as follows i Click Install The Select Network Component Type window opens ii Select Protocol from the list iii Click Add The Select Network Protocol window opens iv Select Internet Protocol TCP IP v Click OK vi Insert the Windows XP CD or reboot the computer if prompted to do so vii Once...

Страница 71: ...en to your service provider s Web site go to step 6 7 Enter a valid Internet address such as www google com in the Address field and press Enter If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet service If your service provider s Web page opens activate full service by following the sign up procedure that is provided on the Web site If...

Страница 72: ...nching a Web browser on the computer connected to the SOMAport If your browser automatically opens to your service provider s Web site full service has already been activated If your browser does not automatically open to your service provider s Web site go to step 7 7 Enter a valid Internet address such as www google com in the Address field and press enter If the Web page opens full service has ...

Страница 73: ... automatically opens to your service provider s Web site full service has already been activated If your browser does not automatically open to your service provider s Web site go to step 6 9 Enter a valid Internet address such as www google com in the Address field and press Enter If the Web page opens full service has already been activated and you can begin using your SOMAport for Internet serv...

Страница 74: ...winipcfg in the Open field and click OK The IP Configuration window opens 3 Select the network interface that has a default gateway of 192 168 1 1 from the pull down list 4 Click Release All 5 Force your computer to obtain a new IP address by clicking Renew All Wait until the fields in the IP Configuration window have values in them or an error message appears If you close this program before it h...

Страница 75: ...pens 2 Force your computer to obtain a new IP address by typing the appropriate command from the following table The Windows IP configuration is displayed 3 Look for the output section related to the network interface for the SOMAport Example Ethernet adapter IP address 65 94 64 233 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 1 4 Close the MS DOS Prompt or Command Prompt window Operating S...

Страница 76: ...TROUBLESHOOTING 74 ...

Страница 77: ...upply Cable Power cord with non wall mounted AC to DC transformer Environmental Specifications Temperature Operating 5 C to 40 C 46 F to 104 F Storage 20 C to 60 C 4 F to 140 F Humidity Operating 20 to 95 non condensing Storage 5 to 95 non condensing Packaging Dimensions Height 172 mm 6 8 inches Width 150 mm 5 9 inches Depth 82 mm 3 2 inches Weight 1 0 kg 2 2 pounds Volume 2100 cc Regulatory Certi...

Страница 78: ...SPECIFICATIONS 76 ...

Страница 79: ...ultiple computers 43 46 telephones 39 connectingelephones 37 D dial tone no 41 dial up connection 59 E Ethernet cables 34 network settings Mac OS 8 and 9 70 Mac OS X 71 Windows 2000 66 Windows 95 62 Windows 98 or ME 64 Windows XP 68 port 34 F fault conditions 54 full service activating 41 63 H hub See Ethernet and LANs I Internet access problems 49 cannot connect to 72 disabling dial up connection...

Страница 80: ...c OS X 71 Windows 2000 66 Windows 95 62 Windows 98 and ME 64 Windows XP 68 O Outdoor SOMAport See SOMAport P performance 14 ports Ethernet 26 power jack 32 55 power requirements 75 power supply check 55 connecting 32 powering on the SOMAport 32 problems Internet connection 49 R reception quality 52 restart computer 63 64 67 69 71 Outdoor SOMAport 54 restricted access 42 S safety instructions 11 se...

Страница 81: ...vicing 14 powering on 32 signal strength 52 T telephone poor voice quality 51 telephone calls dropped 51 telephone jacks 26 test telephone service 41 two line telephones 38 39 V voice quality 51 52 W warnings 11 Web pages 42 Window 98 network settings 64 Windows 2000 network settings 66 Windows 95 network settings 62 Windows XP network settings 68 wireless service provider 22 ...

Страница 82: ...INDEX 80 ...

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