TROUBLESHOOTING
CAUTION: Prior to cleaning or maintaining your steam mop, isolate the
unit by removing the cord from the power socket.
PROBLEM
SOLUTION
LED is not on
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Ensure steamer power cord is correctly plugged into a
120V AC power outlet only.
Ensure circuit breaker is operational.
Try operating steamer from another power outlet.
If unit is still not working, call customer service at
1-888-574-3662.
No steam
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Ensure water tank is full.
Calcium and mineral deposits can build up and impact
the performance of your steamer, use distilled water
if necessary.
Pale residue left on floor
This can be caused by leaving the steamer in the
same spot for too long. Residue can be removed with
household white vinegar or a decalcifying product.
Alternatively, reheat the area for one minute to
remove residue (do not overheat area.)
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Steamer is leaking water all
over the floor
Floors are cloudy, streaky or
spotty after mopping floor
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Be sure to use light detergent when cleaning mop
pads, any residue on pad may be transferred onto
floor.
Replace cloth pad with a new; clean one for effective
cleaning.
If initial use of steamer, past cleaning products may
have left a residue on your floor, continue to go over
effected area until there is not residue or steaks left
behind.
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The microfiber cloth pad may be overused and needs
to be changed out with additional cloth pad(s)
provided. Cloth pads can be cleaned in washer/dryer.
Over time, however, the cloth pads can start to wear.
Be sure microfiber cloth pad is attached properly.
If the unit should continue to leak water, unplug and
wait 5 minutes before trying again.
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CUSTOMER SUPPORT
For problems with your Sienna Steam Mop, please refer to Troubleshooting guide.
Additional inquiries should be directed to our Customer Service department by calling
1-888-574-3662 or by e-mail to: [email protected].
You may purchase replacement pads and accessories on our website at:
www.buysiennaproducts.com.
