Cal
ling
4
4-
21
Troubleshooting
Receiving a Call
3
Cannot use Answer Phone or
Record Caller Voice
.
Answer Phone and Record Caller
Voice are disabled when less than
12 seconds of recording capacity
remain or 20 messages are recorded.
Delete messages.
.
Answer Phone and Record Caller
Voice are not available for Video Calls.
Placing a Call
3
Cannot place call via Speed Dial
.
Speed Dial is not available when
Phone Book access is restricted by
Application Lock.
3
Cannot place call
.
Cancel Keypad Lock, Function Lock
and Offline Mode, if active.
3
Call won't connect
.
Did you include the area code or the
first
0
? Dial the number including the
area code or
0
.
.
Handset may be out-of-range (
out
appears). Move to a place where
signal is strong and retry.
During a Call
3
Outgoing Image is distorted during
Video Calls
.
Rapid motion can make images
appear choppy or distorted.
3
Camera image switches to
Alternative Image during Video Calls
.
Prolonged camera use may cause camera
area to heat up, resulting in automatic
shutdown; wait a while and retry.
3
Conversation is hampered
.
Conversations may be hampered by
ambient noise.
.
Check Earpiece Volume when using
Loudspeaker. Increasing Earpiece Volume
may cause feedback/interference.
3
Call is choppy or cut off
.
Network signal may be weak. Move to a
place where signal is strong and retry.
.
Battery may need to be charged or
replaced. Charge battery or install a
charged battery.
3
Clicking noise is heard during call
.
Handset may be moving into another
service area. Noise is heard when
Network signal switches. This is normal.
3
Cannot hear other party's voice
.
Earpiece Volume may be low.
Increase Earpiece Volume (
).
.
Sound output may be set to use
handsfree device. Set Transfer Audio
(
To Phone
.