LIMITED WARRANTY
1 Year Warranty from Date of Purchase
Subject to the terms and conditions set out below, Silent Venus, (hereafter designated the as
the Company) warrants that it will repair or replace the product or any of its component
parts, at the Company’s discretion if it deems that the product or part it is defective or does
not meet the rated performance due to a manufacturing or material default. If replacement
is to be issued, this will only be extended to the first 180 days starting from the date of
purchase. Warranty repairs will apply after such date up to the warranty’s date of conclusion.
TERMS AND CONDITIONS
The conditions of this warranty are the following:
•
The product must be installed in accordance with the use described in the enclosed manuals.
•
The product must be connected to a single phase 120V, 60Hz electrical outlet and was not subject to
any negligence, accident or exposure to harmful products or substances.
•
The alleged defect or fault must be reported either to the installer or to the Company during the
warranty coverage period.
•
The warranty coverage period is valid for 1 years.
PART OR PRODUCT EXCHANGE
The product may be exchange without cost only at the sales outlet where it was
purchased subject to the following conditions:
•
The customer must have an authorized return number from the manufacturer in order
to validate exchange.
•
The customer most submit video of the problem with a proof of purchase of the unit to
manufacturer before sending in unit.
LIMITATIONS
1. Fill and flush mechanism are guaranteed as per OEM warranty only.
2.Vitreous china are guaranteed only for a factory defect.
3.Cost of disconnection and reconnection (ie labor charges) are not covered by the
warranty and are end-users responsibility.
4.Cost of mail or freight when a part or parts of the system have to be repaired at the
company are not covered by this warranty.
5.In no event shall the company be reliable for any special, incidental or consequential
damage, loss, or injury of whatsoever nature or kind arising from or in connection with the
product or any component thereof.
6.The guarantee is transferable only when the product remains at the same premises as
where it was installed initially. Except as set forth in this Limited Warranty, the company
disclaims all other warranties, express or implied, with respect to the product or any
component thereof including, but not limited to, all implied warranties for merchantability
and fitness for a particular purpose.
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