CHAPTER 7
TROUBLESHOOTING
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This section explains how to troubleshoot the display’s software.
This section explains how to troubleshoot the iQ system software.
Resolving general issues
Issue
Solutions
An app or feature is missing or not
available.
l
The iQ system software may not include that feature or app.
See the iQ system software release notes.
l
The app may be disabled in the iQ system software’s Settings app.
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Select OPS in the input source menu to display the iQ experience.
See XREF.
The iQ apps and features do not
appear when the display is turned
on.
l
Wait for several minutes after turning on the display or switching the input
source to the iQ appliance (OPS in the input source menu). This startup delay
may be longer immediately after upgrading the iQ system software.
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The iQ appliance has stopped responding during startup or after a system
software update. Turn off the display, unplug the power cable and wait at least
30 seconds before reconnecting the power cable and turning the display back
on.
There is no output from the HDMI
video out connector.
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Make sure the device is connected to the HDMI-out connector on the display,
not on the iQ appliance.
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The connected HDMI sync device (for example, a display, video splitter, video
extender or video capture system) may not support High-Bandwidth Digital
Content Protection (HDCP) or may not support HDCP version 2.2.
Make sure the sync device can receive and display HDMI content that is
protected by HDCP 2.2. For more information, see
panels and High-bandwidth Digital Content Protection (HDCP)
When updating the iQ system
software with a USB drive, the
update doesn’t start.
l
The installed iQ system software version may be the same as or newer than the
version on the USB drive.
Compare the version number of the current iQ system software with the version
number of the upgrade file on the USB drive.
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Follow the installation instructions provided on SMART’s website when updating
the iQ system software.
TIPS
o
Make sure the USB drive is FAT formatted.
o
Make sure the file has not been renamed or unzipped. The file should
be copied to the USB drive unmodified.
o
Make sure the file is located in the root folder on the USB drive.
You can’t write or draw digital ink
on an acetate in the
SMART Notebook Player or
Whiteboard app.
Currently, only the Browser and Screen Share apps support acetates.
When the acetate is open in the
Whiteboard app, you can’t connect
the SMART kapp app to your
display.
Close the acetate in the Whiteboard app before using the SMART kapp app to
connect to the display.