SMART BOARD 8055i-G5, Руководство администратора

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CHAPTER 6
TROUBLESHOOTING
37 smarttech.com/kb/171000
Symptom Cause Solution
The connected computer doesn’t meet
SMART requirements. Upgrade the computer or replace it
with another computer that meets
system requirements.
You haven’t used a USB 2.0 cable to
connect the interactive flat panel to the
computer. Use a USB 2.0 cable and ensure it’s
connected to the correct USB
receptacle (see page 18).
There’s no sound when you play an
audio file. The connected computer’s playback
device isn’t set correctly. Ensure the connected computer’s
playback device is set as the
interactive flat panel (see the
connected computer’s documentation).
The SMART kapp iQ Pro 55 or 65
interactive flat panel’s audio input isn’t
set correctly. Ensure the interactive flat panel’s audio
input is set as the computer’s audio
connector (see page 42).
The connected computer is muted. Turn off the mute setting.
The connected computer’s volume is
too low. Turn up the volume on the computer.
The interactive flat panel is muted. Turn off the mute setting using the front
control panel.
The interactive flat panel’s volume is
too low. Turn up the volume using the front
control panel.
Locating the interactive flat panel serial number
If you need to contact SMART Support, you will need to provide SMART Support with the
interactive flat panel serial number. The serial number is located in three places:
l
The on-screen display menu (see Serial Number on page 43)
l
Underneath the bottom frame
l
On the back of the interactive flat panel
Using SMART software to resolve issues
You can resolve some issues with the SMART kapp iQ Pro interactive flat panel using the SMART
Connection Wizard and SMART Diagnostics.
Using the SMART Connection Wizard
You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings.
To use the SMART Connection Wizard
1. Access the SMART Connection Wizard by opening SMART Settings (see Opening SMART
Settings on page 25).