Appendix E
Troubleshooting
For help on SocketScan, tap
Start | Help
on a Pocket PC.
SYMPTOM:
I get the “No Scanner Detected”
icon in the task tray and can’t
trigger the 2DSC or scan any bar codes.
POSSIBLE REASON
SOLUTION
Your mobile computer does not
recognize the 2DSC.
Make sure the 2DSC is inserted
properly. If necessary, remove
and reinsert. If using battery
power, be sure to tap Yes if
asked if you want to use battery
power.
SYMPTOM:
When I try to scan, the 2DSC activates, but no data appears on my
screen, and the 2DSC eventually turns off.
POSSIBLE REASON
SOLUTION
The 2DSC is too close or too far
from the bar code.
Practice so you get accustomed
the most effective distance and
scanning angle.
The bar code is incorrectly
formatted or poorly printed.
Try scanning a bar code that is
correctly formatted or printed,
such as on a retail package.
The bar code symbology may be
disabled in the 2DSC
configuration.
Use Scan Demo to determine the
symbology. If needed,
reconfigure the 2DSC using the
Demo application.
SYMPTOM:
When I press the trigger button, nothing happens.
POSSIBLE REASONS
SOLUTION
You programmed the trigger
button incorrectly.
Test the button by assigning a
different program to it and make
sure it works properly.
APPENDIX F: TROUBLESHOOTING | 33
