SOL
VING PR
OBLEMS
69
Solving problems
Before proceeding through this section, check that your TV and VCR are set to the correct channels
shown on page 76.
❖
General problems
Before calling your Service Provider for troubleshooting assistance, please run through the tabulated checks
below and on the inner back cover
.
Before you check connections between your equipment, make sure you disconnect all your equipment from the
power supply. When you have finished checking and making connections, safely reconnect all the equipment to
the power supply (see page 64).
Problem
Possible cause
Suggested solution
MY SKY
doesn’t seem
to be working, and
there are no lights on
the front panel.
MY SKY
is not
receiving power.
Make sure that the power lead is properly plugged
in and that the power supply is switched on.
Check that the power point has power (try plugging
in a lamp).
MY SKY
doesn’t seem
to be working, and
the front-panel
standby light is
red
.
MY SKY
is in standby.
Press
S
on the front panel, or
SKY
on your
remote control.
MY SKY
doesn’t seem
to be working, and
the front-panel
standby light is
green
.
MY SKY
is not
correctly connected to
your other equipment,
or your other
equipment is not
correctly set up.
Check that all the connections are properly made.
Check that your TV is plugged into the power
supply and that it is switched on.
If
MY SKY
is connected to your video recorder,
rather than your TV (so
MY SKY
is ‘looped through’
your video recorder), check that your video
recorder is plugged into the power supply and in
the correct state (switched off or on) for video
recorder loopthrough to work (check your video
recorder’s User Guide).
Your TV is not
switched to show
digital channels.
If
MY SKY
is connected to your TV via a SCART
lead, S-Video lead or phono lead, try selecting the
appropriate AV channel on your TV (see page 76).
If
MY SKY
is connected to your TV via an RF lead
only, try selecting the appropriate ‘channel for digital
TV’. If you do not have a ‘channel for digital TV’,
contact your SKY provider for advice.
MY SKY
doesn’t seem
to be working, and
the front-panel
standby light is
orange
.
There is a problem
with the signal.
Check that the satellite lead is correctly connected
to
MY SKY
.
Check that nothing is blocking your satellite dish (if
you have one), for example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather; try
again later. If the problem continues, contact your
SKY provider.
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