C H A P T E R 6
Troubleshooting your interactive whiteboard system
53
Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the
projector’s connection panel. There are two RJ45 ports one is for the network and one is for
projector 2, ensure that you have the network cable plugged into the correct one.
2. Ensure that the LAN warning light on the projector is green. To activate the projector’s
network features, use the “vgaoutnetenable=on” RS-232 command (see
on page 65) or enable the
Network and VGA Out
setting
(see
on page 14). The network features on the projector don’t
work until you complete one of these tasks.
3. Press the
Menu
button and then select the
Network Settings
menu to check the IP
address. See
on page 14 for a description of the IP address
field. Enter this IP address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your
administrator is unable to resolve the issue, contact your authorised SMART reseller.
Resolving ECP issues
If the ECP isn’t receiving power, complete the following tasks:
l
Confirm that the ECP cable harness’s 11-pin connector is properly connected to the ECP.
l
Confirm that the ECP cable harness’s 7-pin min-DIN connector is properly connected to the
ECP connector on the projector.
Accessing the service menu
C A U T I O N
l
To prevent tampering or unintentional changes, only system administrators should access
the service menu. Do not share the service menu access code with casual users of your
interactive whiteboard system.
l
Do not adjust any settings in the service menu other than those listed in this guide.
Changing other settings can damage or affect the operation of your projector and may
invalidate your warranty.
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