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5
SW Rest Secure System™ Troubleshooting
CAUTION:
Only authorized personnel should engage in the troubleshooting
process. Troubleshooting by unauthorized persons could result in personal injury
or equipment damage.
Display on handheld shows Load Cell Error or yellow light flashing on CPU box under the
bed:
Check the CPU box to make sure that all load cell cables are plugged in. Check for
damaged load cell cables.
The unit will not power up:
Make sure the CPU (located under bed) is plugged into the wall. Unplug handheld from
the footboard, wait 5 seconds and then plug it back in.
Weight history readings will not store:
Make sure the clock time and weight history time is set correct (24-hour clock format).
Scale showing incorrect weight:
Make sure the zeroing process was done correctly (see the section Unpacking and Set-Up
Instructions Scale System: Zeroing the Scale on page 22).
Unit will not change from LBS to KGS in the scale settings menu:
Unlock LBS/KGS (see the section Rest Secure Operating Instructions Scale System:
Locking/Unlocking the Unit in LBS/KGS on page 35).
Nurse call will not activate:
Make sure cable from bed to wall interface is securely plugged. Check cable from CPU
box to bed frame.