PVI 3000S, 4000S, 5000S, 5300 Series Inverters
Installation and Operation Manual (Rev A)
57
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to the
designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product
must not have been disassembled or modified without prior written authorization by Solectria
Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
- The dated distributor or dealer / installer invoice or purchase receipt showing original
equipment manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
Solectria Renewables provides technical assistance Monday-Friday, 8:30am-7pm EST and on- call
technical support is provided outside normal business hours.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or
costs related to the removal, installation, or troubleshooting of the customer's electrical systems.
These warranties do not apply to and Solectria Renewables will not be responsible for any defect
in or damage to:
a)
The product, if it has been misused, neglected, improperly installed, physically damaged
or altered, either internally or externally, or damaged from improper use or use in an
unsuitable environment;
b)
The product, if it has been subjected to fire, water, generalized corrosion, biological
infestations, acts of God or input voltage that creates operating conditions beyond the
maximum or minimum limits listed in the Solectria Renewables product specifications
including high input voltage from generators or lightning strikes;
c)
The product, if repairs have been made to it other than by Solectria Renewables or its
authorized, trained service personnel;
d)
The product, if it is used as a component part of a product expressly warranted by
another manufacturer;