TROUBLESHOOTING
CAUTION: Prior to cleaning or maintaining your steam mop, isolate the unit by
removing the cord from the power socket.
SOLUTION
PROBLEM
LED is not on
=
Ensure steamer power cord is correctly plugged into
a 120V AC power outlet only.
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Ensure circuit breaker is operational.
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Try operating steamer from another power outlet.
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If unit is still not working, call customer service at
1-888-574-3662.
No steam
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Ensure water tank is full.
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Calcium and mineral deposits can build up
and impact the performance of your steamer,
use distilled water if necessary.
Pale residue left on floor
=
This can be caused by leaving the steamer in the
same spot for too long. Residue can be removed
with household white vinegar or a decalcifying
product.
=
Alternatively, reheat the area for one minute to
remove residue (do not overheat area.)
Buttons are not working
properly
=
Unplug the unit from the power outlet for
5 minutes then plug back in.
Steamer is leaking water
all over the floor
=
The microfiber cloth pad may be overused and
needs to be changed out with additional cloth
pad(s) provided. Cloth pads can be cleaned in
washer/dryer. Over time, however, the cloth pads
can start to wear.
=
Be sure microfiber cloth pad is attached properly.
=
Condensation may form inside the unit dripping
water upon initial use; continue to press the steam
release button until steam appears. If necessary,
lay a towel on the floor underneath unit during
process.
=
If the unit should continue to leak water, unplug
and wait 5 minutes before trying again.
Floors are cloudy, streaky or
spotty after mopping floor
=
Be sure to use light detergent when cleaning mop
pads, any residue on pad may be transferred onto
floor.
=
Replace cloth pad with a new, clean one for
effective cleaning.
=
If initial use of steamer, past cleaning products
may have left a residue on your floor, continue to
go over effected area until there is not residue or
steaks left behind.
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