VersiCharge AC Wallbox IEC
Operating Instructions, 03/2021, A5E50366109-AA
61
Service & Support
9
9.1
Siemens Industry Support
Fast and easy access to current information on the following:
•
Product support
All information and extensive know-how to do with your product; technical specifications;
FAQs; certificates; downloads, and manuals.
•
mySupport
Your personal working area in Siemens Industry Online Support for notifications, support
queries, and configurable documents.
This information is provided by Siemens Industry Online Support
https://support.industry.siemens.com/cs/ww/
)on the internet.
Technical Support
Technical Support helps you in the event of technical problems with the product.
You can reach Technical Support under the following phone number
1
: + 49-89-143770229
Opening hours are from 9 am until 5 pm CET.
Make sure that you have the following information to hand before making the phone call:
•
Your contact details (name, e-mail, telephone number)
–
Name
–
E-mail address
–
Telephone number
•
Article number
•
Serial number (nameplate on charger)
•
Purchase date
•
Installation location (country, town, street)
–
Country
–
Town
–
Street
•
Problem description
–
Fault
–
LED status
–
Actions already performed
1
= Country-specific roaming fees possible.
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