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11 Contact
If you have technical problems with our products, please contact the SMA Service Line. We need
the following information in order to provide you with the necessary assistance:
• Cluster Controller:
– Serial number
– Firmware version
• Inverters:
– Type
– Serial number
– Firmware version
• When using a retrofitted Speedwire/Webconnect interface:
– Serial number and firmware version of the Speedwire/Webconnect interface
You can read off the required information from the Cluster Controller user interface. Or you can
find the serial number on the type label of the respective product (see the respective product
manual). You can also find the serial number and the firmware version of the Cluster Controller in
the display view
Cluster Controller
.
Danmark
Deutschland
Österreich
Schweiz
SMA Solar Technology AG
Niestetal
SMA Online Service Center:
www.SMA.de/Service
Sunny Boy, Sunny Mini Central,
Sunny Tripower:
+49 561 9522‑1499
Monitoring Systems (Kommunika-
tionsprodukte):
+49 561 9522‑2499
Fuel Save Controller (PV-Diesel-
Hybridsysteme):
+49 561 9522-3199
Sunny Island, Sunny Backup, Hy-
dro Boy: +49 561 9522-399
Sunny Central:
+49 561 9522-299
Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland
SMA Benelux BVBA/SPRL
Mechelen
+32 15 286 730
Česko
Magyarország
Polska
România
Slovensko
SMA Central & Eastern
Europe s.r.o.
Praha
+420 235 010 417
France
SMA France S.A.S.
Lyon
+33 472 22 97 00
Ελλάδα
Κύπρος
SMA Hellas AE
Αθήνα
+30 210 9856666
11 Contact
SMA Solar Technology AG
Installation Manual
83
ClusterController-IA-en-15
Содержание CLCON-10
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