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BTP-P36 User’s Manual

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8 Troubleshooting

When the printer has any problem, refer to this chapter for solution.
If the problem still cannot be solved, please contact your local dealer or
manufacturer for assistance.

8.1 Printer doesn’t work

Problem

Possible causes

Solution

The printer does not
work.

The battery has no
power.

Please charge the battery or
replace the battery.

The battery does not
connect well.

Take out the battery and re-install it.

Circuit board is damaged.

Contact your local dealer or
manufacturer.

8.2 LCD alarm and buzzer alarm

LCD prompt

information

Causes

Solution

Print head voltage is

abnormal

Print head voltage is

abnormal

Close the printer, check the battery

voltage

head

abnormal

The print head is too

heat

Wait for the temperature of print

head to come down.

Printer head bad dot

Contact your local dealer or

manufacturer.

Paper end

Replace with new paper roll.

Paper cabinet is not

closed.

Uplift the top cover

Close the top cover.

Power is low.

Replace with new battery or charge

the battery.

Mark check failed

Cannot find the mark.

Wrong paper type

Replace with matched paper roll or

start the forcing calibration

Calibration fails

Wrong paper type

Replace with matched paper roll or

start the forcing calibration

The printer is busy

Wait for idle status

System updates

The printer is updating

system

Wait

for

completing

System

updating

Pause

The printer is in pause

status

Press the feed paper button, recover

normal status

Содержание BTP-P36

Страница 1: ...USER S MANUAL RemovablePrinter BTP P36 Shandong New Beiyang Information Technology Co Ltd...

Страница 2: ...on 8 2 3 1 Print position 8 2 3 2 Tear off position 9 3Appearance and components 10 3 1 Apperance and components 10 3 2 Accessories introduction 11 4 System function and settings 16 4 1 Explanation of...

Страница 3: ...ter power on and self test 34 6 5 1 Power on the printer 34 6 5 2 Print the self test page 34 6 6 Connect the communication interface 35 6 6 1 USB interface connection 35 6 6 2 WIFI connection 35 7 Ro...

Страница 4: ...is product please feel free to contact your dealer or the manufacturer No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose wi...

Страница 5: ...tem Certification OHSAS18001 Occupational Health and Safety Management System Certification IECQ QC 080000 Hazardous Substance Process Management System Certification BTP P36 has passed the following...

Страница 6: ...o not disassemble the printer by yourself Before using the printer please read the manual carefully 2 Keep the printer away from water source and avoid direct exposure to sun light strong light and he...

Страница 7: ...er or its equivalents 10 When inserting or disconnecting each interface you must turn off thepower otherwise it may cause damage to the printer control circuit 11 The printer should only be disassembl...

Страница 8: ...BTP P36 User s Manual 7...

Страница 9: ...adjustable The printer supports automatic calibration standard configuration USB interface peel off mode You can select two kinds of communication interfaces like WIFI We provide man machine interact...

Страница 10: ...s convenient Simple operation and easy maintenance Printing supports label paper and marked paper Compatible with a variety of width paper Communication interface is optional The printer firmware prog...

Страница 11: ...tion alternative WLAN 802 11b g n Two modes CPU RISC CPU of 32 bits Anomaly detection Paper end detection power shortage detection open cover detection print head high temperature protection Electrici...

Страница 12: ...ed fonts to the printer 1D barcode BPLZ BPLE command Interleaved 2 of 5 Bar Code 39 Planet Code EAN 8 UPC E Code 93 Code 128 EAN 13 Industrial 2 of 5 Bar Standard 2 of 5 Bar ANSI Codebar LOGMARS UPC E...

Страница 13: ...ers Power adapter Input voltage AC100 240VAC 50 60Hz Output voltage 12VDC 5 2 0A Environmental condition Working temperature Temperature 20 50 Humidity 10 90 non condensation Storage temperature Tempe...

Страница 14: ...n 2 2 1 Parameters of label paper Mount paper width 80 0 5mm Label width 72 0 5mm Single paper thickness total thickness 0 16 mm Label gap 2mm 5mm Label length 10mm 1000mm 2 2 2 Parameters of black la...

Страница 15: ...mark sensor is located on the left side paper feed direction of the paper by default and is used to detect the mark of paper front with width of 80 mm Figure 1 shows the position 2 When select the ma...

Страница 16: ...be noany pattern in the area between the two marks like advertisement 2 3 Print and tear off position 2 3 1 Print position L1 Paper width L2 Print width L3 Distance from the print content to the left...

Страница 17: ...User s Manual 9 Paper width L1 Print width L2 Distance from the print content to the left edge L3 Distance from the print content to the right edge L4 80mm 72mm 4mm 4mm 25 4mm 25 4mm 2 3 2 Tear off p...

Страница 18: ...3 Top cover 4 Liquid crystal button 5 LCD 6 Shoulder strap 7 Communication interface sealed cover 8 Paper cabinet button 9 Belt clip 10 Battery 11 Print platen roller 12 Transmissivesensor1 13 Print...

Страница 19: ...nter paper width 3 2 Accessories introduction The following contents are introduction and pictures of accessories like battery power cable power adapter battery charger car charger IP54 protective cov...

Страница 20: ...and to charge a single lithium battery 2APower adapter British standard 1 British standard areas use 2 Charge the printer 3 Match up a lithium battery charging cradle to charge a single lithium batter...

Страница 21: ...y 5APower adapter Connect patch cord and lithium battery charging cradle and charge four lithium battery at the same time AC power cord Chinese standard 1 Chinese standard area use 2 5APower adapterAC...

Страница 22: ...standard 1 European standard area use 2 5A Power adapter AC power cord One pin transfers into four pins patch cord Connect 5A power adapter and lithium battery charging cradle and charge four lithium...

Страница 23: ...BTP P36 User s Manual 15 Pocket This is optional accessory used for BTP P36 removable printer Shoulder strap This is optional accessory used for BTP P36...

Страница 24: ...or no response Configuration button 1 Enter the configuration Press Configuration button in the idle or pause state The printer enters the configuration state and allows menu configuration 1 Go to the...

Страница 25: ...nu 2 Increase the adjustment parameter by degree when the parameter is adjusted Pause button Down button Pause Press the Pause button in the non configuration state The printer enters pause state 1 Pa...

Страница 26: ...to label 6 Close cover and feed paper No feeding Start calibration Fix position to label 7 retract paper setup POS command can be optional Able Unable 8 Back to previous level 2 Paper setup 1 Paper t...

Страница 27: ...0 Back to previous level 3 Sensor setup Code setup 1 Paper sensor threshold 0 255 2 Mark sensor threshold 0 255 3 Label light strength 0 255 4 Mark light strength 0 255 5 Sensor information Display th...

Страница 28: ...on 9 Back to previous level 5 Other configurations 1 Sleep time Not sleep 10s 20s 30s 60s3min 5min 2 The time of automatic power off Not power off automatically5min 10min 15min 20min 30min 40min 3 RTC...

Страница 29: ...f test Printer information output 3 Print calibration Calibrate the current light strength of sensor 4 Cancel print Cancel caching data of printing 5 Exit Exit menu 4 3 Main parameter setup 4 3 1 Star...

Страница 30: ...nal modes are peel off mode tear off mode rewind mode Print darkness setup Set the print darkness in the Setup Print Setup Print darkness item Use the Setup button to select the ones place and the ten...

Страница 31: ...nt paper type The optional type label paper marked paper and punched paper Wireless configuration In the Setup menu item select Setup Wireless configuration you can set the printer s network configura...

Страница 32: ...ommand Language menu item set the command language type System sleep time setup In the Configuration Other configuration Sleep time menu item set sleep status When enabling sleep enter the sleep delay...

Страница 33: ...net a print calibration is made The paper and sensor calibration are made Press the Setup button to enter the first level menu and select print calibration to set Status explanation of the printer Sta...

Страница 34: ...ction is used when the paper type is label paper When using the peel off function you should select the Peel off mode first After the label is peeled off the LCD will display the label is peeled off C...

Страница 35: ...supports USB2 0 protocol The interface socket using MINI USB B type standard socket Interface signal definition Pin Cable 1 VCC 2 DATA 3 DADA 4 ID 5 GND 5 2 WIFI interface 1 Features Support 802 11b...

Страница 36: ...BTP P36 User s Manual 28 2 Support protocols IP ARP ICMP TCP UDP DHCP TFTP HTTP...

Страница 37: ...ms If any of the above phenomena occurs please contact your dealer or manufacturers 6 2 Precautions for using the printer When the battery leave factory the battery is not installed in the printer Ple...

Страница 38: ...g cradleis as shown below put the battery into the charging cradle the plastic buckle on the battery will mate the sub docking on charging cradle and when you hear pop Indicating that the assembly is...

Страница 39: ...ed device or the cable surface will melt causing fire disaster and electric shock If the printer is not used for a long time disconnect the printer power adapter Printer shoulder strap connection opti...

Страница 40: ...printer paper guide is continuous adjustable and the paper guide is in the middle to adapt to the smallest 25 4mm maximum 72mm wide roll 3 When print the label paper open the peel off coveras shown i...

Страница 41: ...he printing and paper feeding The edge of the paper head cannot deviate from the paper out exit 6 4 Printer connecting installation When the printer is shipped from the factory the default connection...

Страница 42: ...the screw mounting hole The mounting screws are supplied with the belt clip package 6 5 Printer power on and self test 6 5 1 Power on the printer 1 Make sure the printer battery is fully charged and...

Страница 43: ...shown below 6 6 2 WIFI connection WIFI connection mode AP mode and STA mode WIFI connection distance AP mode communication distance 100 meters STA mode The communication distance is limited by the ro...

Страница 44: ...nnection please refer to Appendix C for detailed operation Caution WIFI connection signal is the most strong when ground is open The used equipment are different such as PDA mobile phone tablet and co...

Страница 45: ...and platen roller When any of the following cases occur the print head and platen roller should be cleaned 1 Printout is not clear 2 Paper feeds or retracts with big noises 3 Other objects on the prin...

Страница 46: ...follows 1 Turn off the power 2 Press the cover open button to open the top cover of printer 3 Wipe off the dust and stains on the surface of the print head and platen roller with alcohol cotton ball i...

Страница 47: ...Press the cover open button to open the top cover of printer 3 Check if there is any jammed paper in the paper path If it exists please remove the paper folds and cut the paper head 4 Close the paper...

Страница 48: ...the battery voltage Print head is abnormal The print head is too heat Wait for the temperature of print head to come down Printer head bad dot Printer head bad dot Contact your local dealer or manufa...

Страница 49: ...Wrong paper type Replace with matched paper roll Marked sensor errors Contact your local dealer or manufacturer Paper cannot be sent out normally Paper jam Open the top cover check the paper feeding...

Страница 50: ...6 provides Windows 2000 Windows XP Windows Server 2003 Windows Vista Windows Server 2008 Server 2012 Windows 7 Windows 8 Windows10 operating systems drivers 9 2 WIFI connection 1 Connect the BTP P36 p...

Страница 51: ...uccessfully read the right parameter of WIFI 2 Click on to set communication mode such as infrastructure mode Other information setup remark The printer is regarded as terminal device connected with r...

Страница 52: ...s Manual 44 3 AD Hocmode remark The printer is regarded as router providing other terminal inserting it when the status is AD Hocmode 4 Recover the default value recover to the factory parameter setu...

Страница 53: ...es uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee th...

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