Smart Technologies SBID-MX265, Руководство по установке и обслуживанию, Страница: 84 / 110

CHAPTER 7
TROUBLESHOOTING
72 smarttech.com/kb/171257
Issue Solutions
The issues persist even after you’ve
restarted your computer and
ensured it is on the same network
as the display. Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
The system administrator should also make sure that device-to-device
communication is not intentionally blocked.
See Configuring the iQ appliance’s network connection on page 33.
Advanced troubleshooting for Screen Share
Issue Solutions
Mobile devices and computers
can’t find the display.
l
Organizations often block a number of network ports.
Ask the administrator to allow
o
TCP ports 7000, 8008, 8009, 47000, 7100, 49228, 50259
o
UDP ports 62572 and 54780
o
If using Google Cast, UDP port 1900
o
If using Windows computer or a Mac computer, UDP port 5353.
See To allow mobile devices and computers to use AirPlay and Google Cast to
use the Screen Share app on page 36 for more information.
l
The display’s casting ID may not have propagated yet through the network or
may be cached on the network when it’s not actually available.
Wait several minutes and attempt to connect again.
Screen Share is not working for
Windows computers.
l
There might be an issue with the Windows firewall.
o
Windows 7 operating system: See Allow a program to communicate
through Windows Firewall .
o
Windows 8 operating system: See Windows Firewall from start to finish .
l
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
Screen Share is not working for
Mac computers.
l
There might be an issue with the Mac firewall. See OS X: About the application
firewall .
l
Your antivirus product might be blocking access. See the antivirus product’s help
for more information.
l
The network must be configured to run Bonjour and mDNS, and Multicast must
be enabled.
l
Ensure your device and display are on the same VLAN or subnet.
AirPlay is not displaying on an iOS
mobile device.
l
Ensure the iOS device is on the same network as the display.
l
Try connecting the display with a wired network connection.
l
See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
touch .