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Accessing the service menu

C

  C A U T I O N

l

To prevent tampering or unintentional changes, only system administrators should access

the service menu. Do not share the service menu access code with casual users of your

interactive whiteboard system.

l

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

C H A P T E R 7

Troubleshooting your interactive whiteboard system

60

Содержание 800ixe-MP

Страница 1: ...SMART Board 800ixe MP Interactive whiteboard system with appliance Configuration and user s guide...

Страница 2: ...T logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Brilliant Color DLP DLP Link and Texas Instruments are trademarks of T...

Страница 3: ...cessories and optional equipment The SMART UX60 projector included with your system is designed to work only with certain SMART Board interactive whiteboard models Contact your authorized SMART resell...

Страница 4: ...n condense on the lens and crucial internal parts Allow the system to stabilize to room temperature before operation to prevent possible damage to the unit l Do not place the unit in hot locations suc...

Страница 5: ...rojector into Standby mode l Do not spray cleaners solvents or compressed air near any part of the projector because they can damage or stain the unit Spraying the system could spread a chemical mist...

Страница 6: ...the ACP Keep your remote control in a safe place because the ACP is not a substitute for the remote control l Do not disconnect cables from the ACP to connect peripheral devices because you could dis...

Страница 7: ...directly onto your interactive whiteboard the SMART UX60 projector or any of its sub components Dust l Designed for pollution degree 1 P1 as per EN61558 1 which is defined as No pollution or only dry...

Страница 8: ......

Страница 9: ...rd system 11 Configuration password 11 Configuration settings 12 Calibrating your interactive whiteboard 15 Orienting your interactive whiteboard 15 Updating your firmware 16 Chapter 4 Using your inte...

Страница 10: ...he service menu 60 Locating serial numbers 62 Transporting your interactive whiteboard system 63 Appendix A Remotely managing your interactive whiteboard system 65 Web page management 66 Connecting yo...

Страница 11: ...5 Eraser 5 SMART GoWire auto launch cable 5 Optional accessories 6 RCA connector pod 6 SBA L projection audio 6 Other optional accessories 6 Your SMART Board 800ixe MP interactive whiteboard system w...

Страница 12: ...rray of gestures within applications The projector also supports video and audio connections from a variety of devices including DVD Blu ray players VCRs document cameras digital cameras and high defi...

Страница 13: ...for use with SMART Board 800 series interactive whiteboards and a sturdy support system ideal for classroom environments The features of the projector system include l A wall mounted high offset SMART...

Страница 14: ...audio output 3 5 mm jack with additional interface support for Component YPbPr and Component YCbCr inputs with proper adapters not included l RJ45 cable for local area network connections l RS 232 co...

Страница 15: ...ch as dry erase markers if Touch Recognition is enabled Touch Recognition enables you to pick up a pen tray pen and then write select or erase without replacing the pen Eraser The eraser resembles a r...

Страница 16: ...tech com kb 158170 for more information on the RCA connector pod Purchase this item from your authorized SMART reseller smarttech com where SBA L projection audio You can purchase an SBA L projection...

Страница 17: ...teractive whiteboard system with appliance See the included documents for instructions on how to install your product and use the mounting template I I MP OR TA N T Use the instructions included in th...

Страница 18: ...eractive whiteboard system in a location that s central to your audience s viewing direction For mobile or adjustable installation options contact your authorized SMART reseller smarttech com where W...

Страница 19: ...for your interactive whiteboard Securing the interactive whiteboard system This section lists all the components of your SMART Board 800ixe MP interactive whiteboard system with appliance and explain...

Страница 20: ...equired to connect the audio system to your SMART Board interactive whiteboard system with appliance Before you connect the audio system to the projector you must install the speaker brackets speakers...

Страница 21: ...ser and SMART Meeting Pro application It also provides information on calibrating and orienting your interactive whiteboard I I MP OR TA N T Review and configure the settings for your interactive whit...

Страница 22: ...asswords and click Submit again If you forget your password contact SMART Support smarttech com contactsupport They will provide you with a temporary password that enables you to access the administra...

Страница 23: ...including IP address and DNS service information The SMTP server name is required to use the email FROM address that you provide in your Email address field I I MP OR TA N T You must complete this sec...

Страница 24: ...r system I I MP OR TA N T l Do not import configuration settings until your initial setup is complete l All import file names require an XML extension Select Reset Settings to change every configurati...

Страница 25: ...get turns green and then lift the pen The target moves to the next calibration point N N OTE During the calibration process you can re calibrate a target by pressing the Keyboard or Right click button...

Страница 26: ...he screen at a 90 angle o A fine point tool such as a pen tray pen provides the best precision when touching the targets during orientation The more precisely you touch the targets the more accurately...

Страница 27: ...aunch cable 34 This chapter describes the basic operation of your interactive whiteboard system and explains how to set up your remote control retrieve system information access the projector s image...

Страница 28: ...ye and skin contact with the battery if it has a leak l Dispose of the exhausted battery and product components in accordance with applicable regulations g To access or replace the remote control batt...

Страница 29: ...enus 3 Left Right Up and Down arrows Change the menu selections and adjustments 4 Hide Freeze hide or display the image l Press once to freeze the image For example you can display a question on the s...

Страница 30: ...raphics card The default is 0 This setting applies to VGA inputs only Tracking Synchronizes your projector s display timing with your computer s graphics card from 0 to 63 This setting applies to VGA...

Страница 31: ...color and luminance output Each color has a default value of 100 Adjustments to the color settings register under the User mode Audio menu Volume The default is 20 Mute Mutes the projector s audio out...

Страница 32: ...or no longer receives a video signal The timer finishes when the projector enters Standby mode Select 0 to turn off the timer Zoom Adjusts the zoom to the center of the image in or out from 0 to 30 Th...

Страница 33: ...blue background Capture User Startup Screen closes the on screen display menu and captures the entire projected interactive whiteboard image The captured image is displayed the next time that the on s...

Страница 34: ...number in values between 0 0 0 0 and 255 255 255 255 MAC Address Displays the projector s MAC address in xx xx xx xx xx xx format Group Name Displays the projector s workgroup name as set by an admini...

Страница 35: ...service reminders are based on the current hours of use See Resetting the lamp timer on page 45 for details on the lamp hours reset procedure Input Displays the current input source VGA1 VGA2 Composi...

Страница 36: ...e full projected image clearly If possible use a pure white screen to allow for easier alignment l Use the mechanical adjustments described in the installation document to make image adjustments inste...

Страница 37: ...r or a flat panel display and powered speakers N N OTE You might need to purchase third party adapters to connect certain peripheral devices No Connector Connect to 1 Power Power supply 5 DB9 RS 232F...

Страница 38: ...oard When you use your SMART Board 800ixe MP interactive whiteboard system with appliance its appliance and software provides you with access to the full capabilities of your interactive whiteboard Re...

Страница 39: ...ntrol projector and LCD settings and access system and status information You can also set your system to low power mode by selecting Turn Off on the LCD touch screen I I MP OR TA N T Do not disconnec...

Страница 40: ...m male barrel connector to appliance DC out 6 2 5 mm male barrel connector to power supply DC in 7 15 pin connector connects to ACP harness cable Using the LCD touch screen The LCD touch screen on the...

Страница 41: ...ou can open and view PDF files use the Ink Layer to write over these files and then capture the marked up screen image to your Whiteboard presentation Using View Screens mode In View Screens mode you...

Страница 42: ...iance Purchase this item from your authorized SMART reseller smarttech com where The following diagram and table describe the components of the RCA connector pod Number Function 1 RCA composite video...

Страница 43: ...open and view PDF files use the Ink Layer to write over these files and then capture the marked up screen image to your Whiteboard presentation Using View Screens mode In View Screens mode you can vi...

Страница 44: ...g a laptop and it doesn t have the software installed the laptop can be connected to the interactive display using the SMART GoWire cable Press the Laptop button on the LCD touch screen and then follo...

Страница 45: ...00ixe MP interactive whiteboard system with appliance with peripheral devices Video format compatibility SMART UX60 projectors have a native video format and various video format compatibility modes Y...

Страница 46: ...Pillarbox 800 600 SVGA 72 4 3 72 188 Pillarbox 800 600 SVGA 75 4 3 75 Pillarbox 800 600 SVGA 85 4 3 85 061 Pillarbox 832 624 MAC 16 4 3 74 55 Pillarbox 1024 768 XGA 60 4 3 60 004 Pillarbox 1024 768 XG...

Страница 47: ...5p 16 9 67 5 59 94 Letterbox 1080p 1125p 16 9 56 25 50 Letterbox Video system signal compatibility The following tables list the projector s video system signal compatibility particularly for signals...

Страница 48: ...kers l The composite video connector and associated dual channel audio inputs on the RCA connector pod are for input only These RCA jacks don t provide an output signal g To connect a laptop 1 Press t...

Страница 49: ...r information on maintaining your interactive whiteboard see the SMART Board X800 Series Interactive Whiteboard User s Guide smarttech com kb 144817 Cleaning the projector W W A R N I N G Cleaning a w...

Страница 50: ...waxes or solvents When cleaning the projector s mirror l Use a bellows bulb or air blower bulb commonly found in audio visual supply stores to blow off dust Never touch the mirror with your bare hand...

Страница 51: ...do the following o Avoid touching the glass fragments because they can cause injury o Wash your hands thoroughly if you have come into contact with lamp debris o Thoroughly clean the area around the p...

Страница 52: ...viously used lamp assembly o Always handle the fragile lamp assembly with care to prevent premature lamp failure or exposure to mercury Use gloves when touching the lamp Do not touch the lamp with you...

Страница 53: ...rewdriver or small coin into the slot on the bottom of the lamp cover to gently pry the cover open 5 Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module N N...

Страница 54: ...en the captive screws 4 Carefully slide the lamp cover back onto the projector 5 Connect the power cable to the wall outlet 6 Press the Power button once on the remote control or ACP to confirm that t...

Страница 55: ...he service menu Down Up Up Left Up C C A U TI ON Do not adjust any settings in the service menu other than those listed in this guide Changing other settings can damage or affect the operation of your...

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Страница 57: ...ears 51 The Color Wheel Failure message appears 52 The Lamp Failure message appears 53 The projector Power light isn t lit 53 Resolving network communication issues 54 Resolving audio issues 54 Resolv...

Страница 58: ...ACP for more than ten seconds The appliance turns off and then reboots g To reset the appliance using the power button on the appliance 1 Press the Power button on the appliance for five seconds The s...

Страница 59: ...bottom of the SMART UX60 projector Specific light sequences convey information about the state of the projector including errors I I MP OR TA N T After you resolve the projector s issue disconnect and...

Страница 60: ...ctor ACP lights and status The ACP Power button also functions as a status indicator light ACP status light Status Off The projector isn t receiving power Confirm that the projector is on and that the...

Страница 61: ...over 131 F 55 C l The temperature outside the projector is too high g To resolve the Projector Overheated error 1 Put the projector into Standby mode and then wait 30 minutes for it to cool down 2 If...

Страница 62: ...ilure message appears and the projector enters Standby mode during use the projector has a color wheel issue g To resolve the Color Wheel Failure error 1 Put the projector into Standby mode and then w...

Страница 63: ...en contact your authorized SMART reseller smarttech com where The projector Power light isn t lit If the projector Power light isn t lit one of the following issues is occurring l There was a power ou...

Страница 64: ...ntact your network administrator If your administrator is unable to resolve the issue contact your authorized SMART reseller smarttech com where Resolving audio issues The projector doesn t have integ...

Страница 65: ...tlet and then wait at least 60 seconds 6 Connect the power cable and then turn on the projector 7 If the previous steps don t resolve the issue contact your authorized SMART reseller smarttech com whe...

Страница 66: ...ur cables are correctly and securely connected as described in the SMART Board 885ixe MP interactive whiteboard system with appliance textless installation guide smarttech com kb 157628 and the cable...

Страница 67: ...splay Properties window appears 3 Click the Settings tab 4 Click Advanced Properties 5 On the Monitor tab click Change 6 Click Show all devices and then select Standard monitor types from the list 7 I...

Страница 68: ...rocedure g To resolve the vertical flickering bar issue 1 Adjust the Frequency setting in the on screen display See Image Adjustment menu on page 20 2 Check the display mode of your computer s graphic...

Страница 69: ...The ACP isn t receiving power The pen tray s Ready light is red The DB15 connector on the ACP is loose or disconnected OR The 2 5 mm male barrel connector to power supply DC in is loose or disconnecte...

Страница 70: ...are the service menu access code with casual users of your interactive whiteboard system l Do not adjust any settings in the service menu other than those listed in this guide Changing other settings...

Страница 71: ...assword appears on the screen 3 Write down the password 4 Scroll to Exit and then press Enter on the remote control to exit the projector service menu Resetting the projector At some point during trou...

Страница 72: ...X60 projector serial number is located on the top of the projector T TI P You can also access the projector s serial number through the on screen menu For more information see Information menu on page...

Страница 73: ...as designed to provide optimal shock and vibration protection If you no longer have your original packaging purchase the same packaging directly from your authorized SMART reseller smarttech com where...

Страница 74: ......

Страница 75: ...bsolute values and adjustment values 72 Video source specification values 72 Power state controls 73 Source selection controls 74 General source controls 75 Additional VGA source controls 76 Additiona...

Страница 76: ...your Internet browser 2 Type the IP address in the address line field and then press ENTER 3 Select the menu options in the left pane to access the settings on each page 4 Select settings or type them...

Страница 77: ...d and Off to turn off mute Volume Control Enables volume control on the ACP Select On to enable volume adjustment and select Off to disable volume adjustment N N OTE When Volume control is set to Off...

Страница 78: ...p name maximum 12 characters Projector Name Displays the projector s name maximum 12 characters Location Displays the projector s location maximum 16 characters Contact Displays the contact name or nu...

Страница 79: ...you want and then press Submit N N OTE The projector sends an alert e mail SMART Alert to your e mail address Press E mail Alert Test to confirm your e mail address by sending a test e mail SMART Aler...

Страница 80: ...with the following values Setting Value Data Rate 19 2 kbps Data Bits 8 Parity None Stop Bits 1 Flow Control None N N OTE S l Asynchronous mode is disabled by default in the projector l All commands...

Страница 81: ...rogramming commands This section documents the projector programming commands Projector power state controls SMART UX60 projectors respond to commands only at certain power levels and times l Powering...

Страница 82: ...ommand target range and all adjustment values must equal a number within the command target range See the following example for adjusting projector brightness get brightness brightness 55 set brightne...

Страница 83: ...n to Turn off Projector You must send a second Off command within 10 seconds to put the projector into Standby mode off now Shuts down the projector immediately You can t delay or cancel this command...

Страница 84: ...for switches between different embedded applications on the appliance Command Response Powered off set application target application current No get application application current Yes The following t...

Страница 85: ...ntrols These commands inform you of the current source settings Command Response get displaymode displaymode current display mode setting get brightness brightness current brightness setting get contr...

Страница 86: ...00 magenta value set yellow value 0 to 100 yellow value set videofreeze target on off videofreeze target Additional VGA source controls Your VGA source supports all the general source controls describ...

Страница 87: ...disconnected N N OTE Some of these commands are invalid with HDMI input and VGA video sources and will return the response invalidcmd command These commands inform you of the current composite video s...

Страница 88: ...displays other regional languages such as French or Spanish depending on television channel or media setup Network controls These commands control your projector s network status and settings These se...

Страница 89: ...current lamp brightness setting get autopoweroff autopoweroff current auto power off setting get zoom zoom current zoom setting get projectorid projectorid current projector ID number get hposition hp...

Страница 90: ...ent lamp hours of operation get syshrs syshrs current projector hours of operation get fwverddp fwverddp current projector firmware version get fwvernet fwvernet current network firmware version get f...

Страница 91: ...brightness target on off highbrightness target set autopoweroff value 0 to 240 autopoweroff value set zoom value 0 to 30 zoom value set projectorid value 0 to 99 projectorid value set hposition value...

Страница 92: ...g projectorname description set locationinfo description Enter a descriptor no more than 16 characters long locationinfo description set contactinfo description Enter a descriptor no more than 16 char...

Страница 93: ...nagement information base MIB file You can download this file by browsing to smarttech com software and clicking the MIB files link in the Hardware section for the SMART UX60 projector The SNMP agent...

Страница 94: ......

Страница 95: ...ire further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS directive This product...

Страница 96: ...ducts complies with applicable packaging laws China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies...

Страница 97: ...8 color wheel 52 composite video connections 37 75 77 connection diagrams ECP 30 projector 27 consumer product safety 86 contact person 68 D DHCP 68 78 DNS 68 78 document cameras 38 dust v DVDs 38 E e...

Страница 98: ...ower mode 29 M MAC address 78 MAC support 36 mounting template 9 mute control 19 78 N native video formats 35 network communication 28 54 68 78 O options 6 original packaging 63 P packaging 86 passwor...

Страница 99: ...jector SMTP 69 SNMP 83 sound See audio subnet mask 68 78 SVGA support 36 SXGA support 36 T temperatures operating and storage v transportation 63 trap destination address 68 troubleshooting 47 U U S r...

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Страница 102: ...SMART Technologies smarttech com support smarttech com contactsupport...

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