CHAPTER 6
TROUBLESHOOTING
54
Symptom
Cause
Solution
The screen is not responding to
touch or you’re unable to write
or draw with the pens.
[N/A]
If you’re sharing content from your computer or mobile
device to the board using Screen Share, you’re unable to
interact with the screen using your fingers or pens.
Screen Share app closes
unexpectedly or the video stops
playing on the interactive flat
panel.
Your interactive flat panel is
connected to a 2.4Ghz
network.
Connect your interactive flat panel to a 5Ghz network.
Resolving Screen Share issues for Apple devices
What is Screen Share?
If your mobile device or computer is on the same network as the SMART kapp iQ Pro
interactive flat panel, you can use the interactive flat panel’s Screen Share app to share audio
and video content from your mobile device or computer to the interactive flat panel.
How do I share content from my iPhone, iPad or Mac computer?
l
Using AirPlay on your Mac computer or iOS mobile device. See Using Screen Share in the
SMART kapp iQ Pro user’s guide
).
l
For more information about connecting a Mac computer, see
Get help in Use AirPlay to
display video from your Mac on an HDTV
(
).
l
For more information about connecting an iOS mobile device, see
Get help with AirPlay and
AirPlay Mirroring on your iPhone, iPad, or iPod touch
).
Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in
the list of devices?
l
Make sure your mobile device or computer is on the same network as the interactive flat
panel.
l
If your interactive flat panel is using a wired network connection, try connecting it to a wireless
network.
Wired and wireless networks don’t often share the same network subnet. Connecting the
board to a wireless network might help the connection between the interactive flat panel and
a mobile device or computer that’s connected wirelessly.
l
Ensure the interactive flat panel and computer have the correct date and time set. See
Page 74 for more information. See your computer’s user guide for more information.
