Soft Imaging System ColorView III, Руководство пользователя

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ColorView III • When encountering problems with the camera...
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When encountering problems with the camera...
Should you have questions or should problems arise which you cannot solve
with the help of the documentation provided, please feel free to contact our
customer service - preferably via e-mail. Our customer-service personnel
will be more than happy to assist you.
1)
Please clarify before hand when and under what circumstances the
problem arose.
•
It would be best if you can clearly reproduce the problem/error. You
will therefore make it easier for you and our customer-service per-
sonnel to solve the problem.
2)
Please write down the exact wording of the (error) messages which ap-
pear.
3)
As an alternative, you can make "Snapshots" of these messages. You
can make a snapshot of your active window by using the key combina-
tions [Alt+Print] respectively [Alt+Print]. A copy of the active window is
stored to your clipboard and can be easily attached to an e-mail using
[Strg+V] respectively [Ctrl+V].
4)
Since very large e-mails can create transmission problems both for the
sender and the receiver, do not copy "screenshots" of the entire con-
tents of the screen. For the same reasons it is advisable to reduce the
color depth of the snapshots.
5)
Should the camera basically work, but problems with image quality
arise, save an image in which the problems are clearly visible in TIF for-
mat. Insert this example image in your e-mail to our customer service.
6)
Start the image-analysis software.
7)
Use the ? > Info... command to open the Info dialog box.
"
The Info -Dialog box shows you information about the software
package (Docu, Auto, Pro), die Build-Number and the serial num-