TROUBLESHOOTING
CAUTION: Prior to assessing your steam mop, isolate the unit by removing the cord from
the power socket.
PROBLEM
SOLUTION
Steamer turns off while in
use
After 30 minutes of use, the " auto shut off " feature
engages. Simply turn the unit back on and continue
cleaning.
LED is not on
Ensure auto shutoff feature has not been engaged. Simply
turn power button back on and proceed.
Ensure steamer power cord is correctly plugged into a
120V AC power outlet only.
Ensure circuit breaker is operational.
Try operating steamer from another power outlet.
If unit is still not working, call customer service at 1-888-
574-3662.
No steam
Ensure water tank is full.
Calcium and mineral deposits can build up and impact
the performance of your steamer, use distilled water if
necessary.
Pale residue left on floor
This can be caused by leaving the steamer in the same
spot for too long. Residue can be removed by using a
decalcifying product or with a few drops of vinegar on a
cloth and wiped away.
Alternatively, reheat the area for one minute to remove
residue (do not overheat area.)
Steamer is leaking water
all over the floor
The microfiber cloth pad may be overused and needs to
be changed out with additional cloth pad(s) provided.
Cloth pads can be cleaned in washer. Over time, however,
the cloth pads can start to wear.
Be sure microfiber cloth pad is attached properly.
If the unit should continue to leak water, unplug and wait
5 minutes before trying again.
Floors are cloudy, streaky or
spotty after mopping floor
Be sure to wash your cloth pads in light detergent before
use, any residue on pads may be transferred onto floor. To
remove, wash your pads at least once, sometimes twice to
remove the film from the pads. Go over your floor again
and streaks should disappear.
Replace cloth pad with a new; clean one for effective
cleaning.
If initial use of steamer, past cleaning products may have
left a residue on your floor, continue to go over affected
area until there is no residue or streaks left behind.
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