SMA SUNNY WEBBOX with Bluetooth, Руководство пользователя

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Troubleshooting SMA America, LLC
80 SWebBox-BUS-eng-111033 User Manual
14 Troubleshooting
Problem Cause Rectification
The Sunny WebBox is
not available via the
user interface. The network connection of the
Sunny WebBox has been
interrupted. Make sure the Sunny WebBox is
connected to the network. Check the
network cable and all the connections of
the Sunny WebBox and the computer.
The network settings of the
computer do not match the
network settings of the
Sunny WebBox. Determine the network settings of the
Sunny WebBox (see section
15.2 ”Determining the Network Settings
of the Sunny WebBox” (page 84)).
Configure your computer based on the
Sunny WebBox network settings
(see section 15.2 ”Determining the
Network Settings of the Sunny WebBox”
(page 84)).
Check the settings of your router.
Check your web browser settings. If
necessary, set an exception for a proxy
server.
Reset the network settings of the
Sunny WebBox via the Reset button (see
section ”Resetting the Sunny WebBox
Using the Reset Button” (page 76)).
Press and hold the reset button for
5 − 15 seconds. Set your computer to
the Sunny WebBox default settings as
described in section 6.4.2 ”Windows 7,
Windows Vista” (page 26).
Sunny WebBox is
unable to connect via
DSL router. The DSL routers of some
manufacturers can be
disconnected when the DSL
router switches to energy saving
mode. Disable the energy saving mode of the
DSL router.
Use the "LAN 1" port of the DSL router
since the energy saving mode for this
port is usually disabled by default.
Sunny WebBox restarts
repeatedly. There is more than one update
file in the "Update" folder on the
SD card. Remove the SD card from the SD card
slot of the Sunny WebBox. Make sure
there is only one update file in the
"Update" folder on the SD card. Once
the startup process of the
Sunny WebBox is complete, restart the
firmware update (see section
11.3 ”Updating Firmware via an SD
Card” (page 73)).