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11 Warranty
SOLARMAX GmbH (herafter SOLARMAX) guarantees the correct function and absence
of defects of your SOLARMAX tools for a particular, device-specific duration of guar-
antee. This duration of guarantee can be prolonged by an extension of guarantee
according to these Terms of Guarantee.
This manufacturer’s guarantee exists in addition to legal warranty obligations of the
vendor. In case of a content overlap, the claim under the manufacturer’s guarantee
takes precedence, to the extent permitted by law, over the claim from warranty.
For the assertion of warranty claims please contact your vendor.
1� Basic Guarantee BASIC
The services of the Basic Guarantee are only provided free of charge in countries
released by SOLARMAX at the time of installation. Please clarify this with your dealer.
You will find a current list of these countries in the appendix or on our homepage. On
request we are happy to send you this list.
a) Duration of Guarantee BASIC
MaxStorage:
●
120 months from date of purchase, but max. 126 months after delivery of the
device by SOLARMAX
String Inverters:
●
60 months starting from purchase date, but max. 72 months after delivery of the
device by SOLARMAX
Central Inverters:
●
Series C/S/TS/TS-SV: 24 months from purchase date, but max. 30 months after
delivery of device by SOLARMAX
●
Series RX: 60 months from purchase date, but max. 66 months after delivery of
device by SOLARMAX
Accessories:
●
24 months from purchase date, but max. 30 months after delivery of device by
SOLARMAX
●
Junction-Box 32HT2: 60 months from purchase date, but 72 months after delivery
of device by SOLARMAX
Deviating written confirmation from SOLARMAX have priority.
b) Scope of Guarantee BASIC
If a device shows a defect or malfunction within the duration of guarantee and if the
conditions for the assertion of warranty as defined below are met, the device or device
parts will be repaired or replaced by SOLARMAX free of charge at its discretion within
an appropriate period of time, as shown below, provided that this is not dispropor-
tionate or impossible.
Free Replacement: This contains the provision of equivalent replacement devices or
parts, which can be dispatched step by step against return of the defect devices or
device parts or can be also delivered by order. The equipment must be shipped in its
original packaging or equivalent. Battery shipments may only be sent in the original
packaging. Replacement devices are in perfect refurbished condition or new condi-
tion and become the property of the buyer, step by step against the replaced device,
