background image

g

To restart an unresponsive projector

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears

If the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears and the

projector stops projecting an image, one of the following issues is occurring:

l

The projector is overheating internally because of blocked air vents or an internal temperature

over 131°F (55°C).

l

The temperature outside the projector is too high.

l

One of the fans has failed.

l

The projector has a color wheel issue.

g

To resolve the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” error

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Ensure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. Adjust the fan speed using the service menu.

7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect

the power cable, and then contact your authorized SMART reseller.

C H A P T E R 7

Troubleshooting your interactive whiteboard system

63

Содержание SMART Board 800i5e-SMP

Страница 1: ...SMART Board 800i5e SMP Interactive whiteboard system with appliance Configuration and user s guide Read this guide on your smart phone or other mobile device...

Страница 2: ...BrilliantColor DLP and Texas Instruments are trademarks of Texas Instruments Blu ray is a trademark of the Blu ray Disc Association Microsoft Outlook Internet Explorer and Windows are either registere...

Страница 3: ...ment interactive whiteboard system refers to the following l SMART Board 800 series interactive whiteboard l SMART UF75 or SMART UF75w projector l Appliance l Accessories and optional equipment The pr...

Страница 4: ...carefully and avoid excessive bending C A U TI ON l Do not operate this unit immediately after moving it from a cold location to a warm location When the unit is exposed to such a change in temperatur...

Страница 5: ...this happens move the TV or radio away from the projector Operation W A R N I N G l If you are using an audio system use only the power supply included with that product Using the wrong power supply m...

Страница 6: ...wing 3D content from an angle may cause fatigue or eyestrain C A U TI ON l Do not block the projector s ventilation slots and openings l Avoid putting the projector into Standby mode during the lamp i...

Страница 7: ...em could spread a chemical mist on some of the projector s components and lamp resulting in damage and poor image quality l Do not allow liquids or commercial solvents of any kind to flow into the pro...

Страница 8: ...replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original Environmental requirements Before you...

Страница 9: ...ollution or only dry non conductive pollution Electrostatic discharge ESD l EN61000 4 2 severity level 4 for direct and indirect ESD l No malfunction or damage up to 8kV both polarities with a 330 ohm...

Страница 10: ......

Страница 11: ...ng your audio system 10 Routing the cables 10 Using SMART software 11 Chapter 3 Starting your interactive whiteboard system 13 Configuration password and options 14 Configuration settings menu 15 Cali...

Страница 12: ...rting your interactive whiteboard system 71 Appendix A Remotely managing your system through a network interface 73 Web page management 73 Simple Network Management Protocol SNMP 80 Appendix B Remotel...

Страница 13: ...extender 6 Optional accessories 6 RCA connector pod 6 SBA L projection audio system 6 Other optional accessories 6 Your SMART Board 800i5e SMP interactive whiteboard system with appliance combines th...

Страница 14: ...o supports video and audio connections from a variety of devices including DVD Blu ray players VCRs document cameras digital cameras and high definition sources and can project media from these source...

Страница 15: ...ards and a sturdy support system suitable for many different environments Other features of your projector system include l A wall mounted high offset projector engine that uses DLP technology by Texa...

Страница 16: ...ith brackets to the back of the interactive whiteboard in close proximity to the appliance control panel ACP The appliance comes with SMART Product Drivers and the SMART Meeting Pro application instal...

Страница 17: ...n t scratch or mark the interactive whiteboard surface SMART GoWire auto launch cable The SMART GoWire cable is a USB to USB connection that enables you to use SMART Meeting Pro software on computers...

Страница 18: ...al sources and outputs on page 46 Purchase this item from your authorized SMART reseller SBA L projection audio system You can purchase an SBA L projection audio system for your SMART Board 800i5e SMP...

Страница 19: ...guide smarttech com kb 157703 and the SMART Board 800i5e SMP interactive whiteboard system quick installation guide smarttech com kb 170195 to install your interactive whiteboard system This chapter p...

Страница 20: ...eight If you use only drywall anchors the drywall can fail resulting in possible personal injury and damage to the product which may not be covered by your warranty If you re replacing a SMART Board 5...

Страница 21: ...ng components l Interactive whiteboard l Projector l Appliance l ACP l CAT 5 USB extender l SMART GoWire cable Your interactive whiteboard system is delivered with some cabling and connections complet...

Страница 22: ...re you connect the audio system to the projector you must install the speaker brackets speakers and speaker cable clips Mount the speakers directly to your interactive whiteboard Connect the speakers...

Страница 23: ...e Your SMART Board 800i5e SMP interactive whiteboard system with appliance comes with software installed including SMART Product Drivers and the SMART Meeting Pro application You can download other SM...

Страница 24: ......

Страница 25: ...rmware updates through the WMI 20 This chapter provides information on the tasks you must perform the first time you use your interactive whiteboard system It explains how to use the Configuration set...

Страница 26: ...on settings menu see Configuration settings menu on the next page g To set the password and setup options 1 Type a password in the Password box N OTE The password must be at least one character long a...

Страница 27: ...default start up settings for the SMART Meeting Pro application including start up mode whiteboard layout ink type and file save format You can also change power settings and set the system date time...

Страница 28: ...e network at a time Bridgit You can configure the Bridgit server and change various Bridgit software default settings Web Browser You can enable or disable the web browser enable plug ins set bookmark...

Страница 29: ...target turns green and then lift the pen The target moves to the next calibration point N OTE During the calibration process you can re calibrate a target by pressing the Keyboard or Right click butt...

Страница 30: ...oint tool such as a pen tray pen provides the best precision when touching the targets during orientation The more precisely you touch the targets the more accurately your finger or pen tray pen appea...

Страница 31: ...he appliance firmware Updating appliance firmware remotely You can configure the appliance to receive remote firmware updates through your Windows network You can also monitor the progress of the upda...

Страница 32: ...progress of the update through the WMI You will need the following information Setting Value User name applwmi Password Your appliance administrator password this is the same password you use to log i...

Страница 33: ...e 37 Using Presentation mode 37 Using View Screens mode 37 Using Composite mode 37 Using HDMI mode 37 Using Volume mode 37 Using Settings mode 37 Using Information mode 37 Using the SMART Meeting Pro...

Страница 34: ...ojector s remote control by following these practices o Use only the specified type of coin cell battery o Orient the battery s positive and negative terminals according to the markings on the remote...

Страница 35: ...the battery holder into the remote control Using the remote control buttons The projector remote control enables you to access on screen menus and change projector settings Press the Power button on t...

Страница 36: ...n buttons work only if there is an audio source and speaker system connected to the projector for the currently selected input source Adjusting projector settings The remote control s Menu button enab...

Страница 37: ...ing only after you make all boom adjustments This setting applies to VGA inputs only and is useful in situations where the source video is cut off Saturation Adjusts the projected image s color satura...

Страница 38: ...h as French or Spanish depending on television channel or media setup Projector Functions menu 3D On Off Turns the DLP Link technology 3D feature on or off The default is off 3D Format Displays the cu...

Страница 39: ...your organization s network You can refer to this number when using the network remote management feature see Remotely managing your system through a network interface on page 73 Aspect Ratio Adjusts...

Страница 40: ...ing unless you want to reset all of the applied settings or unless you re advised to by a SMART Support specialist USB1 Source Enables touch for the selected video source VGA 1 VGA 2 HDMI or Disabled...

Страница 41: ...ojector Off enables an administrator to assign an IP address manually Password Reminder E mails the network password to the predefined e mail recipient See Web page management on page 73 to set up a d...

Страница 42: ...a network interface on page 73 and Remotely managing your system through an RS 232 serial interface on page 83 Location Displays the projector s location as set by an administrator maximum 16 characte...

Страница 43: ...site S Video HDMI or None Resolution Displays the projector s most recently detected video source signal resolution and refresh rate If there is no current video input source signal this setting displ...

Страница 44: ...Use the focus lever located on the projector lens to focus the projected image g To focus the image Move the focus lever up or down until the image is in focus C H A P T E R 4 Using your interactive w...

Страница 45: ...especially at the bottom of the projected image l When adjusting keystone tilt ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the ima...

Страница 46: ...k for web page management and SNMP access 9 DB15F RGB video output VGA Out Secondary display not included 10 DB15F RGB video input VGA 1 Appliance 11 DB15F RGB video input VGA 2 Secondary computer not...

Страница 47: ...anguage In the Support section of this website you ll find up to date product specific information including setup instructions and specifications The SMART Learning Space learningspace smarttech com...

Страница 48: ...een The LCD touch screen on the ACP gives you control of some of the basic operations of your interactive whiteboard system Its different modes provides you with power mode controls volume controls sw...

Страница 49: ...ication also has a multiple display sharing feature that enables you to choose which display to view or share Using Composite mode In Composite mode you can connect to peripheral devices through the i...

Страница 50: ...te your conferencing and conduct effective meetings N OTE You can access various modes of the SMART Meeting Pro application through the LCD touch screen on the ACP see Using the LCD touch screen on pa...

Страница 51: ...area on your computer once you connect your SMART GoWire cable Click the icon to access additional tools and to configure your hardware and software settings I MP OR TA N T Ensure that Autoplay is ena...

Страница 52: ......

Страница 53: ...des information on integrating your SMART Board 800i5e SMP interactive whiteboard system with appliance with peripheral devices Video format compatibility Your projector has a native video format and...

Страница 54: ...ution Mode Aspect ratio Refresh rate Hz Match Input appearance 720 400 720 400_85 1 8 1 85 039 Letterbox 640 480 VGA 60 4 3 59 94 Full screen 640 480 VGA 72 4 3 72 809 Full screen 640 480 VGA 75 4 3 7...

Страница 55: ...00 VGA 75 4 3 75 Pillarbox Pillarbox 800 600 VGA 85 4 3 85 008 Pillarbox Pillarbox 800 600 SVGA 56 4 3 56 25 Pillarbox Pillarbox 800 600 SVGA 60 4 3 60 317 Pillarbox Pillarbox 800 600 SVGA 72 4 3 72 1...

Страница 56: ...mode Match Input appearance 16 9 aspect ratio mode 1280 1024 SXGA3 75 5 4 75 025 Pillarbox Pillarbox 1400 1050 SXGA3 85 5 4 85 024 Pillarbox Pillarbox 1600 1200 SXGA 4 3 59 978 Pillarbox Pillarbox 160...

Страница 57: ...Vertical frequency Hz Match Input appearance 16 10 aspect ratio mode Match Input appearance 16 9 aspect ratio mode 480i 525i 4 3 15 73 59 94 Pillarbox Pillarbox 480p 525p 4 3 31 47 59 94 Pillarbox Pi...

Страница 58: ...ical frequency Hz Color signal MHz NTSC 4 3 15 73 29 96 3 58 PAL 4 3 15 62 25 4 43 SECAM 4 3 15 62 25 4 25 fob 4 06 for SMART UF75w projector Video mode Aspect ratio Horizontal frequency kHz Vertical...

Страница 59: ...o connect a laptop 1 Connect a USB cable from the laptop computer to the ACP OR Connect to the CAT 5 USB extender accessory located on the right hand side of the pen tray 2 Connect a VGA cable from th...

Страница 60: ......

Страница 61: ...ning your interactive whiteboard see the SMART Board 800 series interactive whiteboard user s guide smarttech com kb 144817 Cleaning the projector W A R N I N G Cleaning a wall mounted projector can r...

Страница 62: ...nts When cleaning the projector s mirror l Use a bellows bulb or air blower bulb commonly found in audio visual supply stores to blow off dust Never touch the mirror with your bare hands or a brush l...

Страница 63: ...and then ventilate the area Next do the following o Avoid touching the glass fragments because they can cause injury o Wash your hands thoroughly if you have come into contact with lamp debris o Thor...

Страница 64: ...lways handle the fragile lamp assembly with care to prevent premature lamp failure or exposure to mercury Use gloves when touching the lamp module Do not touch the lamp with your fingers o Recycle or...

Страница 65: ...cover to gently pry the cover open 5 Use the Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module N OTE Don t try to remove these screws Captive screws can t be rem...

Страница 66: ...ips screwdriver to secure the captive screws I MP OR TA N T Do not over tighten the screws 4 Carefully replace the lamp cover 5 Connect the power cable to the wall outlet 6 Press the Power button once...

Страница 67: ...t Up C A U TI ON Do not adjust any settings in the service menu other than those listed in this guide Changing other settings can damage or affect the operation of your projector and may invalidate yo...

Страница 68: ......

Страница 69: ...Color Wheel Failure message appears 63 The Lamp Failure message appears 64 The projector Power and Service lights are off 64 Resolving image issues 65 Loss of signal 65 Partial scrolling or incorrect...

Страница 70: ...ts l Locate your interactive whiteboard system s serial numbers Locating status lights You interactive whiteboard system consists of several components which have their own status lights l Your intera...

Страница 71: ...from the interactive whiteboard serial number The ACP serial number is located on the bottom of the ACP The appliance serial number is located under the power button of the appliance For the location...

Страница 72: ...on the screen see Resolving controller module issues on page 62 Error statuses Solid green Off Solid green Solid green Incorrect Full control There s an issue with the projected image See Resolving im...

Страница 73: ...17 Resolving operation issues To resolve operation issues complete the following tasks l Confirm that the camera system cable is connected to the back of the pen tray l Perform the calibration procedu...

Страница 74: ...enu Resolving controller module issues If the controller module takes longer than 10 seconds to start up disconnect the interactive whiteboard s power cable wait 10 seconds and then reconnect it If th...

Страница 75: ...temperature outside the projector is too high l One of the fans has failed l The projector has a color wheel issue g To resolve the Projector Overheated Fan Failure or Color Wheel Failure error 1 Put...

Страница 76: ...mode disconnect the power cable and then contact your authorized SMART reseller The projector Power and Service lights are off If the projector Power and Service lights are both off one of the follow...

Страница 77: ...d to a different device or input the projector doesn t show a source signal and instead displays the SMART logo on a blue screen g To resolve signal loss issues 1 Wait approximately 45 seconds for the...

Страница 78: ...0 Hz Unstable or flickering image If the projector s image is unstable or flickering you could have different frequency or tracking settings on your input source than on your projector I MP OR TA N T...

Страница 79: ...re using a SMART UF75w projector with a wide screen interactive whiteboard verify that you re using the correct aspect ratio mode for the interactive whiteboard Interactive whiteboard Aspect ratio mo...

Страница 80: ...rs but you can connect an audio system to the audio output connector in the projector s connection panel If no sound is coming from your audio system perform the following procedure N OTE You might ne...

Страница 81: ...ngs menu to check the IP address See Adjusting projector settings on page 24 for a description of the IP address field Enter this IP address into your browser or SNMP agent 4 If you still don t have n...

Страница 82: ...ccess the service menu Down Up Up Left Up 2 Scroll to Password Get and then press Enter on the remote control The password appears on the screen 3 Write down the password 4 Scroll to Exit and then pre...

Страница 83: ...n If you no longer have your original packaging purchase the same packaging directly from your authorized SMART reseller If you prefer to use your own packaging materials make sure you adequately prot...

Страница 84: ......

Страница 85: ...can access advanced setup features via the projector s web page This web page enables you to manage the projector from a remote location using any computer connected to your intranet N OTE To access t...

Страница 86: ...the on screen display language N OTE You can view basic projector information but you re unable to change it with the exception of the on screen display language from the Home menu page Submenu settin...

Страница 87: ...y l Bright Room and Dark Room are recommended for locations with those conditions l sRGB provides standardized accurate color l User enables you to apply your own settings Brightness Adjusts projector...

Страница 88: ...30 H position RGB input Moves the horizontal position of the source video left or right from 0 to 100 relative to the projected image N OTE This is useful in situations where the source video is cut...

Страница 89: ...an alternative name to your VGA 1 input which appears when you select the VGA 1 input VGA2 Assigns an alternative name to your VGA 2 input which appears when you select the VGA 2 input S Video Assign...

Страница 90: ...acle USB2 on the ACP Network settings This menu allows you to use or not use Dynamic Host Control Protocol DHCP and to set the network related addresses and names when DHCP is not used Submenu setting...

Страница 91: ...ws you to set the IP address of the network s SNMP TRAP manager in values between 0 0 0 0 and 255 255 255 255 The trap destination address is the IP address of the computer assigned to handle unsolici...

Страница 92: ...s This menu provides a security function that allows an administrator to manage projector use and enable the Administrator Password function Submenu setting Description Password When the password func...

Страница 93: ...supports SNMP version 1 or 2 Upload the MIB file to your SNMP management system application and then use it as described in your application s user guide A P P E N D I X A Remotely managing your syste...

Страница 94: ......

Страница 95: ...onal Composite video source controls 91 Audio controls 92 Network controls 92 System controls 93 This appendix includes detailed instructions on how to set up your computer or room control system to r...

Страница 96: ...ta Bits 8 Parity None Stop Bits 1 Flow Control None N OTE S l Asynchronous mode is disabled by default in the projector l All commands should be in ASCII format Terminate all commands with a carriage...

Страница 97: ...using a terminal emulation program turn on your program s local echo setting to see characters as you type them Projector programming commands This section documents the projector programming command...

Страница 98: ...mmand until you receive the next command prompt Value based command methods Absolute values and adjustment values You can use the command s target range to set an absolute value for a command or cause...

Страница 99: ...by mode and request the projector s current power state The projector s power state determines whether certain commands are available at that time These settings are available even when the projector...

Страница 100: ...put Returns the projector s current input set input field Sets the input to one of the selectable fields The following table describes the command response definitions for switches between different e...

Страница 101: ...These controls are unavailable when the projector is in Standby mode You can specify custom color values for all inputs These commands inform you of the current source settings Command Response get d...

Страница 102: ...to 100 cyan value set magenta value 0 to 100 magenta value set yellow value 0 to 100 yellow value set videofreeze target on off videofreeze target set cc target cc1 cc2 off cc target N OTE Typically...

Страница 103: ...video source controls Your Composite video source supports all the general source controls described on the previous page as well as the commands listed in this section These settings are unavailable...

Страница 104: ...set volume value 20 to 20 volume value set mute target on off mute target set volumecontrol target on off volumecontrol target Network controls These commands control your projector s network status...

Страница 105: ...tor ID number get hposition hposition current horizontal position offset setting get vposition vposition current vertical position offset setting get aspectratio aspectratio current projector aspect r...

Страница 106: ...associated with the USB 2 connector on the ACP These commands control the current system settings These commands are unavailable when the projector is in Standby mode See Value based command methods o...

Страница 107: ...oupname description set projectorname description Enter a descriptor no more than 12 characters long projectorname description set locationinfo description Enter a descriptor no more than 16 character...

Страница 108: ...dby mode and when it is on Command Command target range Response set restoredefaults none restoredefaults done set lamphrs target 0 lamphrs 0 set vgaoutnetenable target on off vgaoutnetenable target s...

Страница 109: ...2 Byte 3 Byte 4 Input F1 8B CA 14 EB Power F1 8B CA 12 ED Menu F1 8B CA 1B E4 Up F1 8B CA 40 BF Left F1 8B CA 42 BD Enter F1 8B CA 13 EC Right F1 8B CA 43 BC Down F1 8B CA 41 BE Hide F1 8B CA 15 EA V...

Страница 110: ......

Страница 111: ...quire further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS directive This produc...

Страница 112: ...f certain heavy metals in product packaging The packaging used by SMART Technologies to ship products complies with applicable packaging laws China s Electronic Information Products regulations China...

Страница 113: ...s 22 99 Blu ray 47 C calibration 17 18 cameras 47 Chinese regulations 100 closed captioning 75 90 composite video connections 46 77 89 91 connection diagrams ECP 36 projector 33 contact person 79 D DH...

Страница 114: ...s with 64 languages 75 laptop computers connecting 47 troubleshooting issues with 67 letterboxing 42 45 light sources 7 lithium ion batteries 99 location 7 79 Low Power mode 36 M MAC address 92 MAC su...

Страница 115: ...232 serial interface serial number 58 signal loss 65 SMART Board interactive whiteboard See interactive whiteboard SMART GoWire cable 5 38 SMART Meeting Pro application about 38 getting started with 3...

Страница 116: ...whiteboard See interactive whiteboard X XGA support 42 Z zoom 76 I N D E X 104...

Страница 117: ......

Страница 118: ...SMART Technologies smarttech com support smarttech com contactsupport...

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