8
S O L A N e v e r S t o p s I n n o v a t i n g
ups 325
Troubleshooting
If you have a question or problem, the troubleshooting table may help. (See Table 4.) If you need
assistance, phone SOLA Service or your local SOLA office. Please have the model number and
serial number (located on the rear of the unit) available.
If the unit must be returned, SOLA will give you a Return Authorization (RA) number. Please
phone SOLA for an RA number before returning the unit for any reason.
* If the SOLA 325 battery does not recharge after 24 hours in the 3-beeps/5-minute alarm state, the alarm
changes to 3 beeps/10 seconds, indicating the battery must be replaced.
Table 4: Troubleshooting
1. Remove load and reset UPS.
2. Phone SOLA Service.
1. Output short circuit.
2. UPS Fault
Yellow
WARNING
LED on.
Continuous beep.
1. Remove load equipment.
2. Reduce load level until the beeping
stops.
The power required by the
equipment is too high.
Yellow
OVERLOAD
LED is blinking,
one beep every second.
Plug the unit into a working wall outlet
for at least 8 hours to allow the batteries
to charge. After recharge, if the SOLA
325 will not operate on batteries, or
SOLA 325 beeps twice every 5 seconds
on batteries, phone SOLA Service.
Very low battery voltage.
Yellow
BATTERY
LED on,
green
LINE
LED off,
two beeps every ten seconds.
Use the unit on utility power; wait for
full recharge. The beeps automatically
stop when the battery is charged to allow
for a safe shutdown.
Battery not charged
following a power
outage.*
Green
LINE
LED on,
Yellow
WARNING
LED off,
three beeps every five minutes.
1. Wait for power to return.
2. Make sure the power cord is
connected.
3. Reset the circuit breaker.
4. Phone SOLA Service.
1. Utility power outage.
2. Loose plug.
3. Tripped circuit breaker.
4. Power cord failure.
Yellow
BATTERY
LED on,
green
LINE
LED off,
one beep every ten seconds.
Turn the unit off and then on to reset
the “Replace Battery” alarm and LEDs.
Replace the battery. See “Replacing the
Batteries” on page 9.
Unit has failed the battery
test.
Green
LINE
LED on,
Yellow
WARNING
LED on,
three beeps every ten seconds.
What To Do
Possible Reasons
Problem
