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Troubleshooting

en

43

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door opens acci-
dently.

Automatic door opening ac-
tivated accidently.

▶

To prevent the appliance door
opening accidentally, activate the
childproof lock.

Appliance door does not
open at the end of the pro-
gramme.

Automatic door opening is
not activated.

▶

Activate the automatic door open-
ing.

"Overview of basic settings",

Childproof lock is activated.

▶

Deactivate the childproof lock.

Door is not correctly adjus-
ted.

▶

Adjust the appliance door as de-
scribed in the installation instruc-
tions.
The door gap must be at least
70 mm - 100 mm.

Appliance door and door
seal are soiled.

▶

Clean the appliance door and door
seal with a damp cloth and a little
washing-up liquid.

Wrong screws used to ad-
just the door gap.

▶

Use size 4X30 bolts to adjust the
door gap.
The bolts are included in the scope
of supply.
If you use bolts that are too long,
this can deactivate the function of
automatic door opening.

The safety device switches
off automatic door opening.

▶

Call "Customer Service."

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Содержание SR93EX20MG

Страница 1: ...ishwasher SR93EX20MG en Information for Use Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ... Information for test institutes 19 Favourite 19 Additional functions 20 Features 20 Top basket 21 Bottom basket 21 Cutlery drawer 22 Etagere 22 Folding prongs 22 Basket heights 23 Before using for the first time 23 Performing the initial configura tion 23 Water softening system 24 Overview of water hardness set tings 24 Setting the water softening sys tem 24 Special salt 24 Switching off the wate...

Страница 3: ... care 39 Machine Care 39 Filter system 40 Cleaning spray arms 41 Troubleshooting 43 Appliance safety 43 Error code Fault display Sig nal 45 Washing results 47 Home Connect problem 53 Information on display panel 54 Malfunctions 54 Mechanical damage 56 Noise 56 Clean wastewater pump 57 Transportation storage and disposal 57 Removing the appliance 57 Protect appliance from frost 58 Transporting the ...

Страница 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chil dre...

Страница 5: ...t possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contain...

Страница 6: ...at the side Covers are available from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use on p...

Страница 7: ...d utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of ...

Страница 8: ...d only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it an...

Страница 9: ...and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may...

Страница 10: ...em to leak Check that there is a distance of at least 5 cm between the appli ance and the water pipe The pipes supplied for the drinking water and waste water connec tions are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine...

Страница 11: ...e and thus suffocate Activate the electric childproof lock and close the appliance door Opening appliance door Page 32 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy Disposing of packaging The packaging materials are environ mentally compatible and can be re cycled Sort the individual components by type and dispose o...

Страница 12: ...e delivery consists of the following Dishwasher Operating instructions Installation Instructions Further information documents Installation material Mains cable Quick reference guide Installing and connecting the appliance You can position your built under or integrable appliance in a fitted kit chen between wooden and plastic walls If you subsequently install your dishwasher as a free standing ap...

Страница 13: ...d here 2 Connect the appliance to the drink ing water connection using the en closed parts Observe the Technical data Page 59 3 When doing so check that the drinking water connection is not kinked crushed or twisted Electrical connection Connecting the appliance to the electricity supply Notes Please follow the Safety instruc tions Page 4 Connect the appliance to alternat ing current only in the r...

Страница 14: ... with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 59 The data you need for Customer Service Page 58 1 Depending on the appliance specifications ...

Страница 15: ... drawer Page 22 9 Cutlery shelf1 Cutlery shelf Page 22 10 Upper spray arms The upper spray arms wash the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 41 11 Lower spray arm The lower spray arm washes the tableware in the bot tom basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Pag...

Страница 16: ...icator Rinse aid system Adding rinse aid Page 26 5 Water supply display Display for water supply 6 WLAN display Home Connect Page 36 7 Programme buttons and additional functions Programmes Programmes Page 18 Additional functions Additional functions Page 20 8 Start button Starting the programme Page 33 9 button If you press for approx 3 seconds you can open the basic settings 10 Remote Start Remot...

Страница 17: ...r appliance en 17 13 Display The display shows information about the remain ing running time or the basic settings You can change the basic settings via the display and the setting buttons 1 Depending on the appliance specifications ...

Страница 18: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Dry All Additional fun...

Страница 19: ...r soaking and drying times This results in optimal consumption val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production n...

Страница 20: ... and at any time when the pro gramme is running Energy and water con sumption are increased If you select this additional function automatic door opening Page 34 in the o02 setting is deactiv ated Additional func tion Use HygienePlus To ensure a higher hy giene status for the ap pliance and tableware the temperature is raised and maintained for an extra long period Especially suitable for cleaning...

Страница 21: ...ll out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in Bottom basket Arrange pans ...

Страница 22: ...d glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Depending on the appliance specifications ...

Страница 23: ...ctory settings you will need to make settings Tip Connect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 37 Requirement The appliance has been installed and connected Page 12 1 Add special salt Page 24 2 Add rinse aid Page 26 3 Switch on the appliance Page 32 4 Setting the water softening sys tem Page 24 5 Set the ...

Страница 24: ... 7 H05 27 38 Hard 3 8 5 4 H06 39 62 Hard 5 5 8 9 H07 Note Set the water hardness determ ined on your appliance Setting the water softening sys tem Page 24 With a water hardness of 0 8 E you can dispense with special salt for dishwashers and switch off the water softening system Switching off the water softening system Page 25 Setting the water softening system Set the water hardness on your appli ...

Страница 25: ...nser is displaced and forced out 4 Place the lid back on the dis penser and turn to close Switching off the water softening system If you find the special salt refill indic ator irritating e g when using com bined detergents with salt replace ment substances you can switch the indicator off Note To avoid damage to the appliance only switch off the water softening system in the following cases The ...

Страница 26: ...system after x rinse cycles 6 Additional run time in minutes 6 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption values specified are laboratory measurements determ ined in accordance with the currently applicable standard and using the Eco 50 programme and the factory value of the water hardness is set to 16 20 E Rinse aid system Rinse aid system Ri...

Страница 27: ... results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the value set at the factory r04 4 Press repeatedly until the dis play shows r00 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is deactivated Detergent Detergen...

Страница 28: ...ined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contain not only de tergent but also rinse aid and salt re placement substances 3in1 and depending on the combination 4in1 5in1 additional components such as glass protection or stainless steel cleaner According to manufacturers com bined detergents generally only fu...

Страница 29: ...n if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter ...

Страница 30: ...age to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from coppe...

Страница 31: ...specifications Page 59 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better t...

Страница 32: ...entally friendly and ideal for normally soiled tableware It is the most efficient programme for the combination of energy wa ter consumption for this type of tableware and evidences conform ity with the EU Ecodesign Direct ive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing le...

Страница 33: ... appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Open the appliance door carefully 2 Press a The programme is saved and the appliance switches off 3 Press to resume the pro gramme 4 Close the appliance door Terminate programme To end a programme e...

Страница 34: ... to be dis pensed Setting the amount of rinse aid Page 27 Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water co...

Страница 35: ...switches the signal tone off If the Eco drying function is activ ated the end of the programme is not indicated by an audible signal tone Childproof lock c00 1 c00 c01 Switch the Electric childproof lock Page 11 on or off Level c00 switches the childproof lock off autoOpen Dry o02 1 o00 o02 Activate or deactivate automatic opening of the appliance door during the drying phase If the function has b...

Страница 36: ...h the Home Connect app Home Connect Page 36 Factory setting rE Start with YES Confirm with Restore changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Open the appliance door 2 Press 3 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 4 Press r...

Страница 37: ...device 2 Start the Home Connect app and set up access for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements The Home Connect app is installed on your mobile device Wi Fi is activated on the router The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help ...

Страница 38: ...t com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit t...

Страница 39: ...at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limes...

Страница 40: ...s e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers 1 Remove any coar...

Страница 41: ...under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up Cleaning spray arms Limescale and soiling in the dish washing water ma...

Страница 42: ...pray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arms and screw firmly in place ...

Страница 43: ...ated accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 34 Childproof lock is activated Deactivate the childproof lock Door is not correctly adjus ted Adjust the appliance door as de scribed in...

Страница 44: ...re included in the scope of supply If you use bolts that are too long this can deactivate the function of automatic door opening Appliance door does not open Childproof lock is activated Press the top of the door in the middle twice in quick succession Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions Appliance has no power Check the mains pl...

Страница 45: ...rvice Page 58 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 58 E 32 00 will light up altern ately or indicator for water supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned off Turn on the water tap Water tap is jammed or furred up Turn on the water tap The flow rate must be...

Страница 46: ...wastewater pump is loose Secure the cover of the Wastewa ter pump Page 57 so it clicks into position E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the c...

Страница 47: ...the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 26 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 27 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO pro gramme Page 18 Some opt...

Страница 48: ...ot store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutlery con tact points 1 Arrange cutlery individually where possible Page 31 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principle causes wa...

Страница 49: ...eft are not set to same height Set the top baskets on the left and right to the same level Detergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 31 Items of tableware are blocking the dispenser lid 2 ...

Страница 50: ...l salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 27 Clean the appliance mechanically The hardness range is set in correctly or the water hard ness is greater than...

Страница 51: ...th The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 39 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health Coloured deposits yellow orange brown that are easy to remove are present inside the appliance mainly at the bott...

Страница 52: ...et tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 31 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not...

Страница 53: ...ent to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 26 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes excess ive foaming Change the brand of detergent Home Connect problem Fault Cause Trouble...

Страница 54: ...Appliance door is not closed properly Close the appliance door Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Malfunctions Fault Cause Troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 40 2 Clean the Wastewater pump Page 57 Pro...

Страница 55: ...op basket is pressing against inner door and pre venting appliance door from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly All LEDs lit up or flashing Electronics have detected a fault 1 ...

Страница 56: ...dis penser cannot be closed Detergent dispenser or lid are blocked by sticky deter gent residue Remove detergent residue Noise Fault Cause Troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striki...

Страница 57: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Страница 58: ...y recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in ...

Страница 59: ...r the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A...

Страница 60: ...rmany The source code will be made avail able to you on request Please send your request to oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance De...

Страница 61: ...nd 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Страница 62: ......

Страница 63: ......

Страница 64: ... München GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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