SOFAR 3.3K~12KTL-X
User manual
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Shenzhen SOFARSOLAR Co ., Ltd.
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10. Quality Assurance
10.1. Standard warranty period
The standard warranty period of inverter is 120 months (10 years).There
are two calculation methods for the warranty period:
1.Purchase invoice provided by the customer: the first flight provides a
standard warranty period of 120 months(10 years) from the invoice date;
2.The customer fails to provide the invoice: from the production date
(according to the SN number of the machine), Our company provides a
warranty period of 123 months (10.25 years).
3.Other pv components GPRS, WIFI, warranty period of 5 years;Lightning
protection is guaranteed for 3 years.Damage caused by lightning is not
covered by the warranty.
4.In case of any special warranty agreement, the purchase agreement shall
prevail.
10.2. Extended warranty period
Within 12 months of the purchase of the inverter (based on the purchase
invoice) or within 24 months of the production of the inverter(SN number
of machine, based on the first date of arrival),Customers can apply to buy
extended warranty products from the company's sales team by providing
the product serial number, Our company may refuse to do not conform to
the time limit extended warranty purchase application.Customers can buy
an extended warranty of 5, 10, 15 years.
If the customer wants to apply for the extended warranty service, please
contact the sales team of our company. to purchase the products that are
beyond the purchase period of extended warranty but have not yet passed
the standard quality warranty period. Customers shall bear different
extended premium.
During the extended warranty period, pv components GPRS, WIFI and
lightning protection devices are not included in the extended warranty
period. If they fail during the extended warranty period, customers need to
purchase and replace them from the our company.
Once the extended warranty service is purchased, our company will issue
