CHAPTER 6
TROUBLESHOOTING
60
l
Make sure Power Saving mode is off on your Android mobile device. Power Saving mode can
limit the mobile device’s processing power, which could affect the performance of the Cast
Screen feature.
Resolving Screen Share issues for Chrome
browser or Chromebook
What is Screen Sharing?
If your computer is on the same network as the SMART kapp iQ Pro interactive flat panel, you
can use the computer’s Chrome browser and the interactive flat panel’s Screen Share app to
share audio and video content from your computer to the interactive flat panel.
How do I share content using the Chrome browser or Chromebook?
l
You may need to download the Google Cast extension for Chrome. See Using Screen Share
in the
SMART kapp iQ Pro user’s guide
(
).
l
For more information about the Google Cast browser extension, see
Casting a tab or entire
desktop
support.google.com/googlecast/answer/3228332
).
l
For more information about sharing content from your Chromebook with Google Cast, see
Use Chromecast with your Chromebook
support.google.com/chromebook/answer/3289520
).
Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in
the list of devices?
l
Make sure your computer is on the same network as the board.
l
If your board is using a wired network connection, try connecting it to a wireless network.
Wired and wireless networks don’t often share the same network subnet. Connecting the
interactive flat panel to a wireless network might help the connection between the interactive
flat panel and a mobile device or computer that’s connected wirelessly.
l
Make sure the interactive flat panel and computer have the correct date and time set. See
Page 74 for more information. See your computer’s user guide for more information.
