Sky Drone
c/o Skylab Mobilesystems Ltd.
1104 Crawford House, 70 Queen’s Road Central, Central
Hong Kong
EN English
VI. Troubleshooting
While the vast majority of Sky Drone FPV users experience a smooth set up process, a
few customers may have more unique circumstances. The following is a collection of
common issues and solutions for them.
Issues pairing / claiming the device
If you receive an error while trying to pair your device (e.g. “Backend error”), the device is
most likely not connected to the mobile network. Therefore, please proceed to the next
point.
Device is not connected to the mobile network
The most common reason for this issue, is a wrong APN setting. Though, the device tries
to autodetect the APN setting, your mobile carrier might have changed it or applied a
different APN to your specific contract.
Ways to find out your correct APN setting:
1. Place the SIM card in your phone, check your phone’s settings and note down the
APN name, user and password.
2. Contact your mobile carrier and ask about your SIM card’s APN settings.
3. Search your mobile carrier’s APN settings on the Internet. Though, this is a rather
unreliable method, it allows for a quick turn around.
4.
Try a different SIM card from a different mobile carrier.
WiFi network “skydrone-config” does not show
Not yet paired.
Use a power supply with the provided UBEC and a fully charged LiPo
battery.
Paired.
If the device has been paired successfully and if it can connect to the Sky Drone
backend network, the “skydrone-config” WiFi network does not appear anymore. This is to
ensure there is no interference with any systems onboard the drone.
If you want the “skydrone-config” WiFi to show up again, turn off the device, take the SIM
card out, connect the WiFi dongle and power up the device. Because the device can not
connect to the Sky Drone backend network now, the WiFi hotspot will remain active after
boot-up and you’ll be able to connect to
© Sky Drone
Sky Drone FPV 3 – Manual
Page 19/42
