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Appendix
Gigaset SX763 WLAN dsl / en AnnA / A31008-M707-R131-1-7619 / appendix.fm / 20.07.2006
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Appendix
Troubleshooting
This section describes common problems and their solution. Any problems can be iden-
tified from the different LED displays. If you cannot solve the connection problem after
checking the LED displays, please consult the sections of the following table. Further
information is available on the Internet at
www.siemens.com/gigasetcustomercare.
Make sure the firmware on your device is up-to-date. The latest version can be found on
the product page on the Internet.
Symptom
Possible cause and solutions
Power LED does not light up. No power supply.
ì
Check whether the mains adapter is connected to
the Gigaset SX763 WLAN dsl and a power outlet.
ì
Check whether the power outlet and the mains
adapter are working properly. If the mains adapter
is not working properly, contact our customer serv-
ice unit (see Quick Start Guide).
The LAN LED on a connected
device does not light up.
No LAN connection
ì
Make sure the connected device is turned on.
ì
Check whether the Ethernet cable is plugged in.
ì
Check that you are using the right cable type
(CAT5) and that the cable is not too long (100m).
ì
Check that the network card on the connected
device and the cables are not defective. If neces-
sary, replace a defective network card or cable.
ì
Use the Windows device manager (
My Computer
–
Properties
) to check whether the network card is
functioning. If you see a red cross or a question
mark, the driver may not have been installed or
there is a resource conflict. Follow the Windows
instructions to remedy the problem.
ADSL LED flashes
ì
Wait until the integrated DSL modem has com-
pleted its synchronisation. This procedure can take
up to 10 minutes.
The DSL LED does not light
up after synchronisation.
ì
Check the DSL cable. Check that the DSL cable is
properly connected to the DSL port and the splitter.