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Troubleshooting your interactive
whiteboard system

Correcting image alignment issues

Diagnosing issues using the interactive whiteboard system indicators and controls

Interactive whiteboard indicators and controls

Projector lights and status

ECP lights and status

Projector error states

Your projector doesn’t respond to commands

The “Projector Overheated” message appears

The “Fan Failure” message appears

The “Color Wheel Failure” message appears

The “Lamp Failure” message appears

The projector Power light isn’t lit

Resolving network communication issues

Resolving audio issues

Resolving video issues

Resolving image issues

Loss of signal

No projected image

Partial, scrolling or incorrectly displayed image

Unstable or flickering image

Your image has a vertical flickering bar

Unaligned projected image

Resolving connection issues

Accessing the service menu

Retrieving your password

Resetting the projector

Locating serial numbers

Transporting your interactive whiteboard system

This chapter provides basic troubleshooting information for your interactive whiteboard system.

Chapter 6

Содержание SMART Board X800i5

Страница 1: ...SMART Board X800i5 Interactive Whiteboard System Configuration and User s Guide PLEASE THINK BEFORE YOU PRINT...

Страница 2: ...6 0 and DE60124549 Other patents pending FCC Warning This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits a...

Страница 3: ...and optional equipment The SMART UF75 or UF75w projector included with your system is designed to work only with certain SMART Board interactive whiteboard models Contact your authorized SMART reselle...

Страница 4: ...t climb on hang from or suspend objects from the projector boom Climbing on the interactive whiteboard or projector boom could result in personal injury or product damage l There are no user serviceab...

Страница 5: ...age to the unit l Do not place the unit in hot locations such as near heating equipment Doing so could cause a malfunction and shorten the life of the projector l Avoid setting up and using the SMART...

Страница 6: ...the Power button twice on the ECP or remote control to put the system into Standby mode and then allow the lamp to cool for 30 minutes l Do not spray cleaners solvents or compressed air near any part...

Страница 7: ...ractive whiteboard or host computer l Put your SMART product into Standby mode before cleaning it l Follow these guidelines to clean the projector o Wipe the exterior of the projector with a lint free...

Страница 8: ...ents Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation Periodic cleaning is required in areas with heavier dust See Cleaning the projector on page 35...

Страница 9: ...or 13 Using your interactive whiteboard 25 Using the Extended Control Panel ECP 25 Using the RCA connector pod 27 Integrating other devices 29 Video format compatibility 29 Connecting peripheral sourc...

Страница 10: ...agement Protocol SNMP 80 Hardware environmental compliance 81 Waste Electrical and Electronic Equipment regulations WEEE directive 81 Restriction of Certain Hazardous Substances RoHS directive 81 Batt...

Страница 11: ...od 4 Included accessories 4 Remote control 4 Pens 4 Eraser 5 Optional accessories 5 Your SMART Board X800i5 interactive whiteboard system combines the wall mounted short throw SMART UF75 or UF75w proj...

Страница 12: ...he interactive surface at the same time and you can use an array of gestures within applications This projector also supports video and audio connections from a variety of devices including DVD Blu ra...

Страница 13: ...ent environments The features of the projector system include l Wall mounted high offset projector engine that uses DLP technology by Texas Instruments providing Brilliant Color performance and Gamma...

Страница 14: ...cludes two RCA jacks for dual channel audio input and one for composite video input You can use the RCA connector pod to connect DVD Blu ray players and similar devices see Connecting peripheral sourc...

Страница 15: ...bstitute object as long as it has a similar shape reflects infrared light and doesn t scratch or mark the interactive whiteboard surface Optional accessories You can add a variety of optional accessor...

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Страница 17: ...teboard system installation document for instructions on how to install your product and use the mounting template and extended control panel ECP I I MP OR TA N T Use the instructions included with th...

Страница 18: ...and use appropriate mounting hardware for your wall type l If you re installing the interactive whiteboard on drywall use all the included toggle bolts If one of the bracket holes aligns with a wall s...

Страница 19: ...e while maintaining enough space for airflow and installation access above the unit l Position the projector at the correct height above your interactive whiteboard to align the projected image with t...

Страница 20: ...s 4 10 2 cm apart to provide full support for the weight of your interactive whiteboard N N OTE Don t connect the power cable to a power outlet until you ve connected all the cables to the projector a...

Страница 21: ...en tray to your interactive whiteboard see the SMART Board X800 Series Interactive Whiteboard User s Guide smarttech com kb 144817 Securing the projector to the boom To learn how to secure the SMART U...

Страница 22: ......

Страница 23: ...of your interactive whiteboard system and also explains how to set up your remote control retrieve system information access the projector s image adjustment options and integrate your interactive whi...

Страница 24: ...ccordance with applicable regulations g To access or replace the remote control battery 1 Hold down the side release on the left side of the battery holder and pull the battery holder completely out o...

Страница 25: ...wn arrows Change the menu selections and adjustments 4 Hide Freeze hide or display the image l Press once to freeze the image For example you can display a question on the screen while you check your...

Страница 26: ...from 5 to 5 to match the frequency of your computer s graphics card The default is 0 This setting applies to VGA inputs only Tracking Synchronizes your projector s display timing with your computer s...

Страница 27: ...me Increases and decreases the projector s volume from 20 to 20 The default is 0 Mute Mutes the projector s audio output If you mute the projector s audio output and then increase or decrease the volu...

Страница 28: ...to Standard or Economy Standard displays a high quality bright image Economy increases the lamp life by decreasing the brightness of the image Auto Power Off minutes Sets the length of the auto power...

Страница 29: ...ew Startup Screen This screen displays when the projector lamp is starting and an image isn t displayed SMART displays the default SMART logo on a blue background Capture User Startup Screen closes th...

Страница 30: ...cle on the ECP Network menu Network and VGA Out Activates the VGA out and network features Status Displays the current network status Connected Disconnected or Off DHCP Displays the status of the netw...

Страница 31: ...itional Chinese Information menu Lamp Hours Displays the current number of lamp usage hours from 0 to 4000 hours from when it was last reset Always reset Lamp Hours after you replace a lamp because la...

Страница 32: ...us the projected image use the focus lever located on the projector lens g To focus and adjust the image Move the focus lever up or down until the image is in focus C H A P T E R 3 Using your interact...

Страница 33: ...n adjusting keystone tilt ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to your interactive whiteboard l When you...

Страница 34: ...8 DB15F RGB video output VGA Out Secondary display not included 9 3 5 mm stereo audio output Speakers not included 10 RCA composite video input and left and right RCA audio input Video source not incl...

Страница 35: ...com click the flag icon to the right of the SMART logo and then select your country and language In the Support section of this website you ll find up to date product specific information including s...

Страница 36: ...de is enabled The following diagram and table describe the components of the ECP Number Function Left side 1 USB A receptacle for USB drives Front 2 Power button and status indicator light 3 Volume co...

Страница 37: ...MI input Using the RCA connector pod The RCA connector pod enables you to connect DVD Blu ray players and other devices to your interactive whiteboard system using the three RCA jacks see Connecting p...

Страница 38: ......

Страница 39: ...s information on integrating your SMART Board X800i5 interactive whiteboard system with peripheral devices Video format compatibility SMART UF75 or UF75w projectors have a native video format and vari...

Страница 40: ...2 188 Full screen 800 600 SVGA 75 4 3 75 Full screen 800 600 SVGA 85 4 3 85 061 Full screen 832 624 MAC 16 4 3 74 55 Full screen 1024 768 XGA 60 4 3 60 004 Full screen 1024 768 XGA 70 4 3 70 069 Full...

Страница 41: ...9 Pillarbox 1024 768 XGA 75 4 3 75 029 Pillarbox 1024 768 XGA 85 4 3 84 997 Pillarbox 1024 768 MAC 19 4 3 74 7 Pillarbox 1152 864 SXGA 75 4 3 75 Pillarbox 1280 768 WXGA 60 1 67 1 60 Letterbox 1280 960...

Страница 42: ...20p 750p 16 9 45 59 94 Letterbox 720p 750p 16 9 37 5 50 Letterbox 1080i 1125i 16 9 33 75 59 94 Letterbox 1080i 1125i 16 9 28 13 50 Letterbox 1080p 1125p 16 9 67 5 59 94 Letterbox 1080p 1125p 16 9 56 2...

Страница 43: ...teboard system N N OTE S l Measure the distance between the projector and the peripheral device you want to connect Make sure each cable is long enough has plenty of slack and can be placed safely in...

Страница 44: ...way down to prevent buzzing or sparking 2 Connect your peripheral device s input cables to the receptacles on the RCA connector pod 3 Press the Input button on the ECP or remote control to switch inpu...

Страница 45: ...tion on maintaining your interactive whiteboard see the SMART Board X800 Series Interactive Whiteboard User s Guide smarttech com kb 144817 Cleaning the projector W W A R N I N G Cleaning a wall mount...

Страница 46: ...waxes or solvents When cleaning the projector s mirror l Use a bellows bulb or air blower bulb commonly found in audio visual supply stores to blow off dust Never touch the mirror with your bare hand...

Страница 47: ...o the following o Do not touch the glass fragments because they can cause injury o Wash your hands thoroughly if you have come into contact with lamp debris o Thoroughly clean the area around the proj...

Страница 48: ...ace the lamp assembly with a previously used lamp assembly o Always handle the fragile lamp assembly with care to prevent premature lamp failure or exposure to mercury Use gloves when touching the lam...

Страница 49: ...cover to gently pry the cover open 5 Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module N N OTE Don t try to remove these screws Captive screws can t be rem...

Страница 50: ...arefully replace the lamp cover 5 Connect the power cable to the wall outlet 6 Press the Power button once on the remote control or ECP to confirm that the projector is operating and that the lamp mod...

Страница 51: ...listed in this guide Changing other settings can damage or affect the operation of your projector and invalidates your warranty 2 Scroll down to the Lamp Hour Reset field and then press OK Both Lamp...

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Страница 53: ...ailure message appears 48 The projector Power light isn t lit 48 Resolving network communication issues 49 Resolving audio issues 50 Resolving video issues 50 Resolving image issues 51 Loss of signal...

Страница 54: ...Whiteboard System Installation Guide smarttech com kb 154548 to eliminate most image alignment issues Diagnosing issues using the interactive whiteboard system indicators and controls This section do...

Страница 55: ...projector is in the powering startup power state Wait for the projector to finish turning on Solid green Off The projector is in the operating on power state Press the Power button on the ECP twice to...

Страница 56: ...or is receiving power but is in Standby mode Flashing green The projector is receiving power and is turning on Solid green The projector is on and the ECP is receiving power and communicating with the...

Страница 57: ...If the previous steps don t resolve the issue disconnect the power cable and then contact your authorized SMART reseller smarttech com wheretobuy The Fan Failure message appears If the Fan Failure mes...

Страница 58: ...g To resolve the Lamp Failure error 1 Follow steps 1 to 5 of To resolve the Projector Overheated error on previous page 2 If the lamp doesn t illuminate put the projector into Standby mode and wait 15...

Страница 59: ...s RJ45 cable is properly connected to the modular cable connection on the projector s connection panel 2 Ensure that the LAN warning light on the projector is green To activate the LAN use the vgaoutn...

Страница 60: ...ice isn t malfunctioning that its audio output is on and that its volume isn t set to the lowest position 6 If the previous steps don t resolve the issue contact your authorized SMART reseller smartte...

Страница 61: ...ck your cable connections to the projector and the ECP 3 Ensure that the image signal is compatible with the projector see Video format compatibility on page 29 4 If your projector still doesn t show...

Страница 62: ...ay Properties window appears 3 Click Settings 4 Verify that your display resolution setting is lower than or equal to 1024 768 SMART UF75 projector or 1280 800 SMART UF75w projector 5 If the projector...

Страница 63: ...rce I I MP OR TA N T Write down your setting values before adjusting any of the settings in the following procedure g To resolve the vertical flickering bar issue 1 Adjust the Frequency setting in the...

Страница 64: ...IN connector on the projector is loose or disconnected OR The 11 pin connector on the ECP is loose or disconnected Ensure the 7 pin mini DIN connector is properly connected to the projector and the 11...

Страница 65: ...share the service menu access code with casual users of your interactive whiteboard system l Do not adjust any settings in the service menu other than those listed in this guide Changing other setting...

Страница 66: ...tor At some point during troubleshooting you might need to reset all projector settings I I MP OR TA N T This action is irreversible g To reset all projector settings 1 Using the remote control press...

Страница 67: ...projector The ECP serial number is located on the bottom of the ECP T TI P You can also access the projector s serial number through the on screen menu For more information see Information menu on pa...

Страница 68: ...packaging was designed to provide optimal shock and vibration protection If you no longer have your original packaging purchase the same packaging directly from your authorized SMART reseller smartte...

Страница 69: ...ory 69 Value based command methods 69 Absolute values and adjustment values 69 Video source specification values 70 Powerstate controls 71 Source selection controls 71 General source controls 72 Addit...

Страница 70: ...view the IP address by accessing the projector s Network Settings menu page see Network settings on page 65 g To use the management web page 1 Start your Internet browser 2 Type the IP address in the...

Страница 71: ...regional languages such as French or Spanish depending on television channel or media setup Display Mode Adjusts the display output to SMART Presentation Bright Room Dark Room sRGB and User modes so...

Страница 72: ...r finishes when the projector enters Standby mode Select 0 to turn off the timer Zoom Adjusts the zoom to the center of the image in or out from 0 to 30 H position RGB input Moves the projected image...

Страница 73: ...ve name to your VGA1 input which appears when you select the VGA1 input VGA2 Assigns an alternative name to your VGA2 input which appears when you select the VGA2 input S Video Assigns an alternative...

Страница 74: ...visual information from each frame l Under over concurrently displays horizontally stretched image frames for each eye one above the other USB Control settings This menu allows you to set the video so...

Страница 75: ...maximum 12 characters Projector Name Displays the projector s name maximum 12 characters Location Displays the projector s location maximum 16 characters Contact Displays the contact name or number fo...

Страница 76: ...then press Submit N N OTE The projector sends an alert e mail SMART Alert to your e mail address Press E mail Alert Test to confirm your e mail address by sending a test e mail SMART Alert Test Mail...

Страница 77: ...interface settings The serial interface of the SMART UF75 or UF75w projector acts as a Data Communications Equipment DCE device and its settings can t be configured You must configure your computer s...

Страница 78: ...ram 2 Connect your computer to the serial connection cable you previously connected to the ECP 3 Configure your serial interface settings using the values from the table in the previous section and th...

Страница 79: ...s aren t case sensitive Type commands exactly as they appear in the left column of the tables with the proper value or setting in the center column l Check your entries carefully before entering your...

Страница 80: ...he source input field described in Source selection controls on next page in a command to set an absolute value or adjustment value to a source other than the active source You can do this while the s...

Страница 81: ...d within 10 seconds to put the projector into Standby mode off now Shuts down the projector immediately You can t delay or cancel this command get powerstate Indicates the projector s current powersta...

Страница 82: ...ntrols The following source controls apply to all input sources HDMI connector source controls are completely described in this section These controls are unavailable when the projector is in Standby...

Страница 83: ...100 magenta value set yellow value 0 to 100 yellow value set videofreeze target on off videofreeze target Additional VGA source controls Your VGA source supports all the general source controls descr...

Страница 84: ...disconnected N N OTE Some of these commands are invalid with HDMI input and VGA video sources and will return the response invalidcmd command These commands inform you of the current composite video s...

Страница 85: ...plays other regional languages such as French or Spanish depending on television channel or media setup Network controls These commands control your projector s network status and settings These setti...

Страница 86: ...torid projectorid current projector ID number get hposition hposition current horizontal position setting get vposition vposition current vertical position setting get aspectratio aspectratio current...

Страница 87: ...on get syshrs syshrs current projector hours of operation get fwverddp fwverddp current projector firmware version get fwvernet fwvernet current network firmware version get fwvermpu fwvermpu current...

Страница 88: ...brightness target on off highbrightness target set autopoweroff value 0 to 240 autopoweroff value set zoom value 0 to 30 zoom value set projectorid value 0 to 99 projectorid value set hposition value...

Страница 89: ...description set locationinfo description Enter a descriptor no more than 16 characters long locationinfo description set contactinfo description Enter a descriptor no more than 16 characters long con...

Страница 90: ...OTE The VGA Out and Network settings features are off by default Select On to activate these features Simple Network Management Protocol SNMP SMART UF75 or UF75w projectors support a list of SNMP comm...

Страница 91: ...ire further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS directive This product...

Страница 92: ...ducts complies with applicable packaging laws China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies...

Страница 93: ...tacting SMART Support Your local reseller can resolve most issues without delay N N OTE To locate your local reseller visit www smarttech com wheretobuy All SMART products include online telephone fax...

Страница 94: ...91 U S Canada Fax 1 403 228 2500 E mail info smarttech com Warranty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product a...

Страница 95: ...composite video connections 32 63 72 74 connection diagrams ECP 26 projector 23 consumer product safety 82 contact information 84 contact person 65 D DHCP 65 75 display modes 61 DNS 65 75 documentati...

Страница 96: ...48 languages 61 LEDs See indicator lights letterboxing 30 31 light sources 8 Limited Equipment Warranty 84 lithium ion batteries 81 location 8 65 Low Power mode 26 M MAC address 75 MAC support 30 mou...

Страница 97: ...ve whiteboard See interactive whiteboard SMART Support 83 SMART UF75 or UF75w projector See projector SMTP 66 SNMP 80 sound See audio startup screen 62 subnet mask 65 75 SVGA support 30 SXGA support 3...

Страница 98: ...X XGA support 30 Z zoom 62 I N D E X 88...

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Страница 100: ...Toll Free 1 866 518 6791 U S Canada or 1 403 228 5940 www smarttech com...

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