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SBX800 Troubleshooting Diagram

2.2 Flashing green status light

Revision History

Flashing green status

light

Confirm the latest SMART

product drivers are

installed. Is the issue

resolved?

Ensure the SMART Board

service is running. Start the

service if it is not. Is the

issue resolved?

Disable any anti-virus/

firewall software and restart

the computer. Is the issue

resolved?

Yes

No

Yes

No

Yes

No

No

Test with a different

computer with latest product

drivers installed. Is the

issue resolved?

Yes

No

Yes

SBX800-CAT5 & WC8 or any third party extenders must
be bypassed.

Here’s how to restart the service
- SMART Board Control
Panel>About software & Product
support>Tools>Diagnostic>Service
>Run/Stop

Issue resolved.

Issue resolved.

Issue resolved.

Issue resolved.

Issue resolved.

For further

assistance,

contact SMART

Technical

Supportl.

Perform firmware update.

See linked KB article on

how to upgrade (skip this if

already done). Is the issue

Contact Support

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11
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Содержание SBX885

Страница 1: ...be trademarks of their respective owners Last revised July 15 2014 Glossary of Terms Revision History SBX800 SBX885 Issues Touch writing issues Green pentray light Connectivity pen tray light flowchart Audio issues Hardware other SMART Board 800 Contact Support Bypass ECP SBX800 CAT5 WC8 Ifissuefollows with any of theseextenders then follow related projector s tree Also if bypassing ECP resolves t...

Страница 2: ...ch writing issues Green pen tray light Alignment orientation Unresponsive in certain areas 1 Touch writing issues Green pen tray light Revision History No touch Gesture issues Limited functionality message in SBX800 Control panel Contact Support ...

Страница 3: ...or MAC Re orient the board Is the issue resolved Make sure latest product drivers are installed on the computer Yes No Yes No Yes No No Issue resolved Issue resolved Issue resolved For further assistance contact SMART Technical Support Try this only if board was ever calibrated using windows tablet settings menu Reset all the any calibration data that has been saved with the Windows 7 Tablet PC se...

Страница 4: ... to upgrade skip this if already done Is the issue resolved Issue resolved Yes No Before filling the incident for RMA collect the following information Camera view Diagnostic log No For further assistance contact SMART Technical Support Clean the bezel and surface of the board for any dust you may use glass cleaner but no compressed air Is the issue resolved Issue resolved Yes Perform calibration ...

Страница 5: ...mera view Diagnostic log Yes No Yes No Yes No No Issue resolved Issue resolved Issue resolved Quick instructions Power cycle the pen tray by disconnecting and reconnecting the power cable Clean the bezels and the surface of the board from any dust and or debris You may use glass cleaner to clean the cameras but do not use compressed air to clean the cameras as it may affect the camera sensor Reset...

Страница 6: ...shooting purposes close any antivirus software 2 Restart computer Is the issue resolved Try a different computer Is the issue resolved Yes No Yes No Yes No No Issue is with the computer Issue resolved Yes Issue resolved Issue resolved Issue resolved For further assistance contact SMART Technical Support Try this only if board was ever calibrated using windows tablet settings menu Reset all the any...

Страница 7: ... control panel message Working properly Follow link to continue troubleshooting this display message Is the issue resolved Limited functionality Ensure the camera port is connected firmly and pins are not bent Is the issue resolved Issue resolved No Yes No SMART Board service is not running Start the SMART Board service Is the issue resolved Yes No For further assistance contact SMART Technical Su...

Страница 8: ... only support gestures outside of Notebook Meeting Pro on only one display SMART is seeking to implement the ability to support gestures more than one display in a future version of the Product Drivers Proceed with firmware update See linked KB article on how to upgrade skip this if already done Does this resolve issue Swap the pen with a known working pen from a different SBX800 setup Does this r...

Страница 9: ...issue follows with any of these extenders then follow related troubleshooting Try these quick instructions Yes No Yes No Yes No No Issue resolved Issue resolved Issue resolved Quick instructions Power cycle the pen tray by disconnecting and reconnecting the power cable Clean the bezels and the surface of the board from any dust and or debris You may use glass cleaner to clean the cameras but do no...

Страница 10: ...ght flowchart What is the pentray light status Solid red status light Flashing green status light 2 Connectivity Pentray light flowchart Revision History Flashing amber No status light ECP MCP SBX800 CAT5 WC8 must be bypassed If issue follows with any of these extenders then follow related troubleshooting Contact Support ...

Страница 11: ...er devices look for unknown device with yellow question or exclamation mark Right click on it and select uninstall Restart the computer to allow the computer to re install drivers If the drivers are not automatically installed contact SMART Technical support for further assistance Swap the computer with a different computer from a known working setup Does this resolve the issue Issue resolved No N...

Страница 12: ...ved Yes No Yes No Yes No No Test with a different computer with latest product drivers installed Is the issue resolved Yes No Yes SBX800 CAT5 WC8 or any third party extenders must be bypassed Here s how to restart the service SMART Board Control Panel About software Product support Tools Diagnostic Service Run Stop Issue resolved Issue resolved Issue resolved Issue resolved Issue resolved For furt...

Страница 13: ...is resolve the issue Yes Yes No No Yes SBX800 CAT5 WC8 or any third party extenders must be bypassed Here s the diagram Left Camera port Next to that middle 3 5 mm audio jack Next to that right side Power connector Issue resolved Issue resolved Issue resolved For further assistance contact SMART Technical Support Perform firmware update See linked KB article on how to upgrade skip this if already ...

Страница 14: ...Direct power supply to pen tray Powered by projector Harness cable Try swapping the power supply with known working does this resolve the issue Ensure the power outlet is working and test this power supply with board to confirm if it s faulty or the pentray does this resolve the issue Issue resolved Issue resolved Not all UX60 are capable of providing power of SBX800 Boards No Yes Yes No For furth...

Страница 15: ...wer supply or test it with the projector s power cable if it is a SMART projector Is the issue resolved Yes Yes No No Yes Here s the diagram Left Camera port Next to that middle 3 5 mm audio jack Next to that right side Power connector Issue resolved Issue resolved Make sure the power outlet is working by connecting another powered device Does this other device receive power No No Issue resolved Y...

Страница 16: ...entray Is the issue resolved Yes Yes No Yes Here s the diagram Left Camera port Next to that middle 3 5 mm audio jack Next to that right side Power connector Issue resolved Issue resolved Issue resolved No Try swapping and connecting the projector power cable Part 93 00630 20 Is the issue resolved No Please note that CAT5 XT800 ECP WC8 module will not be part of replacement pentray CAT5 XT800 ECP ...

Страница 17: ...SBX800 Troubleshooting Diagram Back Home 2 5 Solid Green with Touch issues Revision History Solid green assuming it s working but have touch issues Contact Support ...

Страница 18: ... the SBX800 to default from system preference sound Check in system profiler to ensure audio device is recognized Device is normally listed under System preferences Sound SB800 or USB audio Device is normally listed under sound video and games controller listed as SB800 audio or USB audio Mac Windows Is the issue resolved Issue resolved No Yes Bypass For further assistance contact SMART Technical ...

Страница 19: ... tied up behind the board causing distortion Is the issue resolved Ensure the distortion is not part of the projected image Isolate by sliding board left or right and see if distortion follows Is the distortion following the image No Yes No Yes No Issue resolved Issue is with projected image and not the interactive whiteboard For further assistance contact SMART Technical Support Contact Support ...

Страница 20: ... Troubleshooting Diagram Back Home 5 ECP issues Revision History Connectivity issues No light on ECP Flashing Amber on ECP Flashing Amber Green on ECP Solid Green on ECP Solid Red on Pen tray Contact Support ...

Страница 21: ...cable connecting the ECP to projector with a known working cable if possible Is the issue resolved Swap the ECP with a known working ECP if possible Is the issue resolved No No Issue resolved Yes Yes Yes For further assistance contact SMART Technical Support A For further assistance contact SMART Technical Support B For further assistance contact SMART Technical Support C No Contact Support ...

Страница 22: ...rness cable with a known working Harness Cable from a different setup if possible Does this resolve the issue No Issue resolved Issue resolved Yes Yes Yes Default USB mapping settings for projectors UX60 USB1 VGA1 USB2 VGA2 UF75 USB1 VGA1 USB2 VGA2 UX80 USB1 HDMI1 USB2 VGA1 UF70 USB1 HDMI USB2 VGA For further assistance contact SMART Technical Support A Swap ECP with a known working ECP from a dif...

Страница 23: ...able The cable connecting the ECP to projector with a known working cable if possible Is the issue resolved Swap ECP with a known working ECP if possible Is the issue resolved No No No Issue resolved Issue resolved Issue resolved Issue resolved Yes Yes Yes Yes Yes Yes Please ensure the USB from computer is connected to the USB 1 port on ECP when running firmware updater for ECP For further assista...

Страница 24: ...e cables and power the projector on with Power button on ECP Is the issue resolved Issue resolved Yes No Swap harness cable The cable connecting the ECP to projector with a known working cable if possible Is the issue resolved Swap ECP with a known working ECP if possible Is the issue resolved No Yes No For further assistance contact SMART Technical Support A For further assistance contact SMART T...

Страница 25: ...SBX800 Troubleshooting Diagram All REVISION HISTORY DATE Dharm Bajwa REV 1 0 SECTION July 23 2014 REVISED BY PAGE DESCRIPTION OF CHANGE Revised format All ...

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