Customer Support
800.944.1399
Hours: Monday – Friday 8:00AM – 6:00PM CST
Valor
Quick Reference Guide for model:
VL 500
PRESALE TICKET
RE-PRINT TICKET
CHANGE PASSWORD
DOWNLOAD APPLICATION
1.
Tap the triple lines (
☰
) at the bottom left of
the terminal.
2.
Scroll down and tap on the PreSale option.
3.
Enter the amount.
4. You will be prompted if you would like to
Scan & Pay, tap Yes if you would like to use a
QR code to scan for payment, if not then tap
No. The receipt will print afterwards.
1.
Tap the triple lines (
☰
) at the bottom left of
the terminal.
2.
Tap Download Package
3.
The screen will you your EPI, tap Enter.
1.
Tap the triple lines (
☰
) at the bottom left of
the terminal.
2.
Tap the Reprint option.
3.
Enter either the transaction number or
last 4 digits of the card number to find the
transaction and tap Enter.
4.
Tap Confirm and the receipt will print.
1.
Tap the triple lines (
☰
) at the bottom left of
the terminal.
2.
Tap Change Password.
3.
Tap General Password to change the
password for Voids, Settlements and Custom
Fee Removal.
4. When prompted for the current password,
enter in the last four digits of your EPI
number and tap Enter.
5.
Enter the new password and tap Enter.
