CUSTOMER SUPPORT
For problems with your Sienna steamer, please refer to Troubleshooting guide. Additional
inquiries should be directed to our Customer Service department by calling 1-888-574-3662 or by
e-mail to: [email protected].
You may purchase replacement pads and accessories on our website at: www.siennadirect.com.
TROUBLESHOOTING
CAUTION: Prior to assessing your steamer, isolate the unit by removing the cord from the
power socket.
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PROBLEM
SOLUTION
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Ensure water tank is full.
Calcium and mineral deposits can build up and impact the performance
of your steamer, use distilled water if necessary.
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Be sure steamer is at proper steam level before steaming.
The microfiber cloth pad may be overused and needs to be changed
out with additional cloth pad(s) provided. Cloth pads can be cleaned in
washer. Over time, however, the cloth pads can start to wear.
Be sure microfiber cloth pad is attached properly.
Condensation may form inside the unit dripping water upon initial
use; continue to press the steam release button until steam appears. If
necessary, lay a towel on the floor underneath unit during process.
Be sure to use light detergent when cleaning cloth pads, any residue on
pad may be transferred onto floor. To remove, wash your pads at least
once, sometimes twice to remove the film from the pads. Go over your
floor again and streaks should disappear.
Replace cloth pad with a new; clean one for effective cleaning.
If initial use of steamer, past cleaning products may have left a residue on
your floor, continue to go over affected area until there is no residue or
streaks left behind.
Ensure steamer power cord is correctly plugged into a 120V AC power
outlet only.
Ensure circuit breaker is operational.
Try operating steamer from another power outlet.
If unit is still not working, call customer service at 1-888-574-3662.
This can be caused by leaving the steamer in the same spot for too long.
This residue can be removed by using a decalcifying product or with a few
drops of vinegar on a cloth and wiped away.
Alternatively, reheat the area for one minute to remove residue (do not
overheat area.)
Steamer is leaking water all
over the floor
Floors are cloudy, streaky or
spotty after mopping floor
Red power button is not on
Pale residue left on floor
No steam
