SMAY WKP-O, Техническая документация инструкция

Страница: 28 / 28

Version 6.00
Date of editing: 16.09.2022 r.
Page 27 z 27
Technical documentation
WKP-O
10. TERMS OF WARRANTY
a. The manufacturer provides guarantee for the delivered product for a period of 24 moths from the date of sale or
another period agreed in the contract. There is a possibility of extending the guarantee, provided that a
separate Maintenance and Service Agreement is signed between the manufacturer and the owner/manager of
the facility.
e. The basis for complaint handling is to file a complaint within the warranty period, within 7 days of the detect
being discovered. Make the product available in the state in which it appeared to be defective, together with a
detailed description of the technical problem and documents confirming the performance of any inspection
provided by the manufacturer and periodic maintenance.
f. The manufacturer undertakes to remove the defect within 2 working days of receiving the notification. The
manufacturer undertakes to remove the defect within 21 working days from the date of receipt of the
application together with the complete set of documents, and in the case of necessity to bring in hard-to-reach
materials or parts, the repair will be carried out within the shortest technically reasonable time.
g. The warranty period is extended by the duration of the repair.
h. The warranty is valid in the cases described in the OWG.
i. OWG & OWS documents are available on the website www.smay.pl
j. Above terms of warranty apply only in Poland.