SECTION 10
Warranty
10.1 Limited Warranty
Siemens Industry Inc., Future Grid, EMobility (“Siemens”) has developed a highly reliable EV Supply Equipment
(EVSE), branded as VersiCharge ("VersiCharge EVSE"), that is designed to withstand normal operating conditions
when used in compliance with the Siemens Installation and Operations Manual supplied with system as originally
shipped by Siemens. The Siemens limited warranty ("Limited Warranty") covers defects in workmanship and
materials of the VersiCharge EVSE ("Defective Product") for a period of three (3) years (the “Warranty Period”) from
the date of registration of such VersiCharge EVSE via the registration portal (
). The
VersiCharge EVSE must be registered within 90 days of purchase to activate the warranty policy including the
Siemens Care package.
The Limited Warranty does not apply to, and Siemens will not be responsible for, any defect in or damage to any
Siemens VersiCharge EVSE: (1) that has been misused, neglected, tampered with, altered, or otherwise damaged,
either internally or externally; (2) that has been improperly installed, operated, handled or used, including use
under conditions for which the product was not designed, use in an unsuitable environment, or use in a manner
contrary to the Siemens Installation and Operations Manual or applicable laws or regulations; (3) that has been
subjected to fire, water, generalized corrosion, biological infestations, acts of God, or input voltage that creates
operating conditions beyond the maximum or minimum limits listed in the Siemens VersiCharge EVSE
specifications, including high input voltage from generators or lightning strikes; (4) that has been subjected to
incidental or consequential damage caused by defects of other components of the electrical system; or (5) if the
original identification markings (including trademark or serial number) of such VersiCharge EVSE have been
defaced, altered, or removed. The Limited Warranty does not cover costs related to the removal, installation or
troubleshooting of the customer’s electrical systems. Siemens’ aggregate liability under the Limited Warranty shall
not exceed the original cost of the Defective Product.
During the Warranty Period, Siemens will, at its option, repair or replace the non-compliant portion of the Defective
Product free of charge, provided that Siemens through inspection establishes the existence of a Defective Product
covered by the Limited Warranty. Siemens will, at its option, use new and/or reconditioned parts in repairing or
replacing the Defective Product.
Siemens reserves the right to use parts or products of original or improved design in the repair or replacement of
Defective Product. If the product has a Wi-Fi module and contains a defect due to the faulty Wi-Fi module, Siemens
may replace only the Wi-Fi module or the entire unit at its sole and absolute discretion. If Siemens repairs or
replaces a Defective Product, the Limited Warranty continues on the repaired or replacement product for the
remainder of the original Warranty Period or ninety (90) days from the date of Siemens’ return shipment of the
repaired or replacement product, whichever is later.
The Limited Warranty covers both parts and labor necessary to repair the non-compliant portion of the Defective
Product, but does not include labor costs related to un-installing the Defective Product or re-installing the repaired
or replacement product. The Limited Warranty also covers the costs of shipping Siemens VersiCharge EVSE’s to
Siemens (where Siemens has first issued a Return Merchandise Authorization / Return Goods Authorization
("RMA" / "RGA") number for such product) as well as repaired or replacement product from Siemens to customer,
via a non-expedited freight carrier selected by Siemens, to and from locations within the United States (including
Alaska and Hawaii) and Canada, but not to or from other locations outside the United States or Canada.
The Limited Warranty does not cover shipping damage or damage resulting from mishandling by the freight carrier.
Where customer seeks to remedy damages caused by the freight carrier, such claims must be pursued directly
against the freight carrier and not against Siemens. Siemens’ repair and replacement obligations under this Limited
Warranty are conditioned upon the customer’s strict compliance with the following policy and procedure:
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VersiCharge™ AC Electric vehicle charging station
