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Sympodium IM-150 Installation Guide
Customer Support
SMART’s Technical Support team welcomes your call. However, you may want to contact
your local reseller first if you experience problems with any SMART product. SMART’s
resellers can readily provide you with quick advice so you can start enjoying the benefits of the
Sympodium IM-150 integration module without delay.
Contacting SMART Technologies Inc.
There are a number of ways to contact Technical Support:
Telephone:
1.866.518.6791 (toll-free in Canada/U.S.) or
+1.403.228.5940 (in all other countries)
(Available 7 a.m.
−
6 p.m. Mountain time from Monday to Friday)
Fax:
+1.403.245.0366
E-mail:
Web site
: www.smarttech.com
Please tell us when you purchased the product, the reseller’s name, the version of your
operating system, the serial number of your Sympodium IM-150 integration module (see
page 6), and the name of the application software causing the problem, if applicable.
General Inquiries
Main Switchboard:
at 1.888.42.SMART (toll-free in Canada/U.S.) or
+1.403.245.0333 (in all other countries)
Fax
: +1.403.228.2500
E-mail:
Our address
: SMART Technologies Inc.
Suite 600, 1177 – 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Product Warranty
A two-year limited equipment warranty covers the Sympodium IM-150 integration module. If
you need to return defective merchandise, call Technical Support to receive the appropriate
Return of Merchandise Authorization, as well as shipping instructions so you can send the
module or component to an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: You’re responsible for
shipping the product to the service center. SMART pays return shipping via ground service on
any product returned for service within the warranty period. If you request a rush order, you
are billed for any charges associated with that rush order. After the warranty period, you are
responsible for shipping the product to and from the service center. Read the warranty
shipped with your Sympodium IM-150 integration module for details.
Registration
You can register your Sympodium IM-150 integration module online via the SMART
Technologies Inc. Web site at www.smarttech.com/registration, either when you install
SMART Board software or later. Use the serial number with the prefix
SSIM
. By registering,
you provide us with information we need to serve you better. If you’ve indicated that you would
like to receive information on product upgrades, we’ll e-mail you details on the newest
software and tools developed for use with the Sympodium IM-150 integration module.
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