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Appendix F

Technical

Support

If you have trouble installing or using 2D Scan Car, Socket has two
technical support resources to help you. Please note that technical support is
available in English only.

1. Socket On-Demand Support (SOS)

Socket On-Demand Support is an interactive technical
support program that focuses in on your specific problem
to provide the answers you need. SOS provides immediate
service and is the best place to start for technical support. To access
SOS, visit:

www.socketcom.com/support

. Click on the SOS icon.

If SOS cannot solve your problem, end the session by submitting an
email inquiry to a Socket technical support engineer as prompted. Your
interactive session will be saved for reference.

2. Live Technical Support

IMPORTANT! To obtain technical support, you must first register
your product online at

www.socketcom.com/prodreg

After you register your product, log in and click on the

Technical

Support

tab. Click

New Trouble Ticket

. Follow the online process to

submit a request for technical support.

If we are unable to resolve your support inquiry via email, we can
arrange for a technical support representative to call you at a specific
time. You can log in anytime to track the progress of your request.

Please refrain from disassembling the card. Disassembly of this device will
void the product warranty.

34 | APPENDIX F: TECHNICAL SUPPORT

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Содержание 2DSC 5 series

Страница 1: ... Card Series 5 2D Scan Card Series 5 with Built in Bar Code CMOS Technology for Pocket PC 2000 2002 2003 2003SE HPC 2000s and Pen Tablets based on Windows Mobile Windows 98SE Me 2000 XP Notebooks User s Guide ...

Страница 2: ...ribed in this manual may change without notice Feel free to contact SOCKET COMMUNICATIONS at Socket Communications 37400 Central Court Newark CA 94560 Other than the above Socket Communications can assume no responsibility for anything resulting from the application of information contained in this manual Socket Communications requests that you refrain from any applications of the 2D Scan Card tha...

Страница 3: ...xes 15 OPTIONAL Run Scan Demo 16 OPTIONAL Configure Sounds 17 OPTIONAL Use SocketScan Trigger 18 3 SETUP FOR WINDOWS 98SE ME 2000 XP 20 STEP 1 Uninstall Old Scanning Software 21 STEP 2 Insert the Installation CD 21 STEP 3 Insert the Card 21 STEP 4 Complete the New Hardware Wizard 22 STEP 5 Assign a Trigger Button 24 STEP 6 Scan Data into a Windows Program 25 OPTIONAL Configure Prefix Suffixes 26 O...

Страница 4: ...LIMITED WARRANTY 35 REGULATORY COMPLIANCE 37 4 ...

Страница 5: ...as OCR A B Refer to the product specifications in Appendix A for a more detailed explanation of the two decode configurations In order to switch configurations you must contact customer support and send the 2DSC back to Socket About the Software SocketScan software functions as a keyboard wedge sending scanned bar code data directly into any active Windows program Your application will accept the ...

Страница 6: ...age Contents The 2D Scan Car 2DSC package includes 2D Scan Card SocketScan Installation CD Booklet with copyright and warranty information Product Registration Socket highly recommends that all customers register their Socket products Register online at www socketcom com prodreg About This User s Guide This User s Guide shows how to install and use the 2D Scan Card in conjunction with SocketScan k...

Страница 7: ...the 2D Scan Car Demo please refer to the User s Guide for that specific application Setup Summary STEP 1 Uninstall other scanning software STEP 2 Install the software STEP 3 Insert the 2DSC into Your Device STEP 4 Assign a trigger button STEP 5 Scan data into a Windows program OPTIONAL Select symbologies OPTIONAL Configure prefix suffixes OPTIONAL Run Scan Demo to scan unknown bar codes OPTIONAL C...

Страница 8: ...ware then tap Remove 5 Tap Yes to confirm removal of the program OPTION 2 Uninstall via ActiveSync 1 Make sure the bar code scanning software is closed 2 Use ActiveSync and a serial Ethernet USB cable or cradle to make an active connection between your Pocket PC and a host PC 3 On the host PC open Microsoft ActiveSync 4 Click Tools Add Remove Programs 5 Select the bar code scanning software and cl...

Страница 9: ...st PC 3 Use My Computer or Windows Explorer to access your CD ROM drive In the CD click on SETUP EXE 4 Follow the instructions on your screen to install the software for Windows CE also compatible with Windows Mobile Read the information in the Welcome screen then click next In the Main Page click Software Installation In the Installation screen click Windows CE CHAPTER 2 SETUP FOR WINDOWS MOBILE ...

Страница 10: ...ty Warning screen appears click Run 7 The installation wizard will begin Follow the wizard to install the software 8 When software installation is complete disconnect the Pocket PC from the host PC Soft reset the Pocket PC by pressing the reset button 10 ...

Страница 11: ... the card upside down or shove the card in too hard Plug directly into a CompactFlash slot To use in a PC Card slot insert into a CompactFlash to PC Card adapter then plug the combined unit into a PC Card slot CompactFlash to PC Card adapters are available separately SKU AC4001 979 CHAPTER 2 SETUP FOR WINDOWS MOBILE 11 ...

Страница 12: ...the end of this chapter for instructions Note If SocketScan is not running yet you can press the assigned trigger button to launch SocketScan After SocketScan is open pressing the trigger button will activate the 2DSC 1 Go to Start Settings Personal Buttons 2 From the Button list select a button to trigger the 2D Scan Card In the Button assignment field select SocketScan When done tap ok Note For ...

Страница 13: ...scanner detected The scanner is either missing or improperly inserted 3 Start the Windows application that you want to receive the data e g Excel Notepad etc Make sure a document or spreadsheet is open 4 Press the trigger button and scan the code Use the green aiming beam to focus For example try this Code 39 bar code When data is read a beep should sound and the 2DSC should turn off indicating a ...

Страница 14: ... the ON button to restart SocketScan 5 After a successful scan data should appear in your document For example after you scan the code above into Pocket Excel data should appear in the first cell Note For information about bar code scanning applications email info socketcom com 14 ...

Страница 15: ...the pop up menu tap Prefix Suffix 2 In the pop up menu select Prefix Suffix Note You can also configure prefix suffixes if the no scanning card detected icon appears 3 In the screen that appears enter the characters you want to be appended to each scan 128 character maximum Tap ok Note Only printable ASCII characters can be used as prefixes or suffixes Note The default suffix is a carriage return ...

Страница 16: ...e Scan Demo screen will appear If desired use the check boxes at the bottom of the screen to modify the test Enable all symbologies By default this option is checked Different symbologies can sometimes interpret the same bar code differently so you may want to uncheck this option Display as hex data Check this box to view scanned data in hexadecimal format Otherwise data will appear as ASCII 3 Sca...

Страница 17: ... Sounds 2 In the screen that appears select the sound you want to indicate successful scans Tap ok Browse box To you want to play a WAV file after selecting Play wav file you can search through files by tapping the browse box In the Open screen tap on the file you want Note For Pocket PCs you can only select a WAV file from the My Documents folder If needed copy the file you need to this folder CH...

Страница 18: ...r from the installation CD The software must be installed separately from SocketScan Start SocketScan Tap Start Programs SocketScan Insert the 2D Scan Car into your Pocket PC Open the application that you want to scan data into 2 Start SocketScan Trigger Tap Start Programs SocketScan Trigger 3 The floating trigger button will appear on your screen on top of the active application Drag from the tit...

Страница 19: ...ng Trigger to remove the trigger button from the screen but keep the icon handy on the task bar To restore the trigger button tap on the menu bar icon In the pop up menu tap Launch Floating Trigger Tap About to view SocketScan Trigger version information Tap Close SocketScan Trigger to close the application completely From this state the SocketScan trigger can only be launched from the Programs pa...

Страница 20: ...valent screens except where otherwise noted The 2DSC does not work with Windows NT at this time Setup Summary STEP 1 Uninstall old bar code scanning software STEP 2 Install the software STEP 3 Insert the 2DSC STEP 4 Complete new hardware wizard STEP 5 Assign a trigger button STEP 6 Start scanning data into a Windows program OPTIONAL Configure prefix suffixes OPTIONAL Configure sounds OPTIONAL Conf...

Страница 21: ...moved STEP 2 Insert the Installation CD Insert the SocketScan Installation CD into your CD ROM drive STEP 3 Insert the Card 1 Windows 2000 XP Make sure you are logged on as the Administrator or on an account that has Administrative rights 2 Insert the 2D Scan Car into a CF to PC Card adapter then plug the combined unit into your computer s PC Card slot 3 Windows 2000 XP After you insert the card a...

Страница 22: ...t screen select Include the location in the search and browse to your CD drive Click Next Note If a screen reports that the product has not passed Windows logo testing ignore and click Continue Anyway Follow the remaining instructions until installation is complete Windows 2000 In the second screen select Search for a suitable driver for my device Check Specify a location Click Next Browse to the ...

Страница 23: ...device and check Removable Media Click Next Follow the remaining screens until installation is complete Windows 98SE The first screen will introduce the wizard Click Next Select Search for the best driver for your device Click Next In the next screen check CD ROM drive Click Next Follow the remaining screens until the drivers are installed CHAPTER 3 SETUP FOR WINDOWS 98SE ME 2000 XP 23 ...

Страница 24: ...t Programs SocketScan 2 Either of two icons will appear in the task tray Icon Meaning 2D Scan Car detected SocketScan detects the scanner and is ready to scan No scanner detected No scanner detected The scanner is either missing or improperly inserted 3 Right click on the 2DSC icon In the pop up menu click Settings 4 In the next screen select a function key for the trigger button Click OK Importan...

Страница 25: ...preadsheet is open 3 Press the assigned trigger button and scan the code The bright green aiming bar indicates that the 2DSC is on For example try this Code 39 bar code 4 When data is read a beep should sound and the 2DSC should turn off If the 2DSC fails to read data within a few seconds the 2DSC will turn off and you must try again 5 After a successful scan data should appear in your document If...

Страница 26: ...sy to use the 2DSC with existing Windows applications 1 Right click on the SocketScan icon at the bottom of your screen 2 In the pop up menu select Settings 3 Click on the Prefix Suffix tab In the Prefix and Suffix fields enter the characters you want to be appended to each scan 128 character maximum Click OK Note Only printable ASCII characters can be used as prefixes or suffixes 26 ...

Страница 27: ... In the pop up menu select Settings Click on the Sound tab 2 Select a sound for indicating successful scans then click OK To you want to play a WAV file after selecting Play wav file you can search through files by tapping the Browse button In the Select a WAV file screen select the file you want then click on the Open button CHAPTER 3 SETUP FOR WINDOWS 98SE ME 2000 XP 27 ...

Страница 28: ...PC EAN JAN I 2 of 5 Matrix 2 of 5 Code 93 Code 49 Code 11 MSI Plessey IATA Codabar PDF417 MicroPDF and RSS linear and composite Full Decode All of the symbologies listed above plus Matrix Codes Aztec Mesa Maxicode Data Matrix QR Code VeriCode Codablock Composite Postal Codes Postnet US Canada Japan Britain Australia Netherlands OCR OCR A OCR B US Currency Image Output Basic and Full Decode Size 64...

Страница 29: ...ite spaces or false or missing bar sections could be interpreted by the reading equipment as part of the code Generally the width of such flaws is more serious than the height Code symbols labels should be rejected if these defects are present Definition The bars in the bar code symbol should be well defined Their edges should not be rough or fuzzy so that the bars and spaces have the proper width...

Страница 30: ...mbologies supported by your configuration of the 2DSC will be listed Symbology Select to modify the parameters of a specific symbology In the screen that appears enable disable any parameters and tap Apply Enable All Symbologies Tap to enable all possible symbologies supported by the 2DSC Caution Because the 2DSC must consider all possible symbologies when analyzing digital images the decode proce...

Страница 31: ...8 No MSI Plessey No 4 48 TL Code 39 No UPC A Yes N 2 or 5 digit Addenda Disabled UPC E0 No N 2 or 5 digit Addenda Disabled UPC E1 No N 2 or 5 digit Addenda Disabled 2D Matrix Codes Aztec No 1 3750 Aztec Rune Disabled Aztec Mesa No Codablock No 1 2048 Composite No 1 120 UPC Composite Disabled Datamatrix No 1 1500 Maxicode No 1 150 Micro PDF Yes 1 2750 PDF417 Yes 1 2750 QR Code No 1 3500 RSS No 1 80...

Страница 32: ... Focus inches Maxicode 35 mil 2 0 13 0 Datamatrix 15 mil ECC200 3 7 6 5 PDF 10 mil 3 1 9 8 PDF 8 mil 3 3 8 0 PDF 6 6 mil 4 5 6 25 Code 39 15 mil 2 1 12 8 Code 39 10 mil 3 2 9 2 Code 39 8 mil 3 5 7 6 UPC 13 mil 100 2 5 12 5 Postnet 4 0 5 9 12 point OCR A 2 5 11 8 12 point OCR B 2 5 11 0 32 APPENDIX D DEPTH OF FOCUS ...

Страница 33: ...ly turns off POSSIBLE REASON SOLUTION The 2DSC is too close or too far from the bar code Practice so you get accustomed the most effective distance and scanning angle The bar code is incorrectly formatted or poorly printed Try scanning a bar code that is correctly formatted or printed such as on a retail package The bar code symbology may be disabled in the 2DSC configuration Use Scan Demo to dete...

Страница 34: ... submitting an email inquiry to a Socket technical support engineer as prompted Your interactive session will be saved for reference 2 Live Technical Support IMPORTANT To obtain technical support you must first register your product online at www socketcom com prodreg After you register your product log in and click on the Technical Support tab Click New Trouble Ticket Follow the online process to...

Страница 35: ...nditioned parts and the returned product becomes Socket s property Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety 90 days after the return shipping date or for the duration of the original warranty period whichever is greater This warranty does not cover the replacement of products damaged by abuse accident misuse or misapplication n...

Страница 36: ...ity to use the SOFTWARE even if SOCKET has been advised of the possibility of such damages Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you EXPORT LAW ASSURANCES You may not use or otherwise export or reexport the SOFTWARE except as authorized by United States law and laws of the jurisdiction...

Страница 37: ...ipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user may try to correct the interference by doing any of the following Reorient or relocate the receiving antenna of the radio or television Increase the distance separating the equipment and the receiver Connect the equipment to an outlet on a different branch ci...

Страница 38: ... Socket Communications Inc 4 2005 Printed in U S A ...

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