CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
30
smarttech.com/kb/170340
Projector
Power light
Projector
Service light
ECP light
Interactive
whiteboard
Ready light
Projected
image
Touch and
pen control
Status and related troubleshooting
Solid green
Off
Off
Off
OR
Solid red
N/A
N/A
The ECP isn’t receiving power.
See
Solid amber
Flashing red
N/A
N/A
None
N/A
There’s an issue with the projector
lamp.
See
Off
Flashing red
N/A
Off
None
None
The projector’s operating
temperature has been exceeded.
See
“Fan Failure”, “Lamp Failure” or
“Color Wheel Failure” message
appears on page 32.
Off
Solid red
N/A
N/A
None
N/A
There’s an issue with the projector’s
fan or color wheel.
See
“Fan Failure”, “Lamp Failure” or
“Color Wheel Failure” message
appears on page 32.
Solid amber
Solid red
N/A
N/A
None
N/A
Contact SMART Support.
Off
Off
Off
Off
None
None
The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the
circuit breaker is off).
OR
The projector’s lamp door is open.
Fully close the lamp door.
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the
SMART Board 800 series interactive whiteboard
user’s guide
).
Resolving operation issues
To resolve operation issues, complete the following tasks:
l
Confirm that the camera system cable is connected to the back of the pen tray.
l
Perform the calibration procedure documented in the
SMART Board 800 series interactive
whiteboard user’s guide
).